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Andaz 5th Avenue

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2,207 Reviews from our TripAdvisor Community

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There are newer reviews for Andaz 5th Avenue
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Showing 1,976: English reviews
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 November 2014

The location is good in the heart of the city and the rooms are a good size for new york and well appointed. biggest complaint is the bell service and valet. No one was there to even greet us or offer to take our bags. Hard to say you are a four star hotel with that in my opinion.

Helpful?
6 Thank Wiznut
Cornelia S, General Manager at Andaz 5th Avenue, responded to this review

Dear Wiznut, Thank you for your review and I'm really sorry that there was no one there to greet you or help you with your luggage. No excuse....there should have been. Glad to hear you enjoyed the location and our room design. I hope you give us another opportunity to make it up for you in future. Very best, Cornelia... More 

Princeton, New Jersey
Level Contributor
4 reviews
4 hotel reviews
Reviewed 18 November 2014

Spent 2 nights at the Andaz - wonderful reception staff and a unique room, very large for NY standard. Had a minor room service issue, but the manager, Rachel along with one of the management trainees (forgot his name) did a wonderful job of taking care of our every need and going above and beyond. Can't say enough about the... More 

Helpful?
Thank T D
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review

Dear T D, Thank you for staying with us and for sharing your experience! Great to hear that our Front of House Manager Rachel and her team went above and beyond to exceed your expectations. I will make sure to share your compliments with her. We're looking forward to welcoming you back soon. My best, Ratna More 

Connecticut
1 review
Reviewed 18 November 2014

I have never reviewed a hotel before but I was so impressed by the Andaz that I feel compelled to write one. I found the Andaz by chance and I am glad that I did. The rooms are huge and not just NYC huge. The room was ultra modern, clean and stylish. The bathroom was the size of most hotels... More 

Helpful?
Thank wolveny
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review

Dear Wolveny, Thank you for the compliments! We're very happy to hear that you had a good time with us and found your new favorite place to stay in the city :) Hoping to see you again soon. Best, Ratna More 

Connecticut
Level Contributor
217 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 17 November 2014

The main entrance is on 41st and not 5th Ave. When we entered we only noticed elevators. The front desk is a square table where 2 people with casual smart wear were standing. After identifying themselves we were quickly checked in. Our room was 507, a large king. It was very spacious. The shower was approximately 5' by 7' and... More 

Helpful?
Thank fishingchic
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review

Dear fishingchic, Thank you for staying with us. I'm happy to hear that you enjoyed your clean and spacious room and liked the hotel. Looking forward to welcoming you back. Kind regards, Ratna More 

London, England, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 November 2014

This was our second stay at this wonderful hotel, and once again it exceeded our expectations on every level. In advance of our arrival the concierge Elaine Spezio was amazingly helpful, helping with our upgrade, booking our transportation from the airport and booking a restaurant for 8 people for Saturday evening dinner. The purpose of our trip was to visit... More 

Helpful?
2 Thank Amanda J
Cornelia S, General Manager at Andaz 5th Avenue, responded to this review

Dear Amanda J, What a fantastic review. Thank you! Elaine is one of our amazing hosts and I'm not surprised to read how well she took care of you. Also great to read that we are the perfect choice in a city that has so many fabulous hotels. We are honored. Let us know when you're back....and hopefully soon. Very... More 

Miami, Florida
Level Contributor
83 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 10 November 2014 via mobile

We can never forget that you get what you pay for. What does 645 usd per weekend night for a 700 square foot suite get you at the Andaz Hyatt in Bryant Park? The location is great. The room is large and modern but the furniture is stained and ripped and the carpets need a good clean. The complimentary mini... More 

Helpful?
4 Thank Miamiboys
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review

Dear Miamiboys, Thank you for sharing your honest feedback in regards to your recent stay with us. I am disappointed to hear that you were inconvenienced due to the inconsistency of our service and even more concerned about how our team members handled your concerns. If possible, I would appreciate speaking with you directly and can be reached at ratna.steden@andaz.com.... More 

Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 8 November 2014 via mobile

If you have luggage you should find another hotel. There is nowhere to store your luggage in the room. They have a small chair to place a case on (carry on size). The rooms are quite comfortable and the hotel is in an excellent location. The staff really do not care about anything with a couple of exceptions. The caller... More 

Helpful?
2 Thank Cyprusmag
Cornelia S, General Manager at Andaz 5th Avenue, responded to this review

Dear Cyprusmag, Thanks for taking the time to share your feedback. I'm really sorry to hear of your negative experience, specifically your mention about our team members. Your comments are quite concerning so I would appreciate a little more of your time to speak in person. I can be reached at cornelia.samara@andaz.com. I look forward to hearing from you. Very... More 

