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The Maxwell New York City

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Traveller (1007)
Room & Suite (591)
Dining (35)
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Overview
  • Excellent29%
  • Very good33%
  • Average20%
  • Poor10%
  • Terrible8%
Travellers talk about
“bliss products”(162 reviews)
“bliss spa”(151 reviews)
“whiskey blue”(57 reviews)
AMENITIES
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from The Maxwell New York City
Special Offer: Complimentary Upgrade
Hotel deals
Offers from The Maxwell New York City
Special Offer: Complimentary Upgrade
Hotel deals
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Reviews (4,744)
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All reviewsbliss productsbliss spawhiskey bluew insidermega roomnew yorklexington avecozy roomrooms are smallwaldorf astorialobby bartimes squarecentral parkrockefeller centerfew blockssubway stationnyc
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2,121 - 2,125 of 4,252 reviews
Reviewed 15 August 2013 via mobile

Great location, friendly staff but can be dishonest. They tried sticking me with parking twice for the same day. I paid the tab on my credit card $65.00/day! (It's NY so I guess it's alright), then at check out they added that same day and...More

1  Thank Superfinicky
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 20 August 2013

Thank you for your feedback. Please accept my sincere apologies for the miscommunication regarding your Wheels charge, and any unfriendliness that was encountered. I can assure you that this behavior is not typical of W, and please do not hesitate to share further feedback by...More

Reviewed 14 August 2013

My husband and I stayed at this hotel over new year of 2012. It's in a perfect location, opposite the Waldorf Astoria, and walking distance to all the main attractions - 5th Ave, Times Square, Radio City Music Hall, etc. The rooms are small but...More

1  Thank Kelly E
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 20 August 2013

Thank you for your post! It is a pleasure to see that you enjoyed your W experience, and had an opportunity to take advantage of our Acura Service, as well as the Oasis Living Room Bar. I have already shared your message with the rest...More

Reviewed 14 August 2013

My husband and I stayed at the W Hotel New York for the second time within the year for his birthday celebration in early August and just loved it. As usual, the hotel lobby and bar was alive and fun to relax/have a cocktail in...More

1  Thank CodyNDansTrips
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 20 August 2013

Thank you so much for sharing on Trip Advisor, and for choosing W New York to celebrate your husband’s birthday! I have shared your kind words with David and the rest of the team, and can’t wait to welcome you back in September. Please reach...More

Reviewed 13 August 2013

Stayed at the "W" for a long weekend and was very pleased with the hotel, staff and room. As someone who lived in the city for seven years and is back as a visitor, maybe I have more realistic expectations for room size and noise...More

Thank LillyAtlanta
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 20 August 2013

Thank you for your review. I am thrilled that you enjoyed the size and W comfort of your guestroom. Please accept my apologies for any disappointment in the noise level and prices at our Oasis Living Room Bar, and I will certainly share this feedback...More

Reviewed 13 August 2013

The W New York is in an excellent location and it suited my business travel needs. The lobby is modern and inviting. The rooms were nice and the bed was comfortable. I arrived around 1pm and was able to check-in early, which is always a...More

Thank MikeTK421
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 20 August 2013

Thank you for your great feedback! It’s always great to see when our guests enjoy our convenient location, and I am glad that we were able to honor your request for an early check-in. I have already shared these comments with the rest of my...More

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Most Booked Properties in New York City
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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Details
Price range
US$ 205 - US$ 602 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#207 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 205 - US$ 602 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#207 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1007)
Room & Suite (591)
Dining (35)
Amenities (14)
Business Centre & Event Rooms (6)
Family and Play Areas (3)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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123Aeb
15 May 2018|
AnswerShow all 2 answers
Response from spooky08 | Reviewed this property |
Don’t know we just had a superior room and that was perfect
0
Votes
727gillplay1
26 April 2018|
AnswerShow all 4 answers
Response from Jane W | Reviewed this property |
They ask for $100 refundable deposit. Can be cash, credit or debit card imprint
0
Votes
heathjordan
4 April 2018|
Answer
Response from IrishSS |
Heathjordan I hope you get a reply soon, it’s not nice not knowing before travelling. We have booked this hotel for May so I’m hoping all will be ok.
0
Votes
Room Tips
"our room was opposite the waldorf (which was being renovated) but no noisier than the sirens from emergency..."
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"Standard rooms are tiny. Ask for an upgrade."
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"Rooms are always quiet...but the higher up the more quiet."
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"Go for a higher floor - there's two bars beneath the hotel which may get loud on a weekend"
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