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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairfield Inn & Suites New York Manhattan / Times Square
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#291 of 518 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Fairfield Inn & Suites by Marriott New York Manhattan/Times Square is a Times Square hotel offering 244 guest rooms in the heart of NYC. We provide guests with a Complimentary Deluxe Continental Breakfast Daily, Complimentary Starbucks Coffee available 24 hours a day, and in-room free High Speed Internet. Centrally located just minutes from Times Square, NYC's Theatre District, and the subway to take you anywhere throughout New York City, our Times Square hotel is perfect for a business or leisure trip to NYC.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Rooftop terrace
Baggage storage
24-hour front desk
Parking
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Vending machine
Rooftop bar
Concierge
Newspaper
Non-smoking hotel
ATM on site
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Safe
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
469Restaurantswithin 0.5 km
154Attractionswithin 0.5 km
Contact
330 W 40th St, New York City, NY 10018-1404
Getting there
42nd St – Port Authority Bus TerminalNew York City Subway3 min
Times SquareNew York City Subway6 min
2413Reviews120Q+A100Room tips
Reviews
Traveller rating
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Hotel staff should have guest safety their priority even after check-out. We requested a ride to La Guardia airport on July 2, in the morning (8 am), at the hotel front desk. They called for a flat rate taxi and told us to wait for a black car to arrive. A black car was waiting a few minutes later; instead, front desk staff guided us to a private (run-down, not black) car at the door, apparently not belonging to any company, no sign of any license to transport passengers. Once started, it became apparent that the driver had no idea how to get to the airport, tried to navigate himself with his phone GPS, driving with one hand, while holding his phone in the other. Still he missed the obvious airport sign on the way and took a wrong exit and took us to a detour on small streets and finally getting back to the freeway later...the car had no AC. A passing car tried to warn that something was wrong on the left side of the car, but the driver said it was OK. Then he started to demand cash payment before arriving at the airport...Fairfield Inn Times Square hotel should know about this scam ride (probably used on other guests too) and hold any hotel staff, who is involved, accountable, to end this dangerous practice...Future guest should also be aware of this scam, if they plan a flat rate ride arranged by front desk staff. An experience like this ruins the overall impression of the hotel, which is otherwise at a great location in NYC.…
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Date of stay: July 2022
Location
Cleanliness
Service
Helpful
Response from Anthony Pichardo, Guest Services / Front Office at Fairfield Inn & Suites New York Manhattan / Times Square
Responded yesterday
Hello, Thank you for taking the time to share your feedback with us. We apologize for the experience with the transportation service. We will address the situation with the corresponding staff. Thank you again for your valuable comments.
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Perfect location in Times Square right next to the Port Authority Terminal and a short distance away from Central Park. Excellent staff. Service from the heart led by the GM Helen Guon. Staff are the key to the hotel’s success. The Reception team in Nancy Le, Keren, Kendijah. The F&B Team Diomarys. Teresa. Rodolfo. The Security team in Anthony. Cheden from Housekeeping. They were amazing and absolutely service from the heart. The dream team. Excellent service delivery team. If I have such winning teams, I would be smiling from ear to ear on a daily basis. Keep it up Helen.
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Date of stay: May 2022Trip type: Travelled solo
1 Helpful vote
Helpful
Response from K G, Other at Fairfield Inn & Suites New York Manhattan / Times Square
Responded 15 May 2022
Thank you for your review! We hope to see you again!
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I had prepaid my stay at this hotel. I'm also a Bonvoy Member who travels 20 days a month for business. I always pick Marriott Hotel. I had a problem with my debit card so I had to quickly buy a debit card with 300 $ in it for incidentals at that Fairfield. They do not accept Google Pay so it was tricky because my bank is overseas. Emily at the front desk is the most obnoxious, arrogant, rude, mean person I've ever met at a hotel in my life. Her attitude towards me was not acceptable and does not represent the Marriott Brand at all. There was no manager available so it was not possible to solve my check-in problem. As a heavily pregnant woman and traveling from JFK, I found myself without any reservation because Emily quickly canceled mine. She's just an awful awful person. Very unprofessional and classless. She refused to apologize. Worst customer service because of that rude woman. Please Marriott, you can't keep this type of person at all. I won't go back because of her attitude and would not recommend this hotel at all.…
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Date of stay: May 2022Trip type: Travelled on business
Helpful
Response from K G, Other at Fairfield Inn & Suites New York Manhattan / Times Square
Responded 15 May 2022
Thank you for your review. I apologize for experience you had. The hotel does have the policy that the card provided for incidentals should have a name on it. I can understand that not knowing this and trying to figure out how to cover incidentals be unsettling. We thank you for your feedback as it helps us to improve on delivery.
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I am talking about the one across from the Port Authority. Everything was dark with poor lighting. Furniture chipped. Awful bath toiletries - not up to a Fairfield standard.o am Gold Lifetime asked for high floor - totally disregarded. Pricey for what you get.
