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Lotte New York Palace

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2,977 Reviews from our TripAdvisor Community

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Showing 2,535: English reviews
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Reviewed yesterday NEWvia mobile

We stayed at the Lotte NY Palace this past weekend and we were so impressed with the Hotel, food but most especially the staff. Everyone was so helpful and friendly. The concierge Kal Niam made our stay. He made sure we had everything we needed ready, he was so helpful with our questions about NY. Kal is a true asset...

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Helpful?
Thank Kevin M
Cheshire, United Kingdom
Reviewed yesterday NEW

My family and I visited this hotel for nights after Christmas and for New Year. A grand hotel in a great position in NY for sightseeing. We paid a lot of money, of course it was NY and probably the busiest time of the year but I would have expected much better service and treatment. Apart from Concierge who were...

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Thank CheshireFamily4
Nyon, Switzerland
Reviewed 3 days ago NEW

We spent 5 nights in a Premier bedroom on the 33rd floor overlooking St Patrick's cathedral. Stunning views, soundproof bedroom, very comfortable bedding and bathroom. Very professional staff, concierge and receptionists. You'll found all types of restaurants nearby and there is coffee shop " Pomme Palais" next to the lobby, a delicious bakery, closing a little bit too early for...

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Thank Delnyon
Norwich
Reviewed 3 days ago NEW

Just returned from trip to New York with my retired mum, sister and my two nieces. The hotel was the best I have stayed in being my 12th visit from the UK. It was the first visit for my nieces so was such a central location to access all the areas. We stayed in two premium sky view rooms on...

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Thank KessaAG
Miami, Florida
Reviewed 3 days ago NEWvia mobile

The hotel has the ideal location in midtown near Rockefeller Center, St Patrick's Cathedral and other tourist attractions. The rooms are spacious. They need to update the bathrooms and provide free wifi.

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Thank Fabian P
Manchester, United Kingdom
Reviewed 3 days ago NEW

Spent a week here, good central position, nice hotel, clean etc. Not sure when the refurb mentioned on the website was completed but shower could be better. "Over the bath" never that good. Had breakfast ( bacon eggs etc) on one day but it was bit uninspiring and very expensive for what you get. $12 for a bottle of water...

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Thank Hilary17
Annapolis, Maryland
Reviewed 4 days ago NEW

Close proximity to Times Square, American girl store, st. Pats. Larger rooms. Beautiful interior. Parking was a little over the top at $95 a day. Bathrooms are large. Concierge seemed very knowledgeable and genuinely wanted to help. Was a little nervous about all of the limo cabs hanging out out front and talking without helping customers though.

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Thank Tbirdie3
Lexington, Massachusetts
Reviewed 4 days ago NEW

I invited my three children to meet for a long weekend in NYC. My brother and his wife had recommended "the Palace" since they had gotten to know it during an annual business trip. They travel constantly and stay at 5-star hotels regularly, so I knew I could trust their recommendation. And this hotel did not dissapoint. I was thrilled...

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Thank Elizabeth C
West Chester, Pennsylvania
Reviewed 4 days ago NEW

Our room was sparkling clean and all staff were professional and courteous. We had a beautiful view of St. Patrick's Cathedral and downtown. The room was large and wonderfully quiet. Breakfast the next day was enjoyed in the restaurant at a very comfortable pace. The chef did an amazing job of creating spectacular out of ordinary - wow! I would...

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Thank maggie927409
Reviewed 6 days ago NEWvia mobile

Myself and my son visited New York for our birthdays (myself 50th my son 13th bday).With it being a very special holiday we saved up for a long time so we could stay somewhere top class,also somewhere safe for a mum and son,and we certainly picked the right hotel..beautiful room,view of cathedral,really quiet room,great beds,no waiting long for lifts,desk and...

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1Thank Fizzykay
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Fizzykay, Thank you so much for taking the time to share your review. I'm so glad to hear about your wonderful and memorable family trip to NYC during your stay with us! We love celebrating special occasions, especially birthdays, and it brings us great joy that your son had a great birthday spent with us. I can't wait to...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 17,831 - ₹ 46,052 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#17 Spa Hotel in New York City
#55 Family Hotel in New York City
#63 Luxury Hotel in New York City
#71 Business Hotel in New York City
#85 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Lotte New York Palace staff and other travellers.
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Questions? Get answers from Lotte New York Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book at least a premium skyline view room to get the best view of the Cathedral and city”
 of 5 bubbles KessaAG, 21 Feb 2017 | Read review
“Stay 20 and below for great view of St. Pats”
 of 5 bubbles Tbirdie3, 20 Feb 2017 | Read review
“We loved the direct view of St Patrick's Cathedral”
 of 5 bubbles Y2243KLelizabethc, 20 Feb 2017 | Read review
“rooms are all nice with and big”
 of 5 bubbles Lorenzoespa, 16 Feb 2017 | Read review
“Try and get a corner room on a high floor!”
 of 5 bubbles pmf10007, 13 Feb 2017 | Read review
5 of 5