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The James New York

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1,294 Reviews from our TripAdvisor Community

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There are newer reviews for The James New York
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Showing 1,186: English reviews
Toronto, Ontario
1 review
Reviewed 12 October 2016

This was our first stay to the James Hotel - SOHO. It was amazing and we would definitely recommend this hotel to anyone. One of the key elements is that is a pet friendly hotel which was perfect because of our 2 Corgi's Dudley and Kimchi. They felt right at home and we felt safe leaving them while we explored... More 

Review collected in partnership with this hotel

Helpful?
Thank ChesterYu29
jrauer2016, General Manager at The James New York, responded to this review

Dear ChesterYu29, Thank you for sharing your experience on Trip Advisor. It was a pleasure to have you, Dudley and Kimchi stay with us at The James New York. It is always great to have a touch of celebrity in the hotel. I will be sure to share your review with our team as they love to hear recognition from... More 

1 review
Reviewed 12 October 2016

I wish I could say one positive thing about this hotel, but alas, the entire experience from the room to the service was terrible. When I checked into my room, it was much smaller than anticipated. Additionally, the room was a mess - there were several stains on the floor, there was dust everywhere, and the curtains were threadbare. When... More 

Helpful?
Thank Sarah C
Perth, Australia
Level Contributor
5 reviews
3 hotel reviews
Reviewed 11 October 2016 via mobile

We recently stayed here for 10 nights and were really pleased with The James. The front reception staff were delightful and always willing to help especially Elaine Rebecca Z. Our house maid alsoJoann looked after us very well! The hotel is really well situated and we were able to set around easily. Rooms were big enough with lovely big windows.... More 

Helpful?
Thank 71jpg
Jerome C, Front Office Manager at The James New York, responded to this review

Dear 71jpg, Thank you so much for your review! We greatly appreciate your feedback in regards to how Elaine, Rebecca Z & Joann delivered exceptional service as always. Your feedback will be shared with the team as they will be humbled by your kind review. Thanks again and It is our pleasure to share our hospitality with you and we... More 

New York City, New York
1 review
Reviewed 10 October 2016 via mobile

My boyfriend and I stayed here one night for a staycation-type getaway. We live in the city so I can't speak to how convenient the location is for those coming in to the city for the first time- seems it would be a bit of a hassle getting there from LaGuardia or JFK, and it's not located close to any... More 

Helpful?
Thank MadelineMO
Jerome C, Front Office Manager at The James New York, responded to this review

Dear MadelineMO, Thanks you for your kind feedback. We are delighted to know that you enjoyed our convenient & hip SoHo location. Thanks again regarding your compliments regarding the quality & comfort of our guest rooms, furthermore we also very much appreciate your compliments regarding the friendliness of service provided by our hotel staff. Thanks again and we would be... More 

1 review
Reviewed 10 October 2016 via mobile

Wonderful overnight stay with my Wife. Best most attentive staff I have ever encountered. I travel for business monthly and this was the most knowledgeable and professional staff I have encountered. Managers Ecker, Johnnie , Vasylyna and Jerome Agent. YuOn Can't wait to return

Helpful?
Thank Anthony M
Jerome C, Front Office Manager at The James New York, responded to this review

Dear Anthony M, Thank you for your kind 5 star review! We are always delighted to read amazing feedback from our guests. Furthermore, We are very pleased to hear that you enjoyed your birthday getaway. Your feedback will be shared with the team and It was a pleasure having you as our special guest at The James. We very much... More 

Helsinki, Finland
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 October 2016

A very good choice in Soho. Friendly and service minded personel, very trendy public areas (lobby+ground-floor). In addition the rooftop pool + bar well worth a visit. Rooms are good, with comfortable beds and functioning bathrooms. Try to get a room on an high floor, and the best choice is the corner rooms of grand street and Thompson. 6th ave... More 

Helpful?
Thank Joel R
Jerome C, Front Office Manager at The James New York, responded to this review

Dear Joel R, Thanks you for your kind feedback. We are delighted to know that you enjoyed our convenient & hip SoHo location. Thanks again regarding your compliments regarding the quality & comfort of our guest rooms, furthermore we also very much appreciate your compliments regarding the friendliness of service provided by our hotel staff. Thanks again and we would... More 

Seattle, Washington
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 September 2016

It's a modern, lovely place. The rooftop bar looks fun (though a little to loud for us on an early Sunday afternoon) and the rooms were nice. The staff was friendly and professional. The central location makes it an easy choice. We had a small housekeeping problem which was promptly and professionally fixed which was great. Overall a pleasant stay.

