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Doubletree Hotel Chelsea - New York City

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Doubletree Hotel Chelsea - New York City
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1,840 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Chelsea - New York City
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Showing 1,645: English reviews
Reviewed 1 August 2015 via mobile

I know NYC rooms are normally small, but these rooms are tiny. Also, my room was extremely noisy. There were construction sounds all night long. The worst part of my stay - as soon as I checked into my room, I discovered a dildo that was left behind from the previous occupant. Gross! The manager had it removed and comped...

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Helpful?
Thank mckleron
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Dear mckleron, We’re very sorry for the noise issue you encountered during your stay at our hotel. Your comfort and safety is our number one concern, and we appreciate that you brought this to our attention. Your review helps us correct similar issues in the future. As well, we’re sorry you encountered housekeeping problems. Unclean rooms are not typical at...

PUNXSUTAWNEY, United States
Reviewed 31 July 2015

We planned a girls trip for my daughter who just graduated high school-we arrived very early 7:00 am and were able to freshen up and store our luggage there at no charge and then the next day do the same until we left-we also got a room with view of empire state building for a small upcharge-would definately stay there...

Review collected in partnership with DoubleTree by Hilton
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1Thank Leslie C
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Leslie C, congratulations to you and your daughter on her graduation, and thank you so much for your 5 star review. We appreciate that you chose DoubleTree by Hilton NYC Chelsea for this very special stay, and we are so happy we could help you with an early arrival to enjoy more of the city. We can't wait to see...

Reviewed 27 July 2015 via mobile

Doubletree hotel was a great hotel for the price....I arrived at the hotel earlier then expected . I was just looking to valet park my car and start my daily task...Upon getting out the car I was greeted by the door man who was very helpful throughout my stay... The front desk staff was very professional and courtesy. They checked...

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Helpful?
Thank Kynan B
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Kynan B, thank you so much for your 5 star review of our hotel and thank you for choosing to stay at DoubleTree by Hilton NYC Chelsea for your visit to the Big Apple. We are so happy we could accommodate you after such a long drive, and we are very glad to know we will be seeing you again!

Limerick, Ireland
Reviewed 26 July 2015 via mobile

Stayed in this hotel for 4 nights with 3 teenagers. Excellent location near sights, shops, restaurants and subway. Very helpful staff and bedrooms very clean with comfortable beds. Only downside is ongoing issue with lifts. We requested and got rooms on lower floor so stairs could be used if needed. Had to use them couple of times as long queues...

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Helpful?
Thank limlady2010
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Thank you for your 4 star review, limlady2010, and your patience while we sorted the issues with our elevators and a new maintenance company. We appreciate your favorable comments regarding our helpful staff who are looking forward to your return!

Brisbane, Australia
Reviewed 25 July 2015

The hotel was in walking distance of everything I wanted to see and found it safe to walk around at night. Staff were great answered all my questions and check in was quick and easy. My only problem was that people were yelling and talking at all hours of the morning so I found it hard to sleep (and that's...

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Helpful?
Thank Sarah_traveller_89
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Sarah_traveller_89, please accept our thanks for your four star review of DoubleTree by Hilton NYC Chelsea. Our staff is stoked to know that you found the hotel to be ace, and enjoyed the fast and friendly service, and our central location! We hope to be able to say "G'day mate!" to you in the near future!

Mumbai, India
Reviewed 24 July 2015

I am a returning tourist to New York so this location in between midtown and downtown was perfect for my needs - it is close to everything. Room space was tight for two, but comfortable beds. No complimentary water. Good service from bell hop and concierge. The street (in between avenues) was a bit dodgy at night, so be sure...

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Helpful?
Thank aleeshalove
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

aleeshalove, thank you for choosing DoubleTree by Hilton New York City Chelsea to stay at for your return to New York City! We are very happy you found the location to be so convenient, the beds comfortable, and that you enjoyed the service provided by our Bell and Concierge Staffs. We hope to see you again on your next visit!

