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Hilton Garden Inn New York/West 35th Street

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Hilton Garden Inn New York\/West 35th Street
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4,888 Reviews from our TripAdvisor Community

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Showing 4,168: English reviews
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Washington, Michigan
Reviewed 3 days ago NEWvia mobile

I stayed here this week for a 5 night stay for work. I work in the garment district so it was perfectly located. I usually stay in time square or up at a boutique hotel on 44th, but I wanted to find somewhere consistent for my upcoming travels and am happy to say that this was a win. Trip is...

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Helpful?
Thank Kristen W
Felix O, Public Relations Manager at Hilton Garden Inn New York/West 35th Street, responded to this review

Thanks for the 4-star rating and review, Kristen! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see! We're delighted our team took such great care of you and made you feel so welcome....

Philadelphia, PA
HOTEL’S FAVOURITE REVIEW
Reviewed 29 January 2017

I have to go to NYC every other month and have been trying a different hotel in Midtown every time. The Hilton Garden Inn on West 35th has now moved to the top of my list. It's a 10-minute walk from Penn Station and Times Square, and right down the street from Macy's. I had a room with a king-sized...

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Helpful?
2Thank K8TF
About Hotel's Favourite Review
Felix O, Public Relations Manager at Hilton Garden Inn New York/West 35th Street, responded to this review

Dear Guest, Thanks for the great review! We're delighted you had such a wonderful experience with us! It's fantastic you enjoyed our comfortable rooms and prime location so much. We aim to please and your praise lets us know we're doing our job! We're happy our team made you feel so welcome and took such great care of you! We...

Albany, New York
Reviewed 3 days ago NEW

Overall this is a great hotel, but if you are coming to NYC to shop, have an event at Madison Square Garden or are arriving by train this is an excellent hotel. The hotel is very busy with many people coming and going out of a small lobby. We were greeted each time we arrived and left the hotel. We...

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Helpful?
Thank TPXB
Felix O, Public Relations Manager at Hilton Garden Inn New York/West 35th Street, responded to this review

Dear Guest, Thank you for the lovely review! We're thrilled you had such a wonderful experience with us! It's outstanding our team took such great care of you and made you feel so welcome during your time in our hotel. We're happy you appreciated our prime location and proximity to so many of the city's great features as well as...

Ontario, Canada
Reviewed 5 days ago NEW

We booked a room directly with the hotel chain (I am a Hilton member), and requested a room (reservation made by phone) for 5 people which included daughters. Upon arrival we found that this hotel at the most only has 2 beds. A total mixup. It was too late to go elsewhere so it was very inconvenient. Later, both the...

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Helpful?
Thank CanuckW0rldTraveller
Felix O, Public Relations Manager at Hilton Garden Inn New York/West 35th Street, responded to this review

Dear Guest, We appreciate your feedback. We're disappointed you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We regret the confusion with your rooms. We hold ourselves to a higher standard and your experience is not on par with the level of service we're accustomed to sharing with our...

Fort Worth, Texas
Reviewed 6 days ago NEWvia mobile

We stayed at the Hilton Garden Inn for price and convince and it did not disappoint. The front desk staff was very attentive and friendly. Service throughput the staff was great as well. The hotel was in a great location for a walk or subway ride to Battery Park or Central Park and all spots in between.

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Helpful?
1Thank Jonathan R
Felix O, Public Relations Manager at Hilton Garden Inn New York/West 35th Street, responded to this review

Thank you for the excellent rating! It's fantastic to hear you enjoyed your stay with us and our terrific location! We're delighted to hear you loved your first trip to NYC! It's pleasing to know we could accommodate you during your stay and that we left you with a wonderful impression. We look forward to hosting you again soon! Thank...

Clayton, Missouri
Reviewed 1 week ago via mobile

The good part of Hilton garden is the consistency. Clean and updated. The rooms are small but with everything you need. There is a restaurant and bar on property. Subway stop at the if the black as well as Macy's Herald Square. Great central location.

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Helpful?
Thank MLB7629
Felix O, Public Relations Manager at Hilton Garden Inn New York/West 35th Street, responded to this review

Thanks for the 4/5 review! We're thrilled to hear that you had a great stay with us! We strive to offer our guests quality service and comfort, so your praise lets us know we're doing our job! We'd love to see you again soon to share an even more positive experience with you. Have a fantastic day!