Helpful?
Thank rodo14
Jerome C, Front Office Manager at The James New York, responded to this review

Dear rodo14, Thank you so much for your stellar review! We are pleased to hear that you enjoyed our friendly and helpful services, furthermore, it is also good to see that we address the small housekeeping problem as well. Thanks again and we look forward to welcoming you back soon. Kind Regards, Jerome Collins, CRDE Front Office Manager The James... More 

Toronto, Canada
1 review
Reviewed 30 September 2016

My husband and I were in New York for a few days and unfortunately I got very sick while I was there. I ended up staying in our room for most of our stay and Joann who was our housekeeper was so nice to me and really helped in making my stay as comfortable as possible. I really appreciated her... More 

Helpful?
Thank sarahE537KO
Jerome C, Front Office Manager at The James New York, responded to this review

Dear sarahE537KO, Thank you so much for your review! We greatly appreciate your feedback in regards to how Joann delivered exceptional service as always, she is indeed a great asset to our team. Your feedback will be shared with Joann and the team as they will be humbled by your kind review. Thanks again and It is our pleasure to... More 

San Francisco, California
Level Contributor
69 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 26 September 2016

Drop bread crumbs behind you or you might not find your way out. It's a great place—but confusing to get around internally. Had a cozy corner room which was clean, and a nice big bathroom. The rooftop bar was swanky... almost a nightclub. Really friendly staff. Great location.

Helpful?
Thank ShaneFleming
Jerome C, Front Office Manager at The James New York, responded to this review

Dear ShaneFleming, Thank you for your kind review - Its great to read that the staff delivered friendly service and that you had the opportunity to experience our rooftop JIMMY with great views of Manhattan. Your kind feedback will be shared with the team. Thanks again and we look forward to welcoming you back very soon. Kind Regards, Jerome Collins,... More 

The Woodlands, Texas
Level Contributor
102 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 26 September 2016

Door man, easy to find, great location if visiting lower side of NYC - close to metro. Complimentary Coffee, Tea, muffin for breakfast in lobby and wine/cheese at 6pm. Hotel did not seem too booked - never a crowd. Room was very comfortable, sounds drowned out by nice new windows, excellent HVAC system-very quiet. Modern, sophisticated, artsy, hip, comfortable The... More 

Helpful?
Thank Bcr8tve
Jerome C, Front Office Manager at The James New York, responded to this review

Dear Bcr8tve, Thank you for sharing your feedback regarding recent stay at The James - We are please to see that you had the opportunity to enjoy the daily complimentary scones, coffee & wine-cheese hour. We would like to apologize in regards to the conditions of your room which has been communicated with our housekeeping department and upper management to... More 

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Staying in SoHo

Neighbourhood Profile
SoHo
Once the artistic hub of New York City, SoHo (South of Houston) is now one of the premiere shopping destinations in the world. Housing everything from the most popular luxury brands to swank boutiques you won’t find anywhere else, this is a sophisticated shopper’s dream come true. Broadway teems with big-name stores and people during the day, while Prince and Spring Streets are the other main drags to explore by foot. Take a detour down the quieter side streets to see the real star of the district –majestic cast-iron architecture everywhere you look. What were once warehouses and art studios are now meticulously restored loft buildings favored by many of New York’s celebrities, making SoHo one of the trendiest addresses in the city. The pretty streets of Nolita (North of Little Italy) offer a more sedate vibe, with plenty of tiny boutiques and hip restaurants to seek out.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Anchoring Soho's southwest corner, The James New York is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more   less 

Additional Information about The James New York

Address: 27 Grand St., New York City, NY 10013-1618
Region: United States > New York > New York City > SoHo , Manhattan
Price Range: ₹ 20,358 - ₹ 43,594 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James New York 4.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
The James New York Hotel New York City
Hotel Style:
#46 Business Hotel in New York City
#113 Family Hotel in New York City
#115 Luxury Hotel in New York City
#141 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The James New York staff and other travellers.
12 questions
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Questions? Get answers from The James New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here.”
 of 5 bubbles mmpehp, 29 Nov 2016 | Read review
“The staff lie about rooms. I booked a Delux King Size and it was identical in size to a queen but with a king bed. Don't be ripped off.”
 of 5 bubbles jaimen, 28 Oct 2016 | Read review
“Corner rooms nice but no need to splurge for high floor”
 of 5 bubbles pelun, 24 Oct 2016 | Read review
“Corner studios offer incredible views and are worth the slight bump in price.”
  • View from room 1503.
 of 5 bubbles RPMChicago, 16 Oct 2016 | Read review
“Aim for the north or east sides, and not directly below the bar/pool.”
 of 5 bubbles Agnese_and_M, 15 Oct 2016 | Read review
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