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The Sheraton San Diego Hotel & Marina

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#115 of 279 Hotels in San Diego
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The Sheraton San Diego Hotel & Marina
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3,664 Reviews from our TripAdvisor Community

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Showing 3,480: English reviews
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Pelham, New York
Reviewed 5 days ago NEWvia mobile

Overall the hotel was below average. Here are my reasons: the rooms small and old and so is the hotel. Given the high price of about 200$ per night definitely not worth it! The staff was however very occomodating and respetiful. Sleep quality was also very poor. Would not stay at this hotel again.

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Helpful?
2Thank ErvinM
AdamBeer, Hotel Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear ErvinM, Thank you for choosing the Sheraton San Diego Hotel & Marina and for taking the time to share your comments of your recent experience with us. Your feedback is critical, as they allow us to make the necessary changes and improvements to create quality, memorable experiences for our guests. We hope to have the opportunity to invite you...

Brandon, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 2 November 2016 via mobile

Arrived Thursday evening and were immediately greeted by valet. Beautiful lobby. Upon check in we requested to be moved to a king room and although we booked through Priceline the young lady who was checking us in offered to upgrade us to a club level guest status for $49 a day which included the $19 resort fee and continental breakfast...

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Helpful?
2Thank Ryder663
About Hotel's Favourite Review
AdamBeer, Hotel Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear Ryder663, Thank you for choosing the Sheraton San Diego Hotel & Marina and for taking the time to share your kind comments of your recent experience with us. I am very pleased to learn you found our staff to be friendly and helpful, especially Eduardo. We will be sure to share your compliments with him and we hope to...

Reviewed 6 days ago NEW

We were greeted well and had some great service. We also encountered some shabby dark sides. Similarly, the base price is a good value, but parking and "resort" fees make this less than a good buy. We have a wonderful room, looking into the bay and marina. Before going up, the front desk person invited us to come back if...

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Helpful?
1Thank William C
AdamBeer, Hotel Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear William C, Thank you for choosing the Sheraton San Diego Hotel & Marina and for taking the time to share your comments of your recent stay with us. I regret to learn of the last 2 encounters with our staff and extend my sincere apologies as that is not representative of the Sheraton. Your feedback is critical to making...

Hawaii
Reviewed 1 week ago NEW

This place was chaotic, unorganized, old, dated and had the worst customer service I have encountered in a long time. I do not recommend, even for a layover airport stay. NOT worth it. Right from the start, the shuttle driver was going on and on about new management, wanting to quit and hating it there. We should of listened and...

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Helpful?
2Thank murray7777
AdamBeer, Hotel Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear murray7777, I deeply regret to learn about your experience, please accept my sincere apologies. I would like to better understand the details of your guest service experience as this is not representative of the quality of service we want to provide at the Sheraton. We take your feedback very seriously and would really appreciate if I could personally speak...

Seattle, Washington
Reviewed 1 week ago NEW

My husband and I took our two little ones to San Diego for Spring Break and loved the Sheraton San Diego Hotel & Marina! I had been to the property for meetings but never stayed. It was the perfect getaway in search of a little sun from the long Seattle winter. Hotel looked great and we stayed in the Marina...

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Helpful?
Thank Jesica0530
Los Angeles, California
Reviewed 1 week ago NEW

Room was appointed poorly. For a resort, No amenities in the bathroom or room . Location of the hotel is execellent but that's about it. Parking fees were high, resort fees did not give anything at all.

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Helpful?
1Thank Rphp918
AdamBeer, Hotel Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear Rphp918, Thank you for choosing the Sheraton San Diego Hotel & Marina and for taking the time to share your feedback of your recent stay with us. I regret to learn you did not find value in our resort charge as it includes high-speed internet, airport shuttle service, water/sport activities, rentals and more. Your comments are extremely valuable as...

Reviewed 1 week ago via mobile

I've stayed in different Sheraton hotels in different cities, and must admit this one was by far the worst experience I've had with the brand. I mean, the only positive thing was the front desk attention. But after the check in we had to drive and find our room, we didn't know our way so we asked the guy from...

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Helpful?
1Thank Francisco V
AdamBeer, Hotel Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear Francisco V, Thank you for choosing the Sheraton San Diego Hotel & Marina and for taking the time to share your comments of your recent experience with us. I regret to learn of your encounter with our valet staff and extend my sincere apologies. Rest assured, this will be addressed with our leadership team to ensure this does not...

San Jose, California
Reviewed 1 week ago

The property is sooo close to the airport, with great access to the marina and the ocean. The staff was beyond welcoming and uber responsive. Our King Bed faced the sliding glass door with views of the boats and docks. It felt like being on a cruise ship. It is of note that the hotel's gym allows a pretty good...

