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Lotte New York Palace

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2,802 Reviews from our TripAdvisor Community

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Showing 2,385: English reviews
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW via mobile

Stayed thanksgiving weekend -not one problem -staff was great! Great location!! Rooms were very nice! A special thank you to Emma L. - gave us some great places to go to! Would recommend this hotel!!!

Helpful?
Thank bridget w
2 reviews
Reviewed yesterday NEW

My wife and I went to New York to attend a meeting. On the advice of a friend, we made reservations and stayed at the Lotte NY Palace. Our experience was exceptional. The friendliest most professional staff, especially bellmen Brian, Matthew and Gary. They took care of our every need before we even knew we needed it! Beautiful hotel and... More 

Helpful?
Thank Leo C
Edinburgh, United Kingdom
Level Contributor
4 reviews
Reviewed yesterday NEW via mobile

We stayed in the Palace for three nights. We were given a lovely room but the window sill was dirty. It was sticky from adhesive from the bottom of the blackout blind which attracted dirt and hairs. After two visits from housekeeping my wife had to clean it herself. This was coupled with poor room cleaning and missed shoe shine.... More 

Helpful?
Thank Douglas G
London, United Kingdom
Level Contributor
7 reviews
Reviewed 2 days ago NEW via mobile

Hotel is divided in two areas main hotel and Tower section ( pricier and tower section has own concierge and check in as well as own elevators). Rooms are big by New York standards. What I discovered if hotel has one main restaurant only open for breakfast which I experienced and did not enjoy because so dark inside and very... More 

Helpful?
Thank ggnyc11
San Diego, California
1 review
Reviewed 2 days ago NEW

The team at the Lotte NY Palace are excellent...from their reservationists, to their sales and catering and meeting planning teams, right down to their accounting experts. I would definitely recommend the site for both business and leisure travel.

Helpful?
Thank amterra7325
miami,florida
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 days ago NEW

Our stay at this hotel was fabulous. The hotel is perfectly located with entrances on 51st, 50th, and Madison Avenue. The hotel staff is highly professional and very efficient and the hotel itself is beautiful and very traditional with a New York city feel. Room service is available 24 hours a day. They have a very nice bar on the... More 

Helpful?
1 Thank fhalvarez22
Denver, Colorado
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW

Great experience. Great location in mid town. You can walk to all the great shopping and you can see St Patrick's Cathedral right out your hotel window if you get a room with a view room, which is worth the minor added expense. It has a cafe for a quick breakfast and a beautiful restaurant as well, so you have... More 

Helpful?
1 Thank Anne D
Naples, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

Our family gets the corner suite in the Towers. The view is outstanding. This hotel is the perfect mix of the Historic feel with the Modern Towers. The hotel is located in ideal location for our Thanksgiving Holiday events. Radio City, Broadway, Rockefeller and Parade. What separates this hotel from the rest of the hotels is its longtime knowledgeable staff.... More 

Helpful?
2 Thank mklono
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

Ok, so this is a nice hotel I picked up on Hotel Tonight. Wasn't cheap but reasonable for NYC ($275-350). It was, I think, "Chuck's hotel' for those whose who have seen Gossip Girl!! Yet, in reality, it was more Asian tourists than upper East side hipster clientele. Didn't use many of the facilities. Used the gym, which was ok... More 

Helpful?
1 Thank Adam T
Newtown, Pennsylvania
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 days ago NEW via mobile

We had been looking forward to staying here because we had walked through the hotel previously and the common areas were beautiful. We really were expecting the room to be more luxurious-it was more on the level of a chain hotel. We have stayed in many other hotels in NYC where the rooms were much nicer for a comparable price.... More 

Helpful?
Thank Joanne S

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 16,004 - ₹ 51,091 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#22 Spa Hotel in New York City
#55 Family Hotel in New York City
#71 Business Hotel in New York City
#74 Luxury Hotel in New York City
#85 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Lotte New York Palace staff and other travellers.
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Questions? Get answers from Lotte New York Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view of St. Patrick's Cathedral”
 of 5 bubbles W979RNleoc, 2 Dec 2016 | Read review
“Check out the Towers. Excellent views from all rooms.”
 of 5 bubbles amterra7325, 1 Dec 2016 | Read review
“St. Patrick Cathedral View”
 of 5 bubbles fhalvarez22, 1 Dec 2016 | Read review
“Try to get a Cathedral view room...”
  • Cathedral View Room
  • Cathedral View Room
  • Cathedral View Room
 of 5 bubbles Twobucks, 26 Nov 2016 | Read review
“Room with view over Cathedral a must”
 of 5 bubbles magintoronto, 24 Nov 2016 | Read review
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