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Date of stay: April 2022Trip type: Travelled solo
Helpful
Response from K G, Other at Fairfield Inn & Suites New York Manhattan / Times Square
Responded 29 Apr 2022
Thank you for taking the time to write this review. Amenities and toiletries are available upon request so in the future please feel free to request it from the front desk and will be more than happy to send it up for you. The hotel has been sold out so complementary upgrade may not have been available but we did give you the room type that you booked. In the future to guarantee a high floor we do recommend that you book a high floor. We wish you safe travels and again we thank you for your feedback
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Great location, great staff. I'm a Marriott member and last time in NY stayed at the Fairfiled by Madison Square Garden. That staff was just a bit more attentive. The daily breakfast is fine and that staff really works it. Kudos to all of them. Room was on the smaller side, not a lot of space. Don't expect frills. This is a place to hang your clothes and sleep. Very, very clean. Location is great. Across from Metro Port Authority. Every subway connection you need is right there. Also, even with a little rain and wind, it's an easy walk to, Times Square and the Theatre District. Central Park too if you're a walker. So while this isn't a property that might 100% reflect the Marriott brand, I would certainly stay here again. [They have a great car service arrangement if arriving from JFK!]…
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Date of stay: April 2022Trip type: Travelled as a couple
1 Helpful vote
Helpful
Excellent location, good room and super staff. The staff are super helpful for anything you need. Room was nice and clean, location mid town by penn station is great to visit the city as you’re not far from anything. Breakfast included is a buffet and a lot Of choice. Dietary requirements can be catered for no issues. Would return with no hesitation. Only area for improvement be more environmentally friendly removal of plastic cutlery and paper plates put in proper crockery to help minimise hotels impact on environment and plastic waste. Apart from that excellent hotel and ok gym 🙂
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Date of stay: March 2022Trip type: Travelled solo
Room Tip: The ride bus is an experience and jazz bar few blocks down by intercontinental is awesome
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1 Helpful vote
Helpful
We stayed in the Fairfield inn Times Square for 5 nights! The hotel is great rooms are clean and have everything you need in a great location! The breakfast is brilliant! So much choice! The staff are very helpful Theresa, Irma and Diomarys, were so great and friendly! We will definitely be back!
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Date of stay: March 2022Trip type: Travelled with friends
1 Helpful vote
Helpful
Stayed here for a week with my husband. Hotel is basic but clean and comfortable, staff were friendly especially the breakfast staff, they couldn't do enough for you. Breakfast was very good and plentiful. Rooms were small but we were good with that as we didn't plan on spending to much time in them, Beds were comfortable. And it was great location also, 5 mins from times square and down road from port authority
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Date of stay: March 2022Trip type: Travelled as a couple
Helpful
We took a trip to New York in December 2021 and stayed in this hotel for 5 nights, I could not recommend this hotel enough. The room was very spacious and clean and is in a great location for tourists, especially with it being walking distance from central Times Square. My partners 21st birthday coincided with our stay and the room decorations were very kindly organised and undertaken by an employee named Anthony Pichardo De La Cruz, without hesitation. This small gesture is something that many other hotels wouldn’t go out of their way to plan and something we were both very appreciative of.
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Date of stay: December 2021Trip type: Travelled as a couple
Room Tip: Great complimentary breakfast.
Try and get a room on a higher floor with a view of Times Square...
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1 Helpful vote
Helpful
The hotel is not on a busy street. The location directly across the street from the Port Authority station means easy to access public transportation. It also means you have the typical homeless that tend to be in that area. We felt safe though. The breakfast was excellent. The ladies that worked in the food area and desk area were all friendly. No view from room. Only a couple of blocks from Times Square. The staff were constantly cleaning the hotel (not the rooms). Typical signs of age and wear such as rusted fixtures in bathroom and very uncomfortable beds. They held our luggage after checkout until our flight. Hard to get the room temperature correct- it leans towards hot.
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Date of stay: January 2022Trip type: Travelled with family
2 Helpful votes
Helpful
Response from K G, Other at Fairfield Inn & Suites New York Manhattan / Times Square
Responded 18 Jan 2022
Thank you for taking the time to write this review. The Fairfield TS is located just two blocks away from the heart of Times Square near all the major train lines to take you anywhere in the City. Offering free complimentary breakfast with your stay and always willing to assist when needed. We hope to see you again in the future.
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PRICE RANGE
$247 - $404 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairfield inn & suites by marriott new york manhattan / times square hotel, fairfield inn and suites by marriott new york manhattan / times square, fairfield inn new york city
LOCATION
United StatesNew YorkNew York CityHudson Yards / Times Square / Midtown West / Garment District / Manhattan
NUMBER OF ROOMS
244
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Claim Your Listing Frequently Asked Questions about Fairfield Inn & Suites New York Manhattan / Times Square
Which popular attractions are close to Fairfield Inn & Suites New York Manhattan / Times Square?
Nearby attractions include Style Room NYC Shopping Tour Experiences (0.5 km), Mission Escape Games (0.3 km), and Exit Escape Room (0.3 km).
What are some of the property amenities at Fairfield Inn & Suites New York Manhattan / Times Square?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
What food & drink options are available at Fairfield Inn & Suites New York Manhattan / Times Square?
Guests can enjoy a rooftop bar, free breakfast, and a lounge during their stay.
Is parking available at Fairfield Inn & Suites New York Manhattan / Times Square?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Fairfield Inn & Suites New York Manhattan / Times Square?
Conveniently located restaurants include Liberty Bagels Midtown, Los Tacos No. 1, and Il Punto.
Are there opportunities to exercise at Fairfield Inn & Suites New York Manhattan / Times Square?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Fairfield Inn & Suites New York Manhattan / Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Fairfield Inn & Suites New York Manhattan / Times Square?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Fairfield Inn & Suites New York Manhattan / Times Square?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.3 km), World Trade Center Memorial Foundation (5.3 km), and Hamilton Park (2.6 km).
Is Fairfield Inn & Suites New York Manhattan / Times Square accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.