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W New York

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W New York
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4,014 Reviews from our TripAdvisor Community

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There are newer reviews for W New York
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Showing 3,628: English reviews
Perth, Australia
Reviewed 1 week ago

Never written a hotel review before, however felt compelled to this time!. Stayed for 11 nights in Late December - Christmas time, Spectacular room was the smallest hotel room I think I have ever stayed in, you couldn't close the door if you went to the toilet!, we paid top dollar and the room was a real disappointment. God help...

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Helpful?
1Thank 144pm12345
Management_Team_365, General Manager at W New York, responded to this review

Hello 144pm12345, Warm greetings from W New York! It was our pleasure to host you during your recent stay, and we thank you for your review. We are thrilled that you felt our W welcome and that you share our sense of style; and we couldn’t agree more that our location is perfect for visitors wanting to explore this great...

West Des Moines, Iowa
Reviewed 1 week ago

Loved every bit of it, staff was great, room service was great, and room was great! If I am ever in New York again I will definitely be back! It's not far from time square so thats perfect on New Year's Eve!

Review collected in partnership with this hotel
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Helpful?
Thank nickgentzler1532
Management_Team_365, General Manager at W New York, responded to this review

Hello nickgentzler1532, Greetings from NYC! We thank you for your wonderful review and are thrilled that you had a five-star experience. New Year’s Eve is a very special time in New York City and we were delighted to share it with you. We hope you won’t wait until next New Year’s Eve before choosing to settle in with us again,...

Singapore, Singapore
Reviewed 1 week ago

When you booked a brand name like 'W' you expect certain quality of service, staff and hotel but this location defies all the expectations not just for the brand name also for the price charged. The staff was rude, they did not accommodate my in room request even though I made the reservations 6 months in advance. The rooms are...

Review collected in partnership with this hotel
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Helpful?
Thank singsej781
Management_Team_365, General Manager at W New York, responded to this review

Hello singsej781, Warm greetings from NYC! We were thrilled to welcome you during your recent stay but regret to learn from your feedback that your experience fell short. We are alarmed that your interactions with our W Talent were not all as they should have been, and I’d like to extend my personal apologies and invite you to share more...

Melbourne, Australia
Reviewed 1 week ago

Having booked my trip to NYC almost a year before travelling, I had plenty of time to read the reviews of the W posted on TA. Needless to say, some of these reviews were pretty mixed to say the least! I have nothing but positive remarks about my stay with the W, from the amazing welcome at reception (including room...

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Helpful?
Thank JuniorCornish
Management_Team_365, General Manager at W New York, responded to this review

Hello JuniorCornish, Greetings from W New York; it is always a joy to make new friends. It was our pleasure to host you and we are thrilled by your outstanding review. We thank you for sharing how comfortable you were during your stay as we know the importance of providing an inviting space for guests to relax and recharge for...

Newcastle, Australia
Reviewed 1 week ago

All staff were exceptional and very helpful, small rooms but if you plan on spending your time in a motel room don't go to NYC! We were from Australia and meeting up with relatives from England and staff ensured we were on same floor. Very clean. Lovely breakfast. Bar was always very busy, but it was Christmas - not complaining...

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Helpful?
Thank Louise C
Management_Team_365, General Manager at W New York, responded to this review

Hello Louise C, We love participating in celebrations, and family reunions are one of our favorites! We thank you for allowing us to be part of such a special event and for providing such a review of your time with us. We are thrilled that you and yours were so comfortable during your stay, and that you enjoyed our amenities...

Reviewed 1 week ago via mobile

I checked into the hotel after a long flight and cab ride (snowing outside). The front desk staff, Erin, was friendly and checked me in quickly. She also gave me, a Platinum member, an upgraded room- a suite on the 11th floor, so I really appreciated that. The room has 2 full baths, 2 closets, one full size bed and...

