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W New York

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W New York
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4,012 Reviews from our TripAdvisor Community

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Showing 3,627: English reviews
Franklin, Michigan
Reviewed yesterday NEW

The W is conveniently located and near many wonderful places to shop and eat, including Bloomingdales, 5th Ave, Rockefeller Centre and not too far from the new destination visitor spot, Trump Tower. The lobby is very nice, with an active bar crowd and comfortable seating in the lounge area. But like many hotels in NYC, the standard hotel rooms are...

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Helpful?
Thank BigStew44
Morton, Pennsylvania, United States
Reviewed yesterday NEW

The hotel has a great location close to 5th, Times Square, and Central Park. Beautiful and well maintained. But the service was far beyond expectations. Staff is very friendly, and should you request anything from extra toiletries to coffee - zap it is there in a bippity boppity doo moment. Highly RECOMMEND.

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Thank WRVin
Reviewed yesterday NEWvia mobile

Once in New York you will want to come back again! City has it all! Looks just like in the movies :) amazing views, good walking distance to all attractions. Weather in December was pretty nice, no snow, no rain only a bit windy. You have to visit!

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Thank Natalia K
Reviewed yesterday NEW

I am a SPG Platinum member and this must have been the worse experience I have every had in any hotel. I checked in to my room and realized the heating system was making a noise. Not a small noise but think of someone hitting a kettle with a hammer. This noise would randomly start and go on for 3-5...

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Thank Sanjay P
New York City, New York
Reviewed 2 days ago NEW

The room is tiny and old.. definitely the worst W I have stayed at by far.. Please note that this is a 3-star hotel.. Perhaps if you go with no expectation it won't be so bad. Actually location is good and it's close to Metro.

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Helpful?
Thank kshim86
Management_Team_365, General Manager at W New York, responded to this review

Hello kshim86 Greetings from NYC and thank you for sharing your comments. At W New York, we thrive on guest feedback as it allows us to know what travels enjoyed most once settled in with us, and how we can elevate the guest experience even further While we are thrilled that you found our central location so ideal, we regret...

Toronto, Canada
Reviewed 2 days ago NEW

We stayed at the W New York this past weekend for 2 nights. The hotel was conveniently located within walking distance to all the shops on 5th Avenue and Madison. We took an Uber for Laguardia airport and arrived at the hotel within 30 minutes. Check in was very fast and we were given our room keys within minutes. The...

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Helpful?
1Thank Tony_Klad
Management_Team_365, General Manager at W New York, responded to this review

Hello Tony_Klad, Our W Talent members are missing you already and we thank you for sharing your wonderful review. We are thrilled that our vibrant location served you so well and that our Talent at the Welcome Desk made you feel so welcome and quickly had you settled in the comforts of your room. We appreciate your added comments and...

UK
Reviewed 2 days ago NEW

Great room, great service and superb location. Just double check the location you have booked as there is one Downtown also. Midtown, Lexington avenue, perfect for walking around the city or jumping on the subway. Breakfast is a bit pricy but there is a lovely popular cafe round the corner which is a bargain. Would certainly return again

Review collected in partnership with this hotel
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3Thank C B
Management_Team_365, General Manager at W New York, responded to this review

Hello C B, Greetings from New York and thank you for taking the time to write a review. It always delights us to read when guests share that they would love to return and we look forward to hopefully welcoming you back with another magnificent experience. Once more, we appreciate your comments and we invite you to hurry back to...

New York City, New York
Reviewed 3 days ago NEWvia mobile

It has been quite some time since I last stayed at the W on Lexington but I'll be back soon. Everything has been updated somewhat recently. The lobby and restaurant area are amazing and if you're lucky enough to get upgraded to a suite you will not be disappointed. Classic W.

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Thank PW11803
Management_Team_365, General Manager at W New York, responded to this review

Hello PW11803, We were delighted to welcome you back and we thank you for sharing your wonderful review. We are tickled that you enjoy our sense of style, and our Style Department were thrilled that you were so happy with your room, which we hope provided you with a tranquil haven to relax and recharge during your stay. We thank...

Reviewed 3 days ago NEWvia mobile

Upon arrival I was not greeted or treated like a platinum elite member. The front desk was not accommodating to help with a booking issue I had. I was told to call myself to fix the issue. In addition, I was charged over $60 for internet charges when they should have been comped because of the Platinum status. Only after...

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Helpful?
Thank JohnA26Omaha
Management_Team_365, General Manager at W New York, responded to this review

Hello JohnA26Omaha, It is always appreciated when guests provide feedback on their stay as it gives us an opportunity to ensure we have met expectations, as well as feedback on how we can further elevate the guest experience. We regret to learn from your review that your stay fell short, and I would like to personally assure you that your...

Montreal, Canada
Reviewed 4 days ago NEW

My mom and I stayed here in January 2017. It was definitely at par with other W hotels I've stayed at. Chic and modern. Upon our arrival, the agent at the check in desk gave us an upgraded room, called a spectacular room. It was definitely not spectacular, but the effort was appreciated. A strange thing happened though, the second...

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Helpful?
Thank Janna D
Management_Team_365, General Manager at W New York, responded to this review

Hello Janna D, Warm greetings from NYC! It was a joy to host your mother/daughter break and we thank you for providing your feedback. We regret the snafu with the servicing of your room, and are glad that it was rectified as soon as it was drawn to our attention. We apologize that our Talent in the Living Room were...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more   less 

Additional Information about W New York

Address: 541 Lexington Avenue, between 49th St and 50th St, New York City, NY 10022-7503
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 10,983 - ₹ 30,834 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Starwood, Priceline and Booking.com so you can book your W New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington
Hotel Style:
#37 Spa Hotel in New York City
#66 Green Hotel in New York City
#189 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York staff and other travellers.
44 questions
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Questions? Get answers from W New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request whst you like & they sure try to accomodate”
 of 5 bubbles WRVin, 17 Jan 2017 | Read review
“Google map the hotel and book at any one of the 6 near it.”
  • that is a fresh towel hanging on the rack.
 of 5 bubbles 280sanjayp, 17 Jan 2017 | Read review
“Away from elevator”
 of 5 bubbles Tony_Klad, 16 Jan 2017 | Read review
“Spectacular (As a minimum)”
 of 5 bubbles JannaD687, 14 Jan 2017 | Read review
“Higher up the better”
 of 5 bubbles lulu86570, 11 Jan 2017 | Read review
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