Hotel staff should have guest safety their priority even after check-out. We requested a ride to La Guardia airport on July 2, in the morning (8 am), at the hotel front desk. They called for a flat rate taxi and told us to wait for a black car to arrive. A black car was waiting a few minutes later; instead, front desk staff guided us to a private (run-down, not black) car at the door, apparently not belonging to any company, no sign of any license to transport passengers. Once started, it became apparent that the driver had no idea how to get to the airport, tried to navigate himself with his phone GPS, driving with one hand, while holding his phone in the other. Still he missed the obvious airport sign on the way and took a wrong exit and took us to a detour on small streets and finally getting back to the freeway later...the car had no AC. A passing car tried to warn that something was wrong on the left side of the car, but the driver said it was OK. Then he started to demand cash payment before arriving at the airport...Fairfield Inn Times Square hotel should know about this scam ride (probably used on other guests too) and hold any hotel staff, who is involved, accountable, to end this dangerous practice...Future guest should also be aware of this scam, if they plan a flat rate ride arranged by front desk staff. An experience like this ruins the overall impression of the hotel, which is otherwise at a great location in NYC.…
Perfect location in Times Square right next to the Port Authority Terminal and a short distance away from Central Park. Excellent staff. Service from the heart led by the GM Helen Guon. Staff are the key to the hotel’s success. The Reception team in Nancy Le, Keren, Kendijah. The F&B Team Diomarys. Teresa. Rodolfo. The Security team in Anthony. Cheden from Housekeeping. They were amazing and absolutely service from the heart. The dream team. Excellent service delivery team. If I have such winning teams, I would be smiling from ear to ear on a daily basis. Keep it up Helen.
I had prepaid my stay at this hotel. I'm also a Bonvoy Member who travels 20 days a month for business. I always pick Marriott Hotel. I had a problem with my debit card so I had to quickly buy a debit card with 300 $ in it for incidentals at that Fairfield. They do not accept Google Pay so it was tricky because my bank is overseas. Emily at the front desk is the most obnoxious, arrogant, rude, mean person I've ever met at a hotel in my life. Her attitude towards me was not acceptable and does not represent the Marriott Brand at all. There was no manager available so it was not possible to solve my check-in problem. As a heavily pregnant woman and traveling from JFK, I found myself without any reservation because Emily quickly canceled mine. She's just an awful awful person. Very unprofessional and classless. She refused to apologize. Worst customer service because of that rude woman. Please Marriott, you can't keep this type of person at all. I won't go back because of her attitude and would not recommend this hotel at all.…
I am talking about the one across from the Port Authority. Everything was dark with poor lighting. Furniture chipped. Awful bath toiletries - not up to a Fairfield standard.o am Gold Lifetime asked for high floor - totally disregarded. Pricey for what you get.
Great location, great staff. I'm a Marriott member and last time in NY stayed at the Fairfiled by Madison Square Garden. That staff was just a bit more attentive. The daily breakfast is fine and that staff really works it. Kudos to all of them. Room was on the smaller side, not a lot of space. Don't expect frills. This is a place to hang your clothes and sleep. Very, very clean. Location is great. Across from Metro Port Authority. Every subway connection you need is right there. Also, even with a little rain and wind, it's an easy walk to, Times Square and the Theatre District. Central Park too if you're a walker. So while this isn't a property that might 100% reflect the Marriott brand, I would certainly stay here again. [They have a great car service arrangement if arriving from JFK!]…
Excellent location, good room and super staff. The staff are super helpful for anything you need. Room was nice and clean, location mid town by penn station is great to visit the city as you’re not far from anything. Breakfast included is a buffet and a lot Of choice. Dietary requirements can be catered for no issues. Would return with no hesitation. Only area for improvement be more environmentally friendly removal of plastic cutlery and paper plates put in proper crockery to help minimise hotels impact on environment and plastic waste. Apart from that excellent hotel and ok gym 🙂
We stayed in the Fairfield inn Times Square for 5 nights! The hotel is great rooms are clean and have everything you need in a great location! The breakfast is brilliant! So much choice! The staff are very helpful Theresa, Irma and Diomarys, were so great and friendly! We will definitely be back!
Stayed here for a week with my husband. Hotel is basic but clean and comfortable, staff were friendly especially the breakfast staff, they couldn't do enough for you. Breakfast was very good and plentiful. Rooms were small but we were good with that as we didn't plan on spending to much time in them, Beds were comfortable. And it was great location also, 5 mins from times square and down road from port authority
We took a trip to New York in December 2021 and stayed in this hotel for 5 nights, I could not recommend this hotel enough. The room was very spacious and clean and is in a great location for tourists, especially with it being walking distance from central Times Square. My partners 21st birthday coincided with our stay and the room decorations were very kindly organised and undertaken by an employee named Anthony Pichardo De La Cruz, without hesitation. This small gesture is something that many other hotels wouldn’t go out of their way to plan and something we were both very appreciative of.
The hotel is not on a busy street. The location directly across the street from the Port Authority station means easy to access public transportation. It also means you have the typical homeless that tend to be in that area. We felt safe though. The breakfast was excellent. The ladies that worked in the food area and desk area were all friendly. No view from room. Only a couple of blocks from Times Square. The staff were constantly cleaning the hotel (not the rooms). Typical signs of age and wear such as rusted fixtures in bathroom and very uncomfortable beds. They held our luggage after checkout until our flight. Hard to get the room temperature correct- it leans towards hot.