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Candlewood Suites New York City Times Square

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Candlewood Suites New York City Times Square
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1,817 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites New York City Times Square
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Showing 1,283: English reviews
Victoria, Canada
Reviewed 12 March 2017

Be aware - the hotel is currently under renovations. This doesn't really change anything, except that there's no hotel 'ambience' in the lobby. It is a work site during the day. But overall I had a great stay here. Considering the price I paid I actually think this place was an amazing value. Checkin: The check in area was tiny....

2Thank marktodandtravel
Reviewed 11 March 2017

Walking in to a three star hotel I smells paint saw that new floors were in the lobby and there was a big tarp covering over an area the hotel was being redone.the elevator floors were really cool the hallways though were the rooms were were tight in a weird shape and carpeted.Are room deactivated twice and are room was...

Thank andrewwL1620ME
IHGService, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Dear andrewwL1620ME, Greetings from the Candlewood Suites New York City- Times Square, NY! Thank you for leaving a review about your stay and for the five star rating you gave for the level of service provided by our staff. However, I'd like to say sorry that you experiences inconveniences because of the hotel's recondition and that your pull out couch...

Los Angeles, United States
Reviewed 11 March 2017

This review is from a stay I had 11/6/2016 - 11/7/2016 The staff I encountered was friendly. Travelers beware; the credit card you reserve your reservation with will be authorized prior to your arrival. (Not listed on website) If I was aware of this policy I would have provided the same credit card. The room was extremely cold and I...

Thank SherriBuggage
IHGService, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Hi SherriBuggage, Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about your dismay towards the pre authorization policy. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in detail so we have sent you a private message in order to...

Reviewed 25 February 2017 via mobile

Stay clear till they renovate! They are in the process, but our room was terrible. Parking is higher than most hotels I've stayed in the city. Even for the money it's NOT worth it. Location is pretty good just a few minute walk to the theatre.

Thank Kelly W
IHGService, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Dear Kelly W, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our location to be good. However, we would like to apologize failing to meet your expectations regarding our room condition. We also regret the issues you had with our parking fee. Reviews like yours...

Edmonton, Canada
Reviewed 21 February 2017

The reason i booked this hotel is its location. This hotel is really conveniently located in walking distance to Times Square, Broadway theatres and much more. Also i really appreciate an idea of having a kitchen in the room. It saves you some money and you can cook some simple meals. The worst thing about this hotel is sleeping quality....

Thank Hanna7777
Management response:

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Karlos...

Citrus Heights, California
Reviewed 20 February 2017

We stayed for 4 nights and were aware of the lack of housekeeping as we have stayed at other Candlewood properties. It is not a full-service hotel (no restaurant, bar, etc.) which was fine for us as we wanted to experience the restaurants, bars and attractions that were near the hotel. We had no problems with water or appliances or...

Thank dbwbear
Reviewed 15 February 2017

Found this hotel via an internet search. It looks like this place was neglected for years. The walls, floors, carpets were in disrepair. I have uploaded a picture of the chair in our room which clearly demonstrates the lack of maintenance. We wanted to watch Grammy's but could not get that channel to work. We tried other channels and the...

Thank Mani B
IHGService, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Dear Mani B, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information....

New York City, New York
Reviewed 8 February 2017

I called to ask for an email address of the Reservations dept so I could forward a CC authorization form and I was transferred to many different departments and I still do not have an email address...they probably do not appreciate business. Staff is ill informed and is not knowlegeable.

IHGService, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Dear DOUBLEMOON927, Thank you for taking the time to write a review about your stay with us. We would like to apologize for the level of service you received from our staff. Your feedback is troubling and will surely be looked into. Rest assured it will be reviewed and most certainly be forwarded to the appropriate departments to ensure similar...

Hudson, OH
Reviewed 4 February 2017 via mobile

We read lots of reviews and if this is what you are looking for - it is terrific! My daughter and I wanted clean, safe, easy access to public transportation, basic kitchen amenities and did not require a large space. All our needs were met and we were very pleased! Our room had no view - no prob for us....

Thank kdurfee1234
Calgary, Canada
Reviewed 29 January 2017 via mobile

Had to stop in to the hotel for the day with a sick baby before our flight home - the staff and concierge were extremely friendly and accommodating - helping set up transportation to the airport and taking care of our needs!! Very impressed! :)

Thank Brozzzi

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Staying in Midtown

Neighbourhood Profile
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood


  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the new, all suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center,Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. ... more   less 

Additional Information about Candlewood Suites New York City Times Square

Address: 339 W. 39th Street, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Price Range: ₹ 13,030 - ₹ 25,412 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
Number of rooms: 188
Reservation Options:
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Also Known As:
Candlewood Suites New York City Times Square Hotel New York City
Hotel Style:
#40 Best Value Hotel in New York City
#111 Family Hotel in New York City
#121 Romantic Hotel in New York City
#169 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites New York City Times Square staff and other travellers.
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Questions? Get answers from Candlewood Suites New York City Times Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Witch out with the rate and don't count that you will reach any manager, any I call I,be put on hold forever”
moem542, 6 Apr 2017 | Read review
“face north away from the construction”
flipper95, 25 Mar 2017 | Read review
“Rooms on lower floors have better views”
andrewwL1620ME, 11 Mar 2017 | Read review
“We liked upper floor. View did not matter, we were not there much.”
dbwbear, 20 Feb 2017 | Read review
“Good rate but have patience with the staff”
DOUBLEMOON927, 8 Feb 2017 | Read review
5 of 5