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Helpful?
Thank NoWorriesTravel
Reviewed 1 week ago

I stayed here for 5 nights for a conference. Good: 1) The hotel is very close to the airport and has a free shuttles every 20 mins. 2) The rooms offer lovely views of the marina and (on one side) of the city. 3) From what I can tell, all rooms have a small balcony which is lovely. 4) Staff...

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Helpful?
1Thank Karim H
Colorado
Reviewed 1 week ago

Well, the arrival here was pretty rough. Even though it's extremely close to the airport, the shuttle had to make 2 stops and the 2 different towers. Had no idea which one we were in but happily the driver had a list after we initially got off at the wrong one. On arrival at the Harbor tower, I was only...

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Helpful?
Thank TheSpear

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Starbucks
Cuisines: American, Cafe
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
San Diego has established itself as a destination featuring world class spirit with genuine warmth. The Sheraton San Diego Hotel & Marina offers an authentic San Diego experience. Iconic sunsets and a waterfront destination…it’s comfortably upscale without pretense. As an architectural cornerstone positioned at the point of entry into the city - by air or sea - the imposing facade of the hotel reflects an architectural design inspired by the region’s naval influence. In the mid 1800s, city leaders realized the potential of the San Diego Bay and, with the anticipation of the opening of the Panama Canal, the importance of improving the harbor for commerce. Significant modifications were needed to the Bay to accommodate large ships. As a result, Harbor and Shelter Island were developed, as well as much of the land beneath the San Diego International airport. Today’s San Diego has evolved into a place to meet and share inspiration. Overlooking the scenic San Diego Bay and a private marina, the hotel is a place where San Diego soul and contemporary style go hand and hand. A Bayside resort with urban accessibility, the hotel is a waterfront hub connecting you to the destination’s renowned attractions. Ideally located within easy reach, the historic Liberty Station, the waterfront districts of Point Loma, the energy of Little Italy and the Gaslamp Quarter offer convenient, lively dining and entertainment venues. Amongst exquisite lifestyle decor and a relaxing atmosphere, the Sheraton San Diego Hotel & Marina reflects a perfect haven for the active lifestyle that is woven deep into the region’s DNA. There are waterside fire pits and three pools - each with a unique personality. But most importantly, the hotel is designed to make best use of San Diego’s average 72 degree year-round sunny weather. Sitting on the dock of the Bay, the hotel offers access to water sport rentals and sailing tours to provide an extraordinary perspective of San Diego. Along with the diversity that found home in San Diego, the intense energy that the destination acquired offers a remarkably unique experience. Naturally, this energy worked its way into the foundation of the hotel. From the moment of arrival, the hotel is designed to offer a scenic environment with unmatched flexibility and capability. The nautically inspired guest rooms and suites come with an elegant array of amenities and social enabling conveniences. Social travelers seeking something astonishing can choose one of the spacious and well equipped suites for a unique and luxurious home away from home. Reflecting the needs of the world’s social traveler, a great hotel is built with much more than awe-inspiring design. The Sheraton San Diego Hotel & Marina enlists a warm, friendly and tenured staff that is connected to the urban energy of downtown San Diego. ... more   less 

Additional Information about The Sheraton San Diego Hotel & Marina

Address: 1380 Harbor Island Drive, San Diego, CA 92101-1007
Region: United States > California > San Diego
Price Range: ₹ 10,299 - ₹ 27,011 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Sheraton San Diego Hotel & Marina 4*
Number of rooms: 1053
Reservation Options:
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Also Known As:
The Sheraton San Diego Hotel And Marina
San Diego Sheraton Hotel Marina
Sheraton San Diego Hotel Marina
Hotel Style:
#10 Green Hotel in San Diego
#24 Spa Hotel in San Diego
#38 Luxury Hotel in San Diego
#59 Business Hotel in San Diego
#74 Romantic Hotel in San Diego
#76 Family Hotel in San Diego
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Questions & Answers

Here's what travellers have asked, with answers from The Sheraton San Diego Hotel & Marina staff and other travellers.
32 questions
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Questions? Get answers from The Sheraton San Diego Hotel & Marina staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the view”
I7714UTwilliamc, 18 Apr 2017 | Read review
“Be aware that hotel has a Marina and Bay tower. The Marina tower seems to be the main tower with most amenities.”
Jesica0530, 17 Apr 2017 | Read review
“We chose a 3rd Floor room on the marina side. It had a bit of airport noise, but it wasn't disruptive to our sleep.”
NoWorriesTravel, 16 Apr 2017 | Read review
“Harbor view is the way to go. Avoid the main level.”
TheSpear, 13 Apr 2017 | Read review
“2nd tower (not main tower near entrance to Harbor Island) - Bay Facing - floors 7-11”
64staceyt, 5 Apr 2017 | Read review
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