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Candlewood Suites New York City Times Square

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Candlewood Suites New York City Times Square
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1,817 Reviews from our TripAdvisor Community

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Showing 1,283: English reviews
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Brisbane, Australia
Reviewed 4 days ago NEWvia mobile

I stayed here a year ago and was a bit hesitant in booking again because the rooms needed a bit of tlc and the desk chair needed to be recovered as some of the photos in other reviews highlight but could' find anything in similar price range around time square. Was pleasantly surprised to find the hotel was undergoing a...

Thank Linda W
Reviewed 1 week ago

We have stayed in the Candlewood several times over the past 10 years. Recent renovations have made hotel even better. We stayed in a queen studio suite with sofa bed. The queen bed was extremely comfortable and the sofa provided a comfortable rest as well. Everything was clean and fresh. The hotel offers free guest laundry a real plus, as...

Thank harvIowa
Reviewed 2 weeks ago via mobile

I trawled painstakingly thru reviews to find comfortable, reasonably priced accommodation for myself, an older lady travelling alone. I wanted to be near Times Square. Reception is polite and had me booked for some two months prior for Queen Studio with city view. I had phoned from Perth Australia to confirm. I was shown to a lesser room initially but...

Thank Elizabeth K
Sheffield, United Kingdom
Reviewed 2 weeks ago via mobile

I give this place a high rating as there is nothing to complain about. The rooms were clean and comfortable. They were well equipped with everything you need. We had a view of The Empire State Building from room 2406. The location is good and there are plenty of Bars, take aways and restaurants nearby. I do feel I need...

Thank Susan S
Reviewed 3 weeks ago

The worst hotel to comunicate if you encounter any situation always manager on duty absent, and you have to watch with the rate coz they change it in a crazy way , I will never stay in that hotel, the worst experience ever eventhough I work in a hotel

Thank Moe M
IHGService, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Dear Moe M, Hello from IHG! I read your review about Candlewood Suites New York City - Times Square, NY and was sorry to see you were disappointed with your stay because of the hotel's management. I value your comments with our hotels and I would like to obtain additional detail about your experience. In line with this, I sent...

Reviewed 3 weeks ago via mobile

This hotel gets 4 stars based mainly on the location. Very close to time square, it's easy to walk and get around. However, the rooms are quite basic. This wasn't too much of an issue because we didn't spend a lot of time in the room but the main problem was how loud the air conditioner and the fridge are....

Thank Emma C
Reviewed 4 weeks ago

I was a little concerned reading some of the negative comments regarding the decorative state and the room facilities of these suites (not hotel rooms) I am very pleased to say my concerns were totally unfounded. Yes there is a maintenance update of the suites in progress, it affected my stay not at all. The suites were clean and very...

2Thank SnertWeymouth
State of Sao Paulo
Reviewed 4 weeks ago

First off, the rooms are generally clean and simple. There is nothing over the top exceptional about the hotel. The welcome experience at the front desk is very transactional and not a warm, inviting or genuine - this could be improved upon by management. My room was missing an ironing board. I contacted the guest reception 3 times over 40...

Thank WorldHotelCritique
New York City, New York
Reviewed 4 weeks ago

I stayed a night on points, its in a busy but uninspired part of New York city, in between two gritty areas - the Port Authority and Penn station making it easy to get to either. The room was quite large and the free laundry (bring your own or buy soap) was a reason I stayed there as its so...

Thank flipper95
Reykjavik, Iceland
Reviewed 17 March 2017

Firstly, the location is great. Close to Time square and Midtown yet away from the heavy traffic. We were lucky to get a high floor with great view over the city. That I appreciated. There is too much gap between shifts. One receptionist was outstanding (unfortunately I did not get her name) she gave us all needed information, was polite...

2Thank DavidKjartansson
IHGService, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Hello DavidKjartansson! Thank you for your feedback regarding your stay at Candlewood Suites New York City- Times Square, NY. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, I'm sorry we fell below your expectation regarding customer service. We will address this...

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Staying in Midtown

Neighbourhood Profile
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood


  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the new, all suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center,Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. ... more   less 

Additional Information about Candlewood Suites New York City Times Square

Address: 339 W. 39th Street, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Price Range: ₹ 12,824 - ₹ 25,390 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
Number of rooms: 188
Reservation Options:
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Also Known As:
Candlewood Suites New York City Times Square Hotel New York City
Hotel Style:
#40 Best Value Hotel in New York City
#111 Family Hotel in New York City
#121 Romantic Hotel in New York City
#169 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites New York City Times Square staff and other travellers.
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Questions? Get answers from Candlewood Suites New York City Times Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Witch out with the rate and don't count that you will reach any manager, any I call I,be put on hold forever”
moem542, 6 Apr 2017 | Read review
“face north away from the construction”
flipper95, 25 Mar 2017 | Read review
“Rooms on lower floors have better views”
andrewwL1620ME, 11 Mar 2017 | Read review
“We liked upper floor. View did not matter, we were not there much.”
dbwbear, 20 Feb 2017 | Read review
“Good rate but have patience with the staff”
DOUBLEMOON927, 8 Feb 2017 | Read review
5 of 5