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Lotte New York Palace

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3,017 Reviews from our TripAdvisor Community

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There are newer reviews for Lotte New York Palace
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Showing 2,572: English reviews
Johannesburg, South Africa
Reviewed 13 January 2014

We stayed at The Palace for 9 days and overall found it quite a disappointing experience. When I booked (months in advance) I expressly requested a newly renovated room, but on check in we were given an old room. I was quite shocked that such a tired old room could be given a 5 star rating- the carpets, bathrooms, linen-...

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Helpful?
2Thank AliBelamant
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear AliBelamant, I am terribly sorry to hear that you are so disappointed with the service we provide you with. These lapses are definitely not acceptable by our high standards and I would love to have a chance to speak with you personally in regards to your recent stay. Kindly reach me at: executive@nypalace.com as I look forward to hearing...

Reviewed 13 January 2014

"Wow" was all I could manage while walking into the lobby of the New York Palace! Gleaming marble, beautiful décor, warm and welcoming first impression. Check in was quick and easy; every staff member polite, informative and helpful. By a stroke of good fortune, we were able to stay in one of the Cathedral view one bedroom corner suites with...

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Thank MintchipCT
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear MintchipCT, I am incredibly happy to see that you had such an amazing and memorable stay with us. Thank you for sharing your experience and I look very much forward to have the pleasure to welcome you to The New York Palace again. All the best, David Chase General Manager

Seattle, Washington
Reviewed 12 January 2014

We loved this hotel and got a great deal while they were undergoing construction. Beautiful hotel, decked out for the holidays. The rooms are a good size compared to many NYC hotels. Huge and welcoming entrance and lobby. We had a great room overlooking the St Patricks Cathedral - Would love to stay here again!

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Thank TXMARTINS
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear TXMARTINS, Thank you for taking the time to share your recent experience at The New York Palace. I am glad you enjoyed your stay and the stunning panoramic views we have from our rooms. I would love to welcome you back to our hotel. All the best, David Chase General Manager

Karratha, Australia
Reviewed 11 January 2014

The other reviews are right in saying this hotel has good customer service & a great location. But you pay for everything at a premium, room service was massively expensive, mini bar the same, wifi $25 a day, lobby bar $$$ etc etc. I guess this is a posh hotel so the prices come with the territory but if I...

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Thank myboyfriendsanerd
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear myboyfriendsanerd, Thank you for taking the time to share your recent experience with us and for the nice comments in regards to our service. Your feedback is very much valued and I will be sure to have your message passed on to and discussed with our entire team. All the best, David Chase General Manager

London, United Kingdom
Reviewed 11 January 2014

We stayed at the NY palace for two nights. We are frequent visitors to New York and were very disappointed. Our hotel room was very tired, the bathroom and furniture needed replacing. The hotel was being renovated during our stay - so the very impressive public rooms were not available to us. The main restaurant was also closed. The location...

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Thank Joanne H
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Joanne H, I am sorry to hear that you are disappointed with your stay from last June of 2013 when we were undergoing a massive renovation. I am glad to announce that our renovations are finally complete and I would love to have the pleasure of welcoming you back to our newly renovated hotel so that you can experience...

San Francisco, California
Reviewed 9 January 2014

We go to NY every year and this is our favorite hotel to stay at because of the location. It was going through rennovations in 2013 so the rooms are newly done and makes it even better. only issue was the bar and lobby was closed.

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1Thank Thetravelbug2013
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Thetravelbug2013, Thank you for this nice review. I can now proudly announce that our renovations are finally complete. I am sorry that the bars & lounges were not open at the time of your stay last September of 2013. I sincerely hope to have the pleasure to welcome you back so that you can experience our new Bars, Lounges...

Reviewed 8 January 2014

We stayed at the New York Palace in December. The decorations and opulence of the lobby and lounges were outstanding. We had a beautiful(quite large by NY standards) roof with a perfect view of St Patrick's Cathedral. It was extremely busy in the city and the hotel, however the staff was very cordial and accommodating.

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Thank saabco
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Saabco, I am glad to hear that you had a outstanding stay. Thank you for taking the time to share your experience and for your nice comments. I hope to have the pleasure to welcome you back for another wonderful stay. All the best, David Chase General Manager

Johannesburg, South Africa
Reviewed 8 January 2014

Beautiful hotel with very nice rooms. We got upgraded to a newly renovated room and had a nice view of the city. We enjoyed our stay in this elegant hotel. Our room was clean and staff are very friendly. Very good location and close to town square.

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Thank AdeleJac
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear AdeleJac, Thank you for staying with us last August 2013. I truly hope to welcome you back now that our renovation is complete. Thank you also for your nice comments and on behalf of all of us at the New York Palace I wish you a very Happy New Year. All the best, David Chase General Manager

Newton-le-Willows, United Kingdom
Reviewed 8 January 2014

We booked this hotel for our honeymoon. 4 nights here and 10 days in Orlando. I had emailed in advance to see if I could get something arranged with the hotel prior to arriving in order to surprise my new wife. Emily on guest services couldn't have been more accommodating. We were given a room on the 39th floor over...

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1Thank Speaky
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Speaky, I am so happy to hear that you had such a memorable stay. I will be sure to pass your compliments on to our wonderful Emily at the Guest Experience team and I hope to have the pleasure to welcome you back in the future for another perfect stay. All the best, David Chase General Manager

New York
Reviewed 6 January 2014 via mobile

I L.O.V.E. the New York Palace. It is my favorite place to stay in New York. Great location for mid-town meetings, convenient for shopping at Saks, really, really great service. But every time I leave I find myself a little annoyed that the garage charges $85 to park my car overnight because it's an SUV. I have a small crossover....

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Thank Mgjl33
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Mgjl33, We are honored that you made The New York Palace your home when in NYC and thank for your valuable feedback. We appreciate your comments as the best way to continue to improve our guests experience while staying with us. We look forward to welcoming you back on your next visit. All the best, David Chase General Manager

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 20,339 - ₹ 50,356 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#16 Spa Hotel in New York City
#55 Family Hotel in New York City
#66 Luxury Hotel in New York City
#71 Business Hotel in New York City
#85 Romantic Hotel in New York City
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for view. Consider different room types. Higher floor had no city noise.”
 of 5 bubbles 6woods, 14 Mar 2017 | Read review
“When in doubt go to the towers!!!”
 of 5 bubbles O3125QBdebbiew, 14 Mar 2017 | Read review
“Upper level floors have great views. Ask for a corner if possible!”
 of 5 bubbles kswex, 13 Mar 2017 | Read review
“Take the view of Saint Peters, it's spectacular”
 of 5 bubbles P1528FNsteves, 6 Mar 2017 | Read review
“I chose a room with the Cathedral view. I loved it. It was very clear and it was quiet too.”
 of 5 bubbles mariavitoriad2016, 3 Mar 2017 | Read review
5 of 5