San Diego, California
Reviewed 1 week ago

Folks claim New Yorkers are rude -- not so at this Hilton Hotel!! The front desk staff and concierge are extremely helpful and friendly!! The room is very clean and offers excellent amenities! This made for a very pleasant visit!!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank H1617LQjoycem
Felix O, Public Relations Manager at Hilton Garden Inn New York/West 35th Street, responded to this review

Thanks for the perfect review! We're delighted to hear that you had such an outstanding stay with us! It's wonderful that our team provided you with helpful and friendly service - that's what we like to hear! We're also very pleased that you loved your room and the amenities provided. We can't wait for your next stay with us for...

Albany, United States
Reviewed 1 week ago

HH members don't look to be recognized when checking in or a smile from someone helping. Beware of parking cost as if you have a small SUV they will hit you with a higher price and you need to park the car. Disappointing and not what I expect from Hilton or have experience in the past.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank petersB1904VO
Felix O, Public Relations Manager at Hilton Garden Inn New York/West 35th Street, responded to this review

We appreciate the feedback, Peter. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving...

Newtown, Connecticut
Reviewed 1 week ago

You can't beat a Hilton property for value and service. We stayed here on a Saturday. The staff was consistently friendly and helpful. Our rooms were roomie (which can't be said in every NYC hotel) with a king sized bed. The bathroom was spacious as well. It was in a great central location. We had the breakfast in the morning,...

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Helpful?
Thank kamcalli1
Felix O, Public Relations Manager at Hilton Garden Inn New York/West 35th Street, responded to this review

Thanks for the perfect review! We're delighted to hear that you had an amazing stay with us! It's wonderful that our team provided you with friendly and helpful service! We're also very pleased that you loved the size of your room! We can't wait to see you again soon for another excellent experience! Thanks for sharing and have a lovely...

Reviewed 1 week ago via mobile

The concierge at this hotel, Sho, was excellent. He was able to print tickets for any show or tour. We very much appreciate the help. The hotel was clean and well kept. Breakfast was a little bit on the expensive side.

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Helpful?
Thank Michael H
Felix O, Public Relations Manager at Hilton Garden Inn New York/West 35th Street, responded to this review

Thanks for the 5/5 review, Michael! We're delighted to hear that you had such an incredible stay with us! It's wonderful that Sho provided you with helpful service and printed tickets for you - that's what we like to hear! We'd love to have you back again soon for another fantastic experience! Thanks for sharing and have an amazing day!

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Ideal Midtown location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn New York/West 35th Street was built in 2009 and is perfectly located in Midtown Manhattan just steps from some of New York's best attractions including the Empire State Building, world-famous Macy's at Herald Square, Times Square, Broadway theaters, Fifth Avenue shopping and Madison Square Garden/Penn Station. Located on West 35th Street between 5th and 6th Avenues, this ultra-modern hotel is close to many restaurants, lively nightlife, sightseeing and New York City’s best shopping. The hotel is walking distance to all major subway lines and is convenient to Jacob Javits Convention Center, Port Authority Bus Terminal, Grand Central Terminal and all (3) area airports.The hotel features 298 newly built, contemporary guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include The Great American Grill (located in the hotel lobby and open daily for breakfast), lobby lounge with flat-screen television, evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. ... more   less 

Additional Information about Hilton Garden Inn New York/West 35th Street

Address: 63 West 35th Street, New York City, NY 10001-2202
Region: United States > New York > New York City > Midtown
Price Range: ₹ 14,269 - ₹ 27,752 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn New York/West 35th Street 3*
Number of rooms: 298
Reservation Options:
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Also Known As:
Hilton Garden Inn New York West 35th Hotel New York City
Hotel Style:
#36 Family Hotel in New York City
#37 Business Hotel in New York City
#71 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn New York/West 35th Street staff and other travellers.
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Questions? Get answers from Hilton Garden Inn New York/West 35th Street staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For this hotel, book directly with the hotel in NY by phone.”
 of 5 bubbles CanuckW0rldTraveller, 21 Mar 2017 | Read review
“High floor front facing is best”
 of 5 bubbles wizardj007, 9 Mar 2017 | Read review
“We had a beautiful view of the Empire State Building from room 1907.”
 of 5 bubbles Travelpages33, 1 Mar 2017 | Read review
“If there's only one or two in the room ask for a view otherwise there are some larger rooms for families without the views, but great size.”
 of 5 bubbles , 23 Feb 2017 | Read review
“King suite---has microwave and frig. View of empire state building is awesome!”
 of 5 bubbles cyndiframe, 19 Feb 2017 | Read review
5 of 5