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Doubletree By Hilton - Times Square South

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1,711 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree By Hilton - Times Square South
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Showing 1,477: English reviews
Cncinnati
Reviewed 30 July 2016

As a diamond member, I would have expected better treatment at this hotel. The hotel is located on 36th street between the 8th and 9th avenue and is a short walk from the train station. Check in was uneventful, but the front desk person looked a trifle sullen, forgot to give us our warm cookies; I would have thought that...

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Helpful?
1Thank Jhulelal
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Good Evening Jhulelal, I would like to thank you for your detailed review of our hotel. I am saddened to know that it was not to the level of service that you are accustomed to. We are aware of the challenges our hotel faces and we are working diligently to make those negatives, positives. My Hope is that when in...

Reviewed 29 July 2016 via mobile

I liked the time square settings and the hotel it was modern and nice but the customer service plus the cleaning was terrible.......I was planing to stay a whole weekend but I only stayed 2 nites couldn't take it no more.....so my experience was bad......

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Thank Loida V
Calvin P, On behalf of the hotel staff at Doubletree By Hilton - Times Square South, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Greentown, United States
Reviewed 28 July 2016

Short walk to subway and minutes from Times Square in a quiet location. Rooms are comfortable if not a bit small compared to hotel rooms in the Midwest. Staff was extremely friendly and eager to help. Would definitely stay again...

Review collected in partnership with DoubleTree by Hilton
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Thank Keith L
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Good Afternoon Keith L, I am pleased to know that you had a great experience within our hotel. We try to make each guest feel like this is their home. Just know that if you should ever come back to the city, please know that you are always welcomed here!!!

Austin, Texas, United States
Reviewed 28 July 2016

This hotel is clean and comfortable, and the staff is exceptionally friendly and helpful. The room was lovely, and the bed was super comfortable. Nice little bar and restaurant with good selections on the menu.

Review collected in partnership with DoubleTree by Hilton
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Thank Chris W
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Good afternoon Chris W, Thanks for the 5/5 but I am sure the correct hotel would appreciate it more. We are in Midtown Manhattan, not by the airport. Best of luck and thanks for the review.

Auckland
Reviewed 27 July 2016 via mobile

We stayed here on a recommendation from family. Based on central location. We haven't checked out yet but to date we are pretty happy. We needed to request the room be cleaned as it was a bit dubious when we first went in. But since then it has been very clean Situated right in Time Square it is a great...

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Thank Margaret P
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Margaret P Thanks so much, Thanks so much for your awesome review. i am pleased to know that you had an enjoyable stay with us. We are in the process of updating and changing a few things within the hotel. I hope that you will be able to come back and see the new improvements we are making. Thanks again...

Reviewed 27 July 2016

Thomas and staff provided a very personal touch to our stay. Rooms are small as expected but beds are great! Good location and noise factor not a problem. Only thing could be improved is food and we ate out most of the time anyway.

Review collected in partnership with DoubleTree by Hilton
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Thank T275MIsusanh
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Greetings T275MIsusanh, Thanks so much for staying with us and thanks for the kinds words in your review. Our goal is always to provide the best service possible. I have informed Thomas of your kind remarks and he is greatly appreciative. Please know that this is home whenever you are in the city.

Naples, United States
Reviewed 27 July 2016

The hotel was clean, albeit very tired looking. The room was adequate with a real comfy bed, but the bathroom didn't provide for a space to put your toothbrush - no kidding. Now get this: we were checked into a room that was actually occupied! How is this possible? No safeguards in the computer system to prevent such a fiasco?...

Review collected in partnership with DoubleTree by Hilton
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Thank Robert H B
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Robert H B, For this I do apologize. I am so sorry to hear about the trying time you had with us while you were here. The things you described are not a reflection of Hilton nor DoubleTree. We do our best to make sure that each guest has a positive experience and in this time it seems we have...

Los Angeles, California
Reviewed 26 July 2016

I get it, its NY. I am in the city every year for a trade show in June. I choose this hotel because it is so close to the Javits Center. However, I will not stay there again. The king room I booked was not available when I checked in, but there was a room with 2 doubles. Ok, I'm...

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Thank Kathy G
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Greetings Kathy G, I am so sorry to hear of the misfortune you have experienced within our hotel. Our goal is to make sure that each guest leaves with positive memories from our hotel and it seems that we fell short this time and for that I do apologize. I can say that there are new improvements that we are...

Miramar FL, United States
Reviewed 26 July 2016

Staying for a week in DoubleTree by Hilton in TimeSquare was a very pleasant experience, staff was very friendly and helpful always smiling and asking us if we need anything. We had breakfast at the hotel which was very good lot of different things to choose from , fruits and hot cereal, eggs homefries yogurts etc...very good coffee which is...

Review collected in partnership with DoubleTree by Hilton
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Thank Judy R
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Thanks Judy R for the honest review. I am pleased to know that you had a positive experience within our hotel. We strive to make sure that each guest has a memorable time. Just know that if you are ever in the city, please consider us your home away from home. Thank you again and have an AWESOME day!

Reviewed 26 July 2016 via mobile

Wow what a hotel and service. We had fabulous service. We had to switch hotel in the middle of a hot summer day. We also had two kids birthdays and they suprise them w gifts. They could not do more for us. Thank u to Thomas n his night crew for everything

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Thank mamaof05
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

"Who'se Cookies are Better? DT -VS- GS" Ladies it was our honor to host you while you were in the city. I know that you are the Cookie Queens but Welcome to the Kingdom of the Cookie Kings. Just know that you ladies are ALWAYS welcome in our Kingdom. Our Castle is your Castle!!!! Long live the Queens!!!

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Doubletree By Hilton - Times Square South

Address: 341 West 36th Street, New York City, NY 10018-6401
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: ₹ 12,829 - ₹ 26,967 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree By Hilton - Times Square South 4*
Number of rooms: 224
Reservation Options:
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Also Known As:
Wyndham New York City
Wyndham Garden Hotel
Hotel Style:
#197 Family Hotel in New York City
#198 Luxury Hotel in New York City
#224 Business Hotel in New York City
#228 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree By Hilton - Times Square South staff and other travellers.
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Questions? Get answers from Doubletree By Hilton - Times Square South staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at a different hotel”
 of 5 bubbles Pechster71, 21 Mar 2017 | Read review
“Avoid this hotel altogether. There are other DoubleTrees in NYC”
 of 5 bubbles yossih404, 17 Mar 2017 | Read review
“The only thing (which is something common in NY) is that they don't include breakfast with the room.”
 of 5 bubbles 382maxiv, 17 Mar 2017 | Read review
“Hilton Honors floor facing 36th street”
 of 5 bubbles JCP240, 26 Feb 2017 | Read review
“Ask for a view of times Square! Windows also open.”
 of 5 bubbles Lovetotravel4204, 15 Feb 2017 | Read review
5 of 5