ROW is conveniently located in the theatre district and close to time square. The rooms are tiny, and offer no real amenities. The price is on the lower end, at least until they add on all of their fees. The staff can be a little cranky, especially the doormen who basically tell you that you have to tip them, and yell at you if you don't tip them enough. If they handle your luggage, or store your luggage, they will insist that you tip them.
Terrible service , rooms dirty , impossible to call the reception phones doesn't work First we arrived and got a dirty room , got down to see for a change, on desk attendant don’t even want to talk and just says going to call a manager , the named manager comes and tell us the upgrade we’re supposed to have is on condition in case they have it , but we were charged anyway 😧 and so he says he has a room but it will be a full bed till the day after to see if they change it for another Anyway to resume , no matter how calm you talk to explain your issue these people in and/or of New York doesn’t give a sh***t for your issues with them the desks employees will look and talk to you like you’re nothing New York is becoming today the worst place to go Avoid this hotel
The good things about this hotel is it location, security and concierge staff and the daily cleaning service. Not so good is the ridiculous low lighting in the corridors which actually put the creeps up me. The baffling workings of the lift (nailed it eventually and helped other guests who were frustrated and struggling) and the lack of mirrors in our room. They have flight crews staying here so I'm sure some rooms have a full length mirror.? The reception staff were not all entirely friendly or helpful. Although not terrible, I would look for a different hotel if booking again.
I paid for this holiday for my daughters 21st birthday. When she arrived she rang me in tears because they forced her to pay charges that should be standard or for services she wouldn't use. It now seems to be common practice for ROWNYC to hide the true room rate so it's a nasty shock to find the charges can run into hundreds of $. I asked the hotel to help but they refused. They bury the charges in thier T&Cs but a clear 'up front' room rate of all costs seems to be beyond thier capability. You have been warned, pay on check in or find a hotel that doesn't have these charges.
I have stayed here before a few years ago so when BA cancelled my holiday 8 weeks or so before we flew, I booked The Row as it was a similar price to our BA holiday through a different company. I then read the reviews and was dreading it a little as it sounded like things had taken a real turn since my last visit. My review, arrival fine - I found the front desk staff unwelcoming as has been said before on here, that said it was quick and easy to check in. I absolutely begrudge paying the amount of tax per night they charge - another negative but I knew it was coming! I don’t mind paying taxes but that really is excessive in comparison to other places! Our room was fine, I was travelling with a teenager and we had a room on the 16th floor overlooking 8th! It was big enough for us, bathroom was fine - could it have done with a few cosmetic updates? Yes, lick of paint and some scuffs on bits of furniture but on the whole it was clean and tidy, there was a comfy bed and casting available on the TV! I don’t need much more when I’m in the city! Air con was a god send given the heat wave and the cleaning staff were so nice! Room was cleaned every day and the girl who had our room even apologised for the room not being cleaned the previous day as she was off! Given youre in New York I doubt you’d spend much time inside when there’s so much going on outside anyway but I don’t think things are as bad as the reviews make out…our room certainly didn’t smell and having looked at a few places it seems everywhere is expensive nowadays so its about being realistic!! As for the corridors theyre dark but not scary/creepy its in keeping with the design of the hotel, gyms basic but then you walk so much in New York it maybe doesnt need to be state of the art! The lifts are what they are, press your room floor and go to the allocated lift…it was busy at times but we never waited more than a couple of minutes for one! I’d go back, its central and near the subways if you need yo go further afield…unless you’re willing to pay super money I would expect most hotels would look like this now! I don’t usually write reviews that are this long but felt some of the comments could be extremely off putting for people as they were beginning to worry me!!…
The hotel is groovy and definitely very New York. We enjoyed it despite no hdmi access which is a big deal for us. Also we could have booked it the day of our stay for $120 cheaper than the super genius Bookings offer which made for an unsavory view of both the hotel and Bookings.
Pros: Location, close to everything and transportation Price Express checkout Cons: Elevator system is just a huge mess. Room barely looks clean Hallways very dark and sketchy looking No AC in hall or elevator I felt as if it wasn’t a true 4 star hotel. The time I asked for extra towels, the attendant was at least very nice .
Great location, but that's about it. The hotel has become run down in the last several years. Basic maintenance is lacking and cleanliness in the public areas is poor. They have refitted the tubs, and we almost broke an arm slipping in it, as it was fitted improperly and very uneven. There is no air conditioning in the hallways or elevators, so waiting for one (which took forever) you start to sweat before you are even outside in the sun. In the elevator it's even worse.
Room size, comfort and equipement OK ; room comfortable. BUT Noisy A/C and thin walls ... still OK WORST and PURE SCAM TO ME : a ca. $40 additional fee per night not mentioned in the offer from reservation platforms. Check-in staff then blame it on you for not properly reading your contract. Indeed it is specified in the "contract" which you only receive after booking. So beware when comparing with other hotels ; what may appear as a good offer initially might end up into an expensive experience (we stayed 4 nights).
Row NYC is one of the more affordable hotels in the midtown area, and i had a reasonably pleasant stay there in 2018. At that time, it was understandably basic, but clean and is right around the corner from most theaters. However, the hotel has significantly deteriorated in the days following the pandemic. The lobby and elevators have a distinctly sour smell. The first room i was given had a bathroom with a strong stench of urine. I asked to switch rooms, and the stench of urine in the second room was far worse! I’m talking steaming subway elevator worse. I asked to switch rooms again and finally got a room which smelled normal. The furniture is very scuffed and chipped in places, holes in the bathroom door roughly patched and painted over, and there is mold in the bathrooms. At these prices, guests aren’t expecting the Ritz but certainly a reasonably clean, decent-smelling room. Staff are doing the best they can, but this hotel is in desperate need of repairs and a good enzyme cleaner.…