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Lotte New York Palace

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2,925 Reviews from our TripAdvisor Community

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Showing 2,486: English reviews
Montauk, New York
Reviewed 2 days ago NEW

Another weekend stay at The Palace with a beautiful and immaculate room with breathtaking views of St. Patrick's Cathedral. This hotel sets the pace for the most wonderful visit, a place to return to that is elegant and welcoming. Check in is always a breeze with professional staff like Caroline, Ava and Sandy. Thank you Ladies. And Brent Howard always...

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Helpful?
1Thank Nancy K
Pebble Beach, California, United States
Reviewed 2 days ago NEW

Booked this stay for my executive, Tom and he had a wonderful 4 night stay. Great amenities and great follow up service from Richard especially. I look forward to the next time business takes us to your hotel. Thank you!

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Thank Everett W
Zurich, Switzerland
Reviewed 4 days ago NEWvia mobile

We had a fantastic stay, it was wonderful to arrive at this beautiful hotel after a nightmare journey of flight delays cancellations & technical dramas. We were so exhausted we couldn't even be bothered to eat out so the lovely concierge ordered us a delicious New York pizza to be delivered. It is perfectly located for 5 th Ave shopping...

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1Thank AmsterdamCookie
Dublin, Ireland
Reviewed 4 days ago NEWvia mobile

My sister and I stayed @ The Lotte during our annual catch up Christmas trip in NYC. The hotel is lovely and the staff superb. We were dissapointed nonetheless that the hotel lobby does not have enough seating thus it was impossible to sit down relax and wait for some friends to drop in so could all go for dinner....

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Thank Nathaly d
Plymouth, United Kingdom
Reviewed 5 days ago NEWvia mobile

An amazing hotel in such a good position within walking distance of Central Park, Radio City, Grand Central Station & 5th Ave. I would highly recommended staying here. Great atmosphere and very helpful staff. Close to great restaurants & coffee shop. Well worth a visit xx

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1Thank allyb12015
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear allyb12015, Thank you for sharing your review with us. I'm so glad to hear about your amazing stay with us during the holiday season. I can't wait for your next visit to NYC. I look forward to welcoming you back in the nearest future! Warmest Regards, Jessica Chan

Dublin, Ireland
Reviewed 5 days ago NEWvia mobile

Lotte palace hotel is situated in a great location beside St Patrick's cathedral . We had a corner room with a great view . The staff were very friendly and helpful . The hotel itself is very elegant and has real charm . Its a really nice place to unwind after a busy day in Manhattan .

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Thank Mir24
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Mir24, Thank you for taking the time to share your review! I am elated that you had an great and enjoyable stay with us, from the friendly and helpful staff to the great view from your corner room. I certainly hope that you will visit us again in the near future. I look forward to welcoming you back soon!...

Dallas, Texas
Reviewed 5 days ago NEW

This is a very good 4 star property, clean and well located. Good service generally. Excellent service in breakfast venue. No Restaurant for dinner service which means leaving the hotel but there are easy options in very close proximity.

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Helpful?
Thank seanmage
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear seanmage, Thank you for sharing your review with us. I'm glad to hear that you had an excellent stay and your enjoyed your breakfast at The Villard. I can't wait to welcome you back on your next visit. We hope to see you soon! Warmest Regards, Jessica Chan

Mexico City, Mexico
Reviewed 1 week ago

We love this place. The people are perfectly trained to help without even asking. The food at the restaurant and room service was fantastic. The services special the Concierge and the waiters and in room dinning. All of them and a tall fellow by the name of Kal was pretty good helper too. Thank you for making our anniversary an...

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1Thank Javier A
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Javier A, Thank you so much for sharing your review. I'm so happy to hear about your great stay, from the fantastic food in The Villard and in-room dining to the special service you experienced from our Concierge and In-Room Dining team. Our team is extremely dedicated in providing our guests with a luxurious and memorable experience, especially Kal....

New York City, New York
Reviewed 1 week ago

Our 4th stay at the Palace. Everything was as usual-exceptional! In particular our old friend Paul checked us in and provided his first class service. It is always great to find familiar faces at the hotel of your choice. Paul goes out of his way to insure that our stay is always terrific.

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1Thank Michael S
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Michael S, Thank you for sharing your review with us! I'm ecstatic that your stay with us was exceptional, especially the first-class service you experienced with our staff and Paul. Paul is always going the extra mile and making our guests feel welcomed. I'll be sure to share your kind sentiments with our staff. I am highly looking forward...

California
Reviewed 1 week ago

The Lotte NY Palace is the best hotel we have ever stayed in -- and we do travel quite a lot and have 5 star hotels nearby in our hometown. We loved our stay following the New Year so much that we have already have re-booked to return for the 4th of July! Carolyn Innocenzi, the hotel's Chef Concierge, has...

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2Thank KelleighRN
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear KelleighRN, Thank you so much for sharing your review with us! I'm so happy to that you had such an enjoyable and lovely stay with us during the New Year. Carolyn and the Concierge team is so exceptionally knowledgeable about the best spots in NYC. They never fail to deliver! Celine is so passionate about service and is always...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 19,439 - ₹ 44,062 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#17 Spa Hotel in New York City
#55 Family Hotel in New York City
#64 Luxury Hotel in New York City
#71 Business Hotel in New York City
#85 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Lotte New York Palace staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Safe for the trip is worthy”
 of 5 bubbles javieraR6522WI, 15 Jan 2017 | Read review
“Generally we prefer the Madison Ave. side for a good view of St. Pats.”
 of 5 bubbles J5304MWmichaels, 15 Jan 2017 | Read review
“Rooms facing West toward St. Patrick's Cathedral are very much worth the extra upgrade fee.”
 of 5 bubbles KelleighRN, 14 Jan 2017 | Read review
“High floor in a corner”
 of 5 bubbles 206aidar, 10 Jan 2017 | Read review
“I would definitely go with a room on a higher floor than the 9th.”
 of 5 bubbles Tshevy, 9 Jan 2017 | Read review
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