Savannah, United States
Reviewed 21 July 2015

I highly recommend this hotel. The customer service is above superior. Everyone I encountered at this hotel went above and beyond to help make my stay fantastic. This hotel is a great value because the customer service makes you feel like you are at a more expensive hotel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Stephanie O
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Thank you so much, Stephanie O, for you 5 star review, and for choosing to stay at DoubleTree by Hilton NYC Chelsea. It means a lot to us that we could provide such a good experience for you that you recommend our hotel, and we would love to welcome you back soon!

Plymouth, United States
Reviewed 21 July 2015

I selected a room with a view of the Empire State Building. When I arrived at check in, I was told that the previous guests purposely left their luggage their and never arrived back, therefore, the room I paid extra for was not a available! Room was dirty, used coffee cup spilled in draw with used straw. Lines on beds...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Kimberly G
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Thank you for your feedback about your problem at check in. We’ve worked with our Front Desk to train in helping to make sure this doesn't happen again, but we’re very sorry that it wasn't resolved sooner. Thanks again for your review and your kind words regarding our staff. We hope you will consider staying with us the next time...

Washington DC, District of Columbia
Reviewed 19 July 2015

This was a great hotel in the perfect location for NY. Clean, affordable, very nice staff. The room was small (it's NY after all), but clean and quiet. We got breakfast and WIFI included in the rate and the breakfast was good and we loved Kim and Aracelita (the wait staff!). We walked to most sights from the hotel and...

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Helpful?
Thank Parisa63
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Parisa63, thank you so much for staying at DoubleTree by Hilton NYC Chelsea, and we are so glad that you enjoyed our friendly staff (especially Aracelis, and Kim) and that you were able to explore so much of New York City by foot from our convenient location! I hope to be able to greet you on your next visit!

Nairobi, Kenya
Reviewed 18 July 2015 via mobile

27 fl and walking up and down with suitcases SUCKS! Two elevators. One was completely broken while another one not reliable, sometimes the door wouldn't open. Other times, it refused to go to the floor you wanted to go. It's a matter of time before they find dead bodies in one of the elevators. 5 stars for the staffs who...

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Helpful?
Thank Sam W
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Sam W, our apologies for the problems with the elevators during your stay. We have worked with the company that services the elevators, and we believe the issue has been resolved. We are also working with them to keep essential spare parts on property so that it won't take as long to repair should something happen in the future. We...

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Staying in Chelsea

Neighbourhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Relax in the comfort of our beautiful DoubleTree by Hilton Hotel in Chelsea. Choose from a variety of room types including Empire State Building views. Our hotel is located in the heart of New York City but right outside the hustle and bustle of the noisy city streets. ... more   less 

Additional Information about Doubletree Hotel Chelsea - New York City

Address: 128 West 29th Street, New York City, NY 10001-5301
Region: United States > New York > New York City > Chelsea
Price Range: ₹ 10,081 - ₹ 25,405 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Chelsea - New York City 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Doubletree New York City
Hotel Style:
#196 Luxury Hotel in New York City
#198 Family Hotel in New York City
#217 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Chelsea - New York City staff and other travellers.
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Questions? Get answers from Doubletree Hotel Chelsea - New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Street facing rooms have more light and we were on the 18th floor of 27 and had a great view of the Empire State”
 of 5 bubbles ecalder, 19 Feb 2017 | Read review
“Get a room high up so you can see the empire statebuilding from your window!”
 of 5 bubbles 202teresar, 9 Feb 2017 | Read review
“You can see a view of the Empire State Building from some rooms”
 of 5 bubbles stacydavis2016, 8 Feb 2017 | Read review
“Go high for noise.”
  • No room to place anything, tiny shelf above toilet where things can fall in.
 of 5 bubbles Britcrit, 2 Feb 2017 | Read review
“Unless you're alone, don't book the room with 2 dbl beds; too small”
 of 5 bubbles , 16 Jan 2017 | Read review
5 of 5