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Lotte New York Palace

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3,023 Reviews from our TripAdvisor Community

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There are newer reviews for Lotte New York Palace
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Showing 2,575: English reviews
Montreal, Canada
Reviewed 3 weeks ago

I stayed at the Lotte Palace Hotel in December 2016 to celebrate my mom's 70th birthday. We enjoyed the hotel very much ! It's gorgeous ! We had a view on the St-Patrick's cathedral. The room was spacious, beds comfortables and the service was perfect. We had breakfast at Villard's every morning and it was very good. I liked the...

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Helpful?
Thank Clelia
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Clelia, Thank you for your wonderful review! I'm so happy to hear about your fantastic mother/daughter weekend stay with us! Your comfort and enjoyment is our priority and we truly can't wait to welcome you back on your next visit! Warmest Regards, Jessica Chan

Washington DC, District of Columbia
Reviewed 3 weeks ago

Beautiful hotel! Lobby is quite elegant and grand. There is a fantastic outdoor sitting area that is beautiful at night lit up w/red and green lights. Very classy. We had a standard room but we were upgraded and facing the cathedral at no extra charge. The staff were super hospitable It was a lovely room. Good size and the bathroom...

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1Thank M P
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear M P, Thank you for sharing your review! I'm so glad that you and your best friend had an excellent stay with us, from the convenient location to the great service you received. I would love to welcome you back on your next visit to NYC. We look forward to seeing you soon! Warmest Regards, Jessica Chan

Reviewed 3 weeks ago via mobile

My friend paid for this room, so the price was right! We had a stunning view of St. Patrick's Cathedral. We were on floor 22 and even though we were close to the elevators, it was very quiet. The room was very nice and clean and roomy. We had two double beds and they were very comfortable. The best part...

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Helpful?
Thank Stacy M
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Stacy M, Thank you for sharing your review of your stay. I'm so excited to hear that you had an enjoyable stay with a fantastic view of the St. Patrick's Cathedral. While we do not have coffee makers in the room or access to ice machines on the floor, our French cafe, Pomme Palais, can easily provide you with...

Washington DC, District of Columbia
Reviewed 3 weeks ago

This is my favorite hotel in NY. I've stayed there for business and personal trips - it is great every time. They pay attention to the small details, and get them right. I will be back many more times.

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Helpful?
Thank MichaelJBell
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear MichaelJBell, Thank you for your amazing review! I'm so happy to hear about your great stay with us! We truly appreciate your loyalty to us and we're so excited that we are your favorite hotel in New York. I can't wait to welcome you back! Warmest Regards, Jessica Chan

Reviewed 3 weeks ago via mobile

This is our third stay at the NYC Palace. We won't stay anyplace else in NYC. Every little detail is perfect. Ava at the front desk remembers us, Books our stays. She's very very good at what she does. We're leaving today for Seattle and can't wait to return.

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Helpful?
Thank Sheila S
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Sheila S, Thank you for sharing your review with us. I'm so happy to hear about your great stay and the remarkable service you experience from our staff, Ava. We are highly looking forward to your next visit and we hope to welcome you back soon. Warmest Regards, Jessica Chan

Dublin, Ireland
Reviewed 3 weeks ago via mobile

The setting of this hotel was the most beautiful I have ever seen. Arriving on 30th December to see the famous Gossip Girl christmas tree in the courtyard was totally totally surreal! The lobby was beautiful, the little bar downstairs was so intimate and cosy, we spent an hour or two in it every day, the cocktails were beautiful but...

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4Thank S72308
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear S72308, Thank you for the feedback of your stay and choosing to stay with us at the Lotte New York Palace. I'm terribly sorry to hear about the poor service you received during your stay with us. I will be reaching out to you directly as I would like to discuss this further with you and and talk about...

Newcastle, United Kingdom
Reviewed 4 weeks ago

Having read most of the fantastic reviews for this hotel, i was expecting a great stay; but it exceeded my expectations massively. Before we even arrived, Kathia from Guest experiences had made some special arrangements for my Daughters 18th and 16th birthdays. She had organised a Gossip Girl tour, a lovely birthday cake, a room with a spectacular view and...

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Helpful?
Thank AdeDaws
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear AdeDaws, Thank you so much for sharing your review! I'm incredibly delighted to hear about your fantastic experience during your stay with us! The LOTTE New York Palace is such a fun place to come to especially for a birthday celebration. I am so glad we were able to acknowledge both your daughter's special occasion. We can't wait to...

Reviewed 4 weeks ago via mobile

My boyfriend and I decided to stay here for a stay-cation (we live in NYC). Unfortunately this hotel was a disappointment. It feels very old and gaudy in decor. The rooms are carpeted and appear worn/dirty. I also agree with the reviewer below--the mattress is very uncomfortable and you can feel the springs. I regret not staying in one of...

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1Thank Heather A
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Heather A, I'm so sorry to hear about your less-than-exceptional experience during your stay with us. I would like to have the opportunity to speak with you and discuss this further in depth so that we can address all your issues and ensure that it doesn't happen again in the future. I hope to have the opportunity to speak...

Reno, Nevada
Reviewed 4 weeks ago via mobile

The location is perfect and the building is very pretty. Front desk service was ok. We were so excited to try this new (for us) hotel. We stayed for three nights as a couple. First room we found a bunch of hair in the shower wall (pictured included). We mentioned it to the front desk and we were moved to...

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Helpful?
2Thank Nevalyn
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Nevalyn, I'm terribly sorry to hear about your poor experience during your stay with us. We strive to make all our guests feel comfortable and right at home when walking through our doors. I would like to have the opportunity to speak with you and will be contacting you directly to see how we can make this right. Warmest...

Park City, Utah
Reviewed 4 weeks ago

This hotel is in a great location for exploring midtown or for midtown business. They offer very large rooms for the money and the rooms are comortable and nice. Service is good. There are more stylish hotels but this is a great business hotel.

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Helpful?
Thank VoxVolpe
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear VoxVolpe, Thank you so much for your review of your stay. Whether you're travelling for business or leisure we offer everything for any kind of trip. I cannot agree with you more that we have such a prime location here in Midtown making it convenient for exploring the city. We can't wait for you to return to the LOTTE...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 20,291 - ₹ 50,727 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#16 Spa Hotel in New York City
#55 Family Hotel in New York City
#65 Luxury Hotel in New York City
#71 Business Hotel in New York City
#85 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Lotte New York Palace staff and other travellers.
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Cumbria, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher the floor better the view”
 of 5 bubbles AnthonyN639, 23 Mar 2017 | Read review
“Ask for view. Consider different room types. Higher floor had no city noise.”
 of 5 bubbles 6woods, 14 Mar 2017 | Read review
“When in doubt go to the towers!!!”
 of 5 bubbles O3125QBdebbiew, 14 Mar 2017 | Read review
“Upper level floors have great views. Ask for a corner if possible!”
 of 5 bubbles kswex, 13 Mar 2017 | Read review
“Take the view of Saint Peters, it's spectacular”
 of 5 bubbles P1528FNsteves, 6 Mar 2017 | Read review
5 of 5