Had a great stay, staff service is excellent! Delicious breakfast served, recommend. Beautiful water front view from our rooms. Martin and Jaquana were very helpful to my family and I. Will definitely stay here next time.
I hadn't been to New York in 22 months (which is really long for me). I decided to stay away from Midtown so picked this hotel in the financial district. The personnel was really nice and helpful. I had few needs and did not require the room clean but they provided me with anything I requested. They were also very helpful with the subway system. Because of Hurricane Henri my flight was cancelled and they were very accommodating with giving me an extra night in the same room. I really enjoyed my stay
I can highly recommend this hotel. It is very close to a couple of subway stations. The rooms are all a good size, are very clean and have good sound insulation. I didn't have any meals so I can't comment on that. The staff are very helpful and really to accommodate any requests. Special thanks to An, Alex, Martin and Emanuel.
Great staff. Very friendly and helpful with NY information. Modern, clean and well set up. Good sized rooms. Location is good, close to China Town and some cool pubs and restaurants. Compared to other NY good value hotels this is a great choice.
The staff in this hotel made you feel really welcome. They are friendly, helpful, and accommodating. The location is great, with a subway station just a few minutes away. The hotel is clean and the bed is comfy. The price was reasonable for this time of year. We had positive experience while staying 6 nights. The only negative thing I have to say is the pancakes I ordered to go one day. It was pretty burnt so it was chewy to eat. I didn’t bother complaining since we were all the way up on the 24th floor. I lived in NYC and I’ve come back many times, staying at different hotels and AirBnBs. I would definitely stay here again.
We recently stayed at The Hilton Garden Inn in Downtown Manhattan. This hotel is conveniently located within walking distance to many of the NYC attractions. Easily accessible by train, bus and ferry. Upon arrival the lobby and check in area were nice clean with many seating areas overlooking the river and terminal. Staff was friendly and eager to help. They even helped my friend with the wifi on her phone. Staff spoke Spanish which is a plus to many of the Spanish speaking tourist who visit the area. Check was easy and fast. In the rooms the beds and pillows were very comfortable and clean. We had dinner and drinks at the Garden Grille and bar. Staff was welcoming and accommodating. Service was fast. We enjoyed the Ana I got drinks especially the coconut mojito and sangria. We found great places to eat nearby. We felt very safe walking everywhere. Overall we had a great experience and enjoyed this hotel very much. I highly recommend this hotel. …
Superb location with several subway lines within a 5 minute walk, along with the Staten Island Ferry terminal and ferries to Brooklyn and Queens. Staff were very friendly and helpful and the hotel was super clean. The temperature of the shower was quite temperamental and went hot/cold fairly frequently which was a bit of a pain.
Chef Shawn did a great job feeding our group at breakfast. We were there a very short time, but the restaurant was very cordial and accommodating. The beds and pillows were the best I have ever encountered in any hotel.
Awesome hotel- especially for business travel. The rooms were super clean, well appointed, great amenities - everything you need and want plus more space then you typically get in a NYC hotel. Great breakfast options, and a super comfortable bed. But most importantly, and best of all - was the staff. From the front desk, and bell man, to the entire house keeping staff. Everyone was warm and helpful and went above and beyond to care of me and my team. Antonio Martinez from the Housekeeping team, was incredible. I accidentally left a blouse and dress in the closet, and all it took was a quick phone call and he located it, and sent it back to me in California within a day. Amazing! Thank you Antonio and Hilton team!
I stayed in this hotel on my first visit ever to the US. After researching numerous options I decided to choose this hotel taking into consideration the location as I prefer a quiet neighbourhood away from the nuisance of tourist areas such as Times Square, etc. I really enjoyed my stay in this hotel, it's very nice, cozy and my room was impeccably clean and very comfortable. The location is really amazing if you are looking for a good night sleep. The hotel is walking distance to numerous subway stations from where you can go anywhere in NYC without any hassle. For our convenience, the hotel has a self-serve laundry room with a minimal fee. The complimentary tea and coffee bar in the lobby is really appreciated. Last but not least, I'd personally like to compliment Ms. Tyra in the front desk for her professionalism and quality service. She really took good care of me. She even upgraded me to a nice water view room! And thanks to Mr. Michael too for his assistance. I highly recommend this hotel. Thank you for taking time reading my review! Regards, Adel Al Kooheji Kingdom of Bahrain…