Singapore, Singapore
Level Contributor
124 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
Reviewed 8 November 2014

I'm coming to an end of a 6 night stay, as a Hyatt Diamond member. I secured the room by redemption of award points, or the price would be astronomical. I have stayed in NYC in several hotels for the sake of experience. NY hotels are very expensive, so making right choices can add or destroy your value. The room... More 

Helpful?
3 Thank gul1957
Cornelia S, General Manager at Andaz 5th Avenue, responded to this review

Dear Gul1957, I appreciate the time you took to share your experience with us. I'm sorry to hear that we weren't able to upgrade you this time around. The Diamond Suite Upgrade is a wonderful benefit to our loyalty program. We typically honor these upgrades in advance as our suites are very popular and tend to sell out; thus making... More 

Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 8 November 2014 via mobile

Stayed for a few nights recently and was really impressed. Great location, rooms excellent and huge breakfast to set you up for the day! Probably more expensive than I would normally pay but it was half term week so everywhere pretty busy.

Helpful?
1 Thank Rooter22
Cornelia S, General Manager at Andaz 5th Avenue, responded to this review

Dear Rooter22, Many thanks for the wonderful review. Glad to hear that you were impressed! We hope to see you back with us during your next visit to NYC! (Hint: We offer great promotions at the beginning of the year; January through March-A great time to visit NYC at value prices). Warmest Regards, Cornelia Samara More 

New Brunswick, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 November 2014

This might be my favorite hotel in the US. We have stayed at Andaz on four different occasions now, and each time we have thoroughly enjoyed ourselves and remain without complaint. Andaz gets it right with understated elegance, helpful, friendly staff, and spacious, comfortable rooms. The floor to ceiling windows overlooking 5th Ave put the city at your fingertips and... More 

Helpful?
Thank nettepoet
Cornelia S, General Manager at Andaz 5th Avenue, responded to this review

Dear Nettepoet, What a beautiful review! I was delighted to read it and was very proud of our team at Andaz 5th Avenue. Please keep coming back and I hope to meet you in person the next time you're here. I would love to say thank you in person. In the meantime, thank you very much for taking the time... More 

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Andaz 5th Avenue
Andaz 5th Avenue
Cuisines: American
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located on 5th avenue at 41st street, Andaz 5th Avenue is in the fashionable Bryant Park area of midtown Manhattan directly across the street from the New York Public Library. Guests will enjoy easy access to iconic New York attractions, like Times Square, Grand Central Station, Empire State Building, Herald Square and the Theater District. For a little retail therapy, we are within walking distance to endless shopping along 5th Avenue and are near subways to take you to other neighborhoods and the outer boroughs. The Andaz experience begins the moment you arrive and are greeted by one of our Hosts, who will check you in via handheld PC. Art work can be found throughout the hotel, whether it's 14-foot murals by Carlos Capelan, which glow like fire through the windows on 41st Street, or our ever-changing tbd Art series on the doors to the bar downstairs. But we don't just want you to look at beautiful things - we want to let you live the beautiful life as well. As part of that promise, we offer amenities like free Wi-Fi, a mini-bar stocked with complimentary non-alcoholic drinks and snacks, and 6,400 sq. Ft. Of event space. ... more   less 

Additional Information about Andaz 5th Avenue

Address: 485 5th Avenue, New York City, NY 10017-6149
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 21,342 - ₹ 65,048 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Andaz 5th Avenue 4.5*
Number of rooms: 185
Reservation Options:
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Also Known As:
Andaz 5th Avenue Hotel New York City
Hotel Style:
#25 Family Hotel in New York City
#34 Romantic Hotel in New York City
#44 Luxury Hotel in New York City
#45 Business Hotel in New York City
#45 Green Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Andaz 5th Avenue staff and other travellers.
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Questions? Get answers from Andaz 5th Avenue staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“313 is at the end, corner room away from busy 5th street”
 of 5 bubbles 954bartv, 11 Nov 2016 | Read review
“Corner suites on upper floors were bright and offered nice views”
 of 5 bubbles loydek, 7 Nov 2016 | Read review
“room 802 facing 5th Avenue”
 of 5 bubbles ronyh799, 25 Oct 2016 | Read review
“Given the location - I'm sure there are some great views of the library to be had. My room looked into a courtyard.”
 of 5 bubbles Drewsomeness, 20 Oct 2016 | Read review
“Andaz Loft suite very large”
 of 5 bubbles 137nadinel, 18 Oct 2016 | Read review
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