My wife and I stayed at the Club Quarters World Trade Center for 6 nights in late-June. The room was spacious with a balcony, and the location is superb, convenient to all downtown attractions and easy access to all public transportations. However, the hotel’s service is to be desired. There is no daily room cleaning. It must be requested specifically. The lock of our balcony door was broken. We reported and maintenance was crew sent, twice, but cannot be fixed. Nothing happened since the second fix, no call from hotel staff, nothing. We also gave up in requesting fix. Therefore, for 6 nights, we were sleeping in the room with the balcony door unlocked. Fortunately, nothing happened.
It was great for our needs and better than expected. The location was on point, as our activities were mostly on this end of Manhattan. Check in is done at a kiosk in the lobby and you text staff if you have questions or needs during your stay. While other reviewers were put off by this, I liked it. I texted the front desk a few times and got quick responses. There were people at the front desk, too, and they were very friendly. Our room was a queen bed and a pull out sofa. The sofa bed was lumpy, but my kid didn’t mind. My other kid packed a sleeping bag and there was plenty of room to make a pallet on the floor. One of the reasons I booked this room over others was the square footage. This was the largest room I’ve stayed in in NYC. It also had two closets, two TVs, a fridge, and a microwave. The view from our corner room overlooked the Memorial Pools. We drove in, so I called ahead to ask about parking. The person at the front desk told me about a couple of options and gave pricing. We chose LAZ Battery Parking garage. It was an easy 5 minute walk to the hotel. The hotel does not have a restaurant or bar at this time, but there were many places that were very close. We wanted a quick breakfast and grabbed something at Cafe Bravo around the corner, a couple of mornings. Their breakfast sandwiches were really good. The 20th floor terraces are a great place to relax and enjoy the view. The wallpaper was peeling at the seems in a few places, but the room was clean. There were also water filling stations on each floor. I’d stay here again.…
The location was excellently, staf was nice, elevators are fast and you have tap water at every floor. Al 20th floor you have a great view but the bar is close there ( you must come with your drink). The metro is near.
Our room was spacious based on a NYC standard and quiet. Staff was friendly, and check-in and check-out was easy. Our bathroom had some long hairs on the floor, so that's the only reason for the four-star, not five-star rating. I would stay here again, and I would recommend the hotel to friends and family.
if you love downtown ,and do not mind traveling uptown ,this is a great place to stay!!! easy access to any subway station excellent views from the upper viewing decks.a lot of nice restaurants near by.
We were quite pleased with the amount of space, comfort and quiet room. Compared to other hotels in NYC it outshines all we have stayed in. The staff were efficient and knowledgeable. Having access to chilled water bottles was excellent.
My room was a sweat box with no way to control the ventilation or temperature. I was told hotel staff needed to make the temperature adjustment. After over 30 minutes, someone finally arrived to tell us that the AC was inoperable and no other rooms were available. They said that they would send me a fan. After four additional calls and over another half hour, they sent up a heater! At this point I decided to shower to cool off-- only to discover I had two conditioners, no shampoo, and a drain that did not work properly. I have spent over 48 hours trying to connect with Kevin Chen, the manager with the authority to issue me a refund. I have left messages with staff and on his voice mail (multiple) to no avail. The evening staff and the day staff (Sam) both agreed that the only way to right this situation was to issue me a refund, but that needs to come from Kevin Chen--- who has not connected with me. I also explained my situation in a text to an automated customer service text (212-577-1133). The automated text said it would like to resolve this; however, I have not heard from them again. Is this a service industry?! Not only did I have a horrific experience with my stay, the customer service has been equally deplorable.…
We arrived the Club Quarter Hotel in WTC Manhattan. Our experience has been delightful. We were attended by Marsha Ann who checked us in, but also took her time to pamper us. She excelled in hospitality.
An absolutely beautiful hotel,with outstanding staff, beautiful rooms right in the heart of the financial center Close to the wonderful brookside mall with stunning views across the Hudson river to new Jersey. Also absolutely beautiful views from the hotels 20 floor viewing area Also a huge thank you to Kevin who made us feel like kings during our stay when I'm in NYC this is the only hotel I stay in. A 4 STAR hotel with 5 STAR staff Sincerely Thomas and Nina Oconnor
Great room view of the 911 reflecting pool friendly stay at check in close to everything the view from the 20th floor deck was absolutely amazing we are definitely planning another trip to NY and staying at the world center/ club quarters hotel