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Lotte New York Palace

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2,923 Reviews from our TripAdvisor Community

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There are newer reviews for Lotte New York Palace
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Showing 2,484: English reviews
san francisco
Reviewed 2 weeks ago

Love the rooms, lobby and locations. We have stayed here as a family and I on business many times. I find the location to be very convenient and the staff very friendly. The hotel has been without a restaurant for some time so hopefully the new one will help provide a place for breakfast.

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Helpful?
Thank gknight40
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear gknight40, Thank you so much for sharing your review with us! I'm so glad to hear about your great stay, from the friendly staff to the convenient location for you and your family. Our newest breakfast restaurant, The Villard, recently opened in September 2016 and I would love to welcome you to experience this on your next visit. I...

Toronto, Canada
Reviewed 2 weeks ago

I am a travel agent in Toronto, Ontario Canada. Recently I had a group of 52 people travel to NYC. (Dec 2016) and stayed at the Lotte New York Palace! Am I glad I selected this hotel for my group. From the initial contact to the final invoice the staff at this hotel was amazing!! A big thank you to...

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Helpful?
Thank TRAVELDIVA1963
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear TRAVELDIVA963, Thank you so much for your fantastic review! I'm so ecstatic to hear about the amazing experience at our hotel during this Christmas holiday. We have an outstanding team that is always willing to go above and beyond for our our guests. I certainly hope that you will have the opportunity to visit us in the near future...

London, United Kingdom
Reviewed 2 weeks ago

I found the accounts department extremely helpful when I lost my invoice and asked them to supply me with another copy as it was 3 months old. I was extremely pleased with the service I received. They dealt with the query within a matter of hours.

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Helpful?
Thank annadimurro
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear annadimurro, Thank you for sharing your review with us! I'm glad to hear that we were able to quickly assist you with your invoice requests in a timely manner. I certainly hope to have the opportunity to welcome you back again in the near future! Warmest Regards, Jessica Chan

Reviewed 2 weeks ago via mobile

From the moment we stepped into the Lotte Palace we were greeted by nothing but friendly faces. It was a cold and rainy day in the city when we arrived and we just wanted to warm up. At check in, Ava, offered us a multitude of options to make our arrival more comfortable and we truly appreciated her caring nature....

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Helpful?
Thank Corinne D
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Corrine D, I'm so excited to hear about the caring and personalized service you received from our staff during your stay with us. Our team is exceptionally devoted in providing our guests with a luxurious, welcoming and memorable experience. I will make certain to share your wonderful remarks with our staff. I am excited for your next visit to...

Oklahoma City, Oklahoma
Reviewed 2 weeks ago

My husband and I had always stayed at another hotel while in NYC, and this year it was booked. I did some research and really liked the Lotte New York Palace and was so excited (and nervous) to try somewhere else. We were both pleasantly surprised and happy with this hotel. Everyone was so nice, the hotel rooms were clean,...

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Helpful?
Thank whouseokc
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear whouseokc, Thank you for taking the time to share your review! I'm so happy to hear about your wonderful experience and excellent service you received during your stay. I look forward to having the opportunity to welcome you back in the near future! Warmest Regards, Jessica Chan

Breda,
Reviewed 2 weeks ago

Once again the Lotte Palace ticked all the boxes. Friendly check-in, generous (for NYC) sized room good shower and a fabulous view of Rockafella Tower should you opt for a St Patricks' Cathedral view room. It has a bustling foyer but a couple of different bars and a great coffee shop. It's the history of the building that keeps us...

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Helpful?
Thank AHunton1
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear AHunton1, Thank you for sharing your kind review! I am so delighted to hear about your great stay with us during this holiday season. Our team truly enjoys and embraces the holiday festivities and we want all our guests to experience the same joy. I am so excited to welcome you back in the near future. We look forward...

Reviewed 2 weeks ago via mobile

We went for 5 days as a family and this hotel had the most comfortable of giant beds, clean also, central to all of where we wanted to go, central park 5-10 mins walk away, i would say just go a nice relaxing hotel

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Helpful?
Thank margitheone
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear margitheone, Thank you for your wonderful review! I'm so happy to hear about your great and relaxing stay with us during your visit. I hope to have the opportunity to welcome you back soon! Warmest Regards, Jessica Chan

oxford
Reviewed 2 weeks ago

Our first visit to New York has been an excellent experince helped greatly by the Hotel we stayed in, small issue at check in was quickly dealt with and the room, staff in the restaurant and the Bars were very attentive and supportive. Great Location for everthing New York has to offer Big thanks to Julia from guest services in...

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Helpful?
Thank mininigel
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear mininigel, Thank you for taking the time to share your review! It's so delightful to hear about your great experience during your first trip to New York! I hope it is safe to say that you have found your new home in NYC. I would love to welcome you back in the near future. We look forward to seeing...

Solihull, United Kingdom
Reviewed 2 weeks ago

Location of hotel perfect on Maddison ave, in easy walking distance of the rockfalla centre, the observatory deck (a must see), radio city hall, Central Park, Times Square, etc. Local Europa cafe on Maddison ave two blocks away that serves variety of foods to all tastes if you don't want to eat at hotel, that way you can be up...

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Helpful?
Thank Irfan S
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Irfan S, Thank you for taking the time to share your wonderful review! I am so happy to hear all about your lovely stay with us during Christmas this year! We love getting into the holiday spirit with all the decor and festivities taking place around the vicinity of the hotel and we want our guests to join in...

Shenzhen, China
Reviewed 2 weeks ago

Me and my father came far away from China. We met Clara Law in the lobby area with a smile lovely face. We want to stay here more days and she immediately ask the manager Ryan help us to extend it. She even help us to call the The Waldorf Astoria to cancel our booking for being charge. They were...

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Helpful?
Thank 23cp01
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear 23cp01, Thank you for taking the time to share your review with us! It is so delightful to hear about your great trip to New York, especially travelling from so far away. Our staff, including Clara and Ryan are truly passionate about providing our guests with personalized service and making them feel right at home. I'm so happy that...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 19,851 - ₹ 44,341 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#17 Spa Hotel in New York City
#55 Family Hotel in New York City
#62 Luxury Hotel in New York City
#71 Business Hotel in New York City
#85 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Lotte New York Palace staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Safe for the trip is worthy”
 of 5 bubbles javieraR6522WI, 15 Jan 2017 | Read review
“Generally we prefer the Madison Ave. side for a good view of St. Pats.”
 of 5 bubbles J5304MWmichaels, 15 Jan 2017 | Read review
“Rooms facing West toward St. Patrick's Cathedral are very much worth the extra upgrade fee.”
 of 5 bubbles KelleighRN, 14 Jan 2017 | Read review
“High floor in a corner”
 of 5 bubbles 206aidar, 10 Jan 2017 | Read review
“I would definitely go with a room on a higher floor than the 9th.”
 of 5 bubbles Tshevy, 9 Jan 2017 | Read review
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