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I was booked to stay here in January and because of the bomb cyclone in NYC, flights to NYC were canceled and we couldn't make it out there. Because of this, it also caused us to miss our entire vacation which was onward to London...More
1 Thank btravel17
Response from TeamMarriott, Manager at W New York - DowntownResponded 6 March 2018
Thank you for your review. We are sorry that the weather conditions impacted your travel plans and you were unable to stay with us. We apologize for the predicament with your reservation and realize you must be frustrated. When reservations are made thru...More
Stayed here for a week at end of Jan for work. Selected this location for a change as I usually stay in midtown and found that to be not great.
First impressions are of lobby. It was so dark with the low ceiling and wavy...More
1 Thank im666_1999
Response from TeamMarriott, Manager at W New York - DowntownResponded 4 March 2018
Thank you for taking time out of your day to shine a light on your visit with us. Although we were happy to read that you enjoyed our location and comfortable beds, we are so sorry for the disappointment with our dining options....More
I enjoyed my stay at W hotel downtown. I have been upgraded to a corner room with spectacular city view. Staff were friendly. The hotel provides coffee and tea during specific hours. The bed was extremely comfortable.More
Response from TeamMarriott, Manager at W New York - DowntownResponded 26 February 2018
Thank you for evaluating your stay at the W New York - Downtown. We are thrilled to read you were impressed with the comfort of your well-appointed room and the service provided by our courteous associates. We appreciate you sharing your nice comments...More
I have to start off with the fact that I have always been a fan of the W hotels and have stayed at many of them in different states and countries so this visit was a major disappointment. We chose this location so we were...More
1 Thank Angel_Travel_Bug
Response from TeamMarriott, Manager at W New York - DowntownResponded 18 February 2018
First and foremost, thank you for your loyalty to our hotels. We sincerely apologize for not meeting your expectations. We are known for our outstanding service and attention to detail, so we are sorry for the confusion with bar admission and for your...More
Really really small room with a view that overlooked construction debris on one side and looked directly into another hotel guest's room looking the other direction. The bathroom and closet doors are like frosted shower doors, so if one person is sleeping and you need...More
1 Thank YesRNo
Response from TeamMarriott, Manager at W New York - DowntownResponded 15 February 2018
Thanks for choosing us and taking the time to leave a review. We are sorry for the issues you had with our Concierge. We aim to give each guest the absolute best service possible and we hate that we fell short. We have...More
At the southernmost tip of Manhattan, the Financial District is where New York City began as a center of commerce. Today, the historic streets and beautiful setting are complemented by museums, countless skyscrapers, and the heart of the Financial District, home to Wall Street and the New York Stock Exchange. Catch the Staten Island Ferry for an unbeatable view of the skyline and Statue of Liberty, or sail to Ellis
Island to learn about the vital immigrant history of the city.