The Smyth was fantastic!! Truly a home away from home. We loved the boutique feel in the lobby, the friendly staff and easy valet service. Having just come for a night we felt all the comforts of home. The room is well thought out, simple yet elegant furnishings. The kitchen was ideal - just enough and complete with a Nespresso maker that was perfect for a late afternoon cup of coffee on this freezing weekend. It felt open and airy, while cozy and easy living. The bedroom was very gracious with lots of storage and the bathroom perfect - equipped with a vanity, 2 sinks and an enormous shower. Truly the lap of luxury! Additionally we loved the bar downstairs! It was a perfect (pre and post!) dinner spot. Lots of couches, a fire place and a lovely extensive bar. Thank you to the Smyth and all the wonderful people who work there. We will definitely be coming back!!!…
Fantastic and friendly staff that was very professional, proactive and just on top of everything. The Smyth is in great location with a lot of food/drink options in the are. The room was modern, clean and very large for New York City. I will definitely be back!
Very cool and right where you want to be. The tavern off the lobby has great snacks and wine list. Cocktails are tasty as well. We were greeted at check in by Dalila and she was very nice and a pro, answered a couple questions for us and each day we saw her she was friendly and helpful. The staff overall was great and friendly. we will be back
Very happy with my stay! Friendly staff. No complaints. Great location. Love the room & the shower area. Highly recommend this hotel. They do put a hold on your card which was additional $150/night but they reversed it a day or two after checkout so make sure your card has enough credit limit to incur those pending charges.
The Smyth is our go to hotel whenever visiting NYC. Friendly staff, clean and spacious rooms, great location with a restaurant and bar on site. Highly recommend this hotel! Thank you for always making our stay a great experience!
I didn’t plan on writing a review and this is my first review online. I normally just send the staff a review so they can make adjustments for the next customers. However, when I checked on this morning the gentlemen at the front counter was so nonchalant about my experience and couldn’t have cared less. The following was my feedback to them when I received an automated message about my stay: Hi thank you for checking in. Quite honestly other than the friendliness of the gentlemen who brought us to our room and some of the front desk staff, this has been a disappointment. I would rate our experience a 2/5. Here is why we have had a poor experience: 1. The couch bed mattress should be thrown away. The hard wire springs are so prominent it visibly protrudes from the mattress and if you simply place your hand on top of it, you can feel it. No one should pay to sleep on it. 2. I called the front desk last night to tell them about the mattress and asked that someone bring up more comforters so I could create a makeshift mattress so that I would not be in pain in the morning. The housekeeper brought me fleece blankets. 3. I called the front desk again and told them I wasn't cold but needed a thicker comforter because the mattress was bad. The same man brought me a bunch of sheets, a thin comforter and then told me he was on his way home when I called. 4. No one apologized for the condition of the bed or offered to change our room. 5. Today we put a "quiet please" sign on our door because we did not want service since we are here for such a short stay. We just walked back into the room to find that it happened anyway and my mother was very upset that someone touched her personal items. 6. Though we got housekeeping we did not want, the hand soap in the restroom is empty. 7. The place was only prepared for 2 people and not three. There are only two glasses, two robes and the couch bed was made after we arrived and it looked like someone threw the blankets on it with two different sized pillows This is way too expensive of a hotel for any of the above to happen. I wanted to pay for a higher quality hotel so that we could get a higher quality experience. Instead I've slept poorly, and I am frustrated and tired. I book this trip as a Christmas present for my mother and needless to say it has been a major let down…
We've stayed twice at The Smyth early this spring. Location is perfect for Tribeca, right on the cusp of great train hubs and close to amenities. Incredible service. One minor complaint is a few detail flaws: the absence of hand held showers and lack of lighting and mirrors in the rooms which do not make it "female friendly". This is now our "go to" when visiting New York City.
Overall was a great experience--loved the location in the heart of Tribeca, with all subway trains right outside. The hotel desk staff was great and upgraded our room within a day or two of arrival. I had called to verify our reservation and they offered an upgrade (at no upcharge) be sure to join the I Prefer Hotel Rewards. The mini-bar is a nice treat, but be sure to scan the barcode for pricing. The beds are platform, so they are fairly low and the mattress (although we slept okay) could have been much better. The housekeeping staff did an impeccable job, with a huge attention to detail. Looking forward to returning!
As a returning customer post-pandemic and change of former AKA owner, delighted to have stayed at this well-located boutique hotel. Staff were extremely friendly, courteous and attentive; room was simple but spotless. Location is fabulous for lower Manhattan near WTC, on the 1-2-3 or A-C-E subways. Will be returning for sure.
Went to this hotel and it was absolutely fantastic. Rooms are modern and clean. The General Manager, believe his name was Mack, helped me deal with a minor issue and was beyond helpful. Smyth Tavern was pricey, but food was great. Food, Service and Atmosphere were great but did not get to try the burger (saw pictures on Instagram afterwards). Would like to go back for lunch and see if the experience is the same!
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