Just completed a 5 night stay at this gem of a hotel. Rooms are large for NYC and spotlessly clean, with a super comfy bed. All the staff we interacted with were very helpful and friendly. The location of this hotel is superb, loads of restaurants and bars on the doorstep. The fab Bagels & Smear is a few minutes walk, a great breakfast option. 28th Street subway station is just steps away too. Highly recommend staying at this hotel.
I was there for five days to execute a small meeting for a client and I was so amazed at the level of service, both professionally and personally! I wasn't quite sure how a smaller boutique hotel would meet the expectations of a corporate event and what they are used to but, wow, it far exceeded expectation!. The room, the food & beverage, and the audio-visual services provided were perfect and accommodating for all the client's needs. On a personal note, the sleeping rooms are oh-so spacious, not what you normally get in a NYC hotel! The rooms have every amenity you can think of and need. The rooftop is lovely for gathering, doing work out of your room, relaxing, having a drink, or sitting by the pool. I love the location of the hotel and its easy accessibility to Chelsea, Soho, Union Square, Herald Square and more. Last but certainly not least, I cannot say enough about the staff at this hotel. From the moment you step in the door until the moment you leave, you are given the best of personal attention. I need to mention Mallory, James, and Jeany, whom I cannot thank enough for all of the meeting needs and details. And for all of the personal touches, big kudos to Omar, Jackson, Juan, Louis, Dan, BK, Dindin, and those (big apologies) whose names I have forgotten. I will definitely stay here when I come back to NYC!!…
We tried the ROYALTON because we were looking for a place in NYC with an outdoor swimming pool. And the pool did not disappoint! However the real highlight was the ROYAL treatment the lead concierge Erik gave to my kids - one of whom was starting college in NYC. Erik went totally above and beyond, planning in advance and leaving great gifts (totally spot on!) for them in the room. It was amazing and better service than I’ve had at comparable or even more luxe hotels. I also loved that I could text the front desk for assistance. Can’t say enough good think about Erik! Highly recommended. Especially great I think in summer to enjoy the pool. Unfortunately I ended up getting sick while in NYC so we couldn’t even try the restaurant but we will when we return!
Very servcieminded personell. Nice and clean room. The bed was great! Very nice poolarea! The hotel is perfectly located on Manhattan! We have nothing negative to say. I would vert much like to come back if I visit New York again.
Paul at the front desk was incredibly kind and accommodating. He made sure the room was perfect for my mom’s birthday. He also gave us tickets for a free drink on the roof and upgraded our room to a higher floor. Thank you Paul for everything!
Do not stay here they workers are thief I got items stole from here . These hotel don protect these guets they not Instole cámaras in the elevators or the guest floor hallways . Ones I report these crime to the hotel manager no body train to help me is been day were the hotel manager and heat of security and no one was bother to call me .I just returned to the hotel to follow up in person and the front desk supervisor Alexis make no effort to help and refused my request to see the investigation resports saying is confidential for some reason the seen the only proff the are things in the data the they no want me to see and prof they are guilty . STAY HERE AT YOU ON RISK….
Great check in experience (thanks Courtney!) especially as received a complimentary upgrade to a park Avenue suite which is enormous and very comfortable. Location is convenient for lower midtown. Room is well equipped and staff are friendly.
Stayed with my daughter to celebrate her sweet 16th & it was above what we were expecting. The hotel is very hip and very pretty. The staff was very friendly and the rooms were very clean. I will be back!
Everything was perfect from the excellent valet parking service to the very welcoming reception service and impeccable room service. Special thanks to Omar who made our stay very comfortable. There is a rooftop lounge that is a nice way to enjoy the night view on the city.
I booked a weekend for my husbands birthday. I enjoyed the hotel itself, but the staff made us feel welcome and gave personal touches throughout the weekend and were just amazing overall. When they learned it was his birthday, many of them wished him well and a happy birthday. I will definitely stay here next time we are visiting New York.