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Candlewood Suites New York City Times Square

Traveller (542)
Room & Suite (381)
Dining (15)
  • Excellent46%
  • Very good41%
  • Average9%
  • Poor2%
  • Terrible2%
Travellers talk about
“free laundry”(40 reviews)
“times square”(324 reviews)
“port authority”(74 reviews)
Free Wifi
Air Conditioning
Non-Smoking Hotel
Fitness centre
Multilingual Staff
3 Star Hotel
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Reviews (1,917)
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All reviewsfree laundrytimes squareport authorityfull size refrigeratornew yorkfridge freezeran extended staylaundry roomsmall kitchenfresh towelspenn stationcoffee makerfew blocksthe empire state buildingqueen bedwould definitely stay here againaround the corner
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11 - 15 of 1,338 reviews
Reviewed 13 January 2018

Hotel is looking a little tired and could do with a freshen up (mainly a coat of paint) the reception area was bright. The staff were pleasant enough, but never seemed to go out of their way to help. On the plus side this hotel...More

Thank Hijet
Reviewed 10 January 2018 via mobile

We stayed for ten days at this place and it was really nice! The location is great, allowing to walk around the city or to easily take the subway. The view from the rooms was also amazing! Friendly staff and very good amenities (laundry service,...More

Thank nefelibata_21
Reviewed 6 January 2018

I stayed at the hotel from December 26th till the 29th. The room was big with a kitchenette all services are near by . Bed absolutely comfortable . No noise ... I had a problem with a cab reservation made through the hotel. The staff...More

Thank Odette P
Reviewed 5 January 2018 via mobile

Basic,clean enough Conveniently located to the Port Authority train station for subway use. Large room for NYC prices. Not recommended for light sleepers, between heater/AC unit and construction across the street. Nice views from the upper floors on the front of the building. They only...More

Thank Purplepix9
Response from IHGService, Guest Relations Manager at Candlewood Suites New York City Times SquareResponded 21 January 2018

Hello Purplepix9, I'm happy that our location worked for your travel needs and that you found our suites functional to your needs. On the other hand, it is regrettable that the noise challenges negatively affected your overall satisfaction. Your comments are highly valuable to us...More

Reviewed 1 January 2018

The hotel is smoking free, unfortunately its not true- there was a bad smell of cigarettes and weed coming from bathroom. We called the reception every day about these issues and nothing has been done. The room wasn't clean when we came. Behind the sofa...More

4  Thank EdithKate
Response from IHGService, Guest Relations Manager at Candlewood Suites New York City Times SquareResponded 18 January 2018

Hi EdithKate, Thanks for sharing your thoughts and for choosing us for your lodging needs. It's nice to know that our location and bedding are to your liking. On the downside, I'm sorry for the inconvenience caused by the smell of smoke. It's also sad...More

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Awards & Recognition
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Price range
US$ 162 - US$ 385 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#118 Romantic Hotel in New York City
#164 Business Hotel in New York City
Room types
Kitchenette, Suites, Non-Smoking Rooms
Price range
US$ 162 - US$ 385 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#118 Romantic Hotel in New York City
#164 Business Hotel in New York City
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (542)
Room & Suite (381)
Dining (15)
Amenities (18)
Business Centre & Event Rooms (3)
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
Questions & Answers
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10 August 2017|
AnswerShow all 3 answers
Response from RaeP617 | Reviewed this property |
Yes it is! This hotel is filthy, they do not consistently change the bed sheets!!! I know this as a fact because my bed had blood stained pillow....ugh!!!! Every time I think of it I am nauseated!!! They must have bed bugs... More
Samantha A
6 April 2017|
Response from NRRobinson |
Non. It's a 100% smoke free hotel.
Room Tips
"Construction on the other side of the street started early during the week."
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"Higher up the better and to the rear less noise"
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"The hotel is in the middle of Manhattan. You have a very short distance to Rockefeller Building, Empire State..."
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"Ask for a high floor"
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