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Helpful?
Thank Judy W
Management_Team_365, General Manager at W New York, responded to this review

Hello Judy W, Greetings from NYC! It was a joy to host you during your recent stay and we thank you for your feedback. We are thrilled that Erin made you feel so welcome, she is a gem among many and who all set us apart. It is a treat to read how comfortable you were in your room, we...

Miami, Florida
Reviewed 1 week ago via mobile

The hotel was gorgeous! Our stay was wonderful and the service was great!!! It was my mom's birthday and Pamela (w insider) sent a beautiful amenity to celebrate and elevate our stay. All the staff were very friendly and professional, David the concierge was very nice and personal! Knows the area very well! Thank you for a great stay, we...

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Helpful?
Thank _bianca_0823
Management_Team_365, General Manager at W New York, responded to this review

Hello _bianca_0823, There are many reasons why we become a firm favorite with our guests, not least our exceptionally comfortable rooms and our amazing sense of style! But we know it is truly our Talent who set us apart, so it is always warming when they get recognition in guest feedback. Pamela and David were particularly tickled by your delightful...

Brisbane, Australia
Reviewed 1 week ago via mobile

We were here for 4 nights in December, the room was very small with also a tiny bathroom but the location was perfect! Only a short walk to get on the "Big Bus" which was our main source of transport and a short walk to the Rockefeller Centre. Staff were extremely professional and helpful. Would probably try and get a...

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Helpful?
Thank Kirsty H
Management_Team_365, General Manager at W New York, responded to this review

Hello Kirsty H, It was a treat to host you and yours during your recent visit to NYC, and we thank you for your delightful review. We were thrilled that you felt the warmth of our W welcome and that you enjoyed our enviable location. We invite you to reach out to our W Insider when planning your next visit...

Philadelphia, Pennsylvania
Reviewed 1 week ago

Worried at first because they told us our room would be ready early. We got there and the room was not ready but it was because we are SPG Platnium and they were upgrading us to a "mega room". We had to wait until 430 to get a room, then when we went upstairs it was a small "spectacular" room....

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Helpful?
Thank SenorImportante
Management_Team_365, General Manager at W New York, responded to this review

Hello SenorImportante, It is always a joy when we make new friends, and it appears we have with you. It was a delight to host you and yours over the holidays, and we thank you for your wonderful review. We are thrilled that the snafu with your check-in was resolved so successfully and that you were so happy with your...

San Jose, California, United States
Reviewed 1 week ago

Although standard suite rooms were available at time of check-in, no upgrade was offered. I was informed that free breakfast was part of Platinum benefit when I booked the room, however, I was told that was not part of the benefit at time of check-in. I was informed that I received an 'upgraded' room, but the room was very small...

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Helpful?
Thank kk-grande
Management_Team_365, General Manager at W New York, responded to this review

Hello kk-grande, Greetings from New York, and thank you for sharing your review. Being a loyal SPG Member, we value feedback from guests like you and we regret to learn that your experience fell short of meeting your expectations. We are sorry to learn that your benefits were not made available and if your time allows, I am hopeful that...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more   less 

Additional Information about W New York

Address: 541 Lexington Avenue, between 49th St and 50th St, New York City, NY 10022-7503
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 11,436 - ₹ 31,110 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Starwood and Booking.com so you can book your W New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington
Hotel Style:
#37 Spa Hotel in New York City
#66 Green Hotel in New York City
#189 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York staff and other travellers.
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Questions? Get answers from W New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request whst you like & they sure try to accomodate”
 of 5 bubbles WRVin, 17 Jan 2017 | Read review
“Google map the hotel and book at any one of the 6 near it.”
  • that is a fresh towel hanging on the rack.
 of 5 bubbles 280sanjayp, 17 Jan 2017 | Read review
“Away from elevator”
 of 5 bubbles Tony_Klad, 16 Jan 2017 | Read review
“Spectacular (As a minimum)”
 of 5 bubbles JannaD687, 14 Jan 2017 | Read review
“Higher up the better”
 of 5 bubbles lulu86570, 11 Jan 2017 | Read review
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