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Four Points by Sheraton San Diego

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551 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton San Diego
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Showing 520: English reviews
San Juan Capistrano
Reviewed 19 April 2015 via mobile

Our room was fine, however, everything outside our room door looks tired. The pool and surroundings need upgrading, the grounds landscaping is dry. No security for our cars, easy access into property. Golf course also has yellow grass. Palm trees need to be trimmed. The building our room was in should have lounge seating as the first floor is huge...

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Helpful?
1Thank Frequent_Traveler33
Jeff M, General Manager at Four Points by Sheraton San Diego, responded to this review

Thank you for taking the time to give us your comments regarding your recent stay at the Four Points San Diego. We are aware of the current conditions and are excited about the upcoming changes to our property. We will be upgrading the entire facility, especially the public space, during the next few months and am sure you will like...

Reviewed 8 April 2015

I never even stayed in this hotel. I had a reservation, cancelled it with one week notice. I had a cancellation number but still got charged for the room. Left numerous messages with the staff and manager and nobody ever returned my call. It's been 3 weeks and I haven't heard from the hotel and I am still out the...

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Helpful?
1Thank Sunjay G
Jeff M, General Manager at Four Points by Sheraton San Diego, responded to this review

My apologies for the delay in notifying you of the credit. It was taken care of earlier this week and we sent you a confirmation. I am sure you will see this on your next statement.

Chicago, Illinois
Reviewed 7 April 2015

I stayed here for one night since it was very close to my meeting place. The hotel is clean, but it is shabby. It needs a serious renovation. My room while clean was not a nice room. The bathroom mirror was rusty, the walls were peeling. While taking a shower, the pipes made very loud noises. It was far from...

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Helpful?
Thank Bami1964
Jeff M, General Manager at Four Points by Sheraton San Diego, responded to this review

Thank you for taking the time to notify us of the issues during your recent stay. We recognize the need and are pleased to announce that we will be doing a renovation of the hotel during this year. My apologies for the conditions and I look forward to seeing you in the very near future.

Palm Springs, California
Reviewed 6 April 2015

Management and Staff Team commited to customer service and satisfaction. For that main reason I will continue to book my reservations at this property rather than any other in or around city. Close proximity to everything. Easy in and out. Relaxing environment. Great rooms. Wonderful service. Go ahead and "test" Oscar at the bar over dinner suggestions, but I am...

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Helpful?
Thank rcsain
Jeff M, General Manager at Four Points by Sheraton San Diego, responded to this review

Thanks you so much for your kind comments regarding our hotel and associates. We take pride in the quality of service we provide and am very glad you enjoy your stays with us. I will certainly share your comments with Oscar who always is a gracious host in our lounge. Hope to see you again very soon.

Pasadena, California
Reviewed 6 April 2015

I was referred to this hotel due to a reservation issue at a Marriott property down the street. Since I had arrived very late, I was just glad to get a room and fall into bed. When I woke the next morning, I noticed how old and run down my room was. I have stayed at dozens of Sheraton properties...

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Helpful?
Thank Mark S
Jeff M, General Manager at Four Points by Sheraton San Diego, responded to this review

Thank you for taking the time to let us know of your concerns during your recent stay;. My apologies for the conditions you encountered. I am extremely pleased to say we are currently in the planning and specification stage of our next renovation which is scheduled to be completed before year end. I am sure you will not only still...

Charleston, South Carolina
Reviewed 4 April 2015

Initially I was skeptical, the hotel had a bit of peeling wallpaper and seemed a little deserted... But the staff was amazing and what they may have lacked in sparkle, they made up for in cleanliness. Also, after hearing stories of where others were staying, this was definitely the best choice for that area. The beds are very comfortable, and...

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Helpful?
Thank April S
Jeff M, General Manager at Four Points by Sheraton San Diego, responded to this review

It is great to hear you enjoyed your recent stay at the Four Points San Diego. Thank you for taking the time to share your experience with us. We get great comments about our location and staff and am glad you found everything clean and workable. We are looking forward to our facelift during this year and hope on your...

Reviewed 1 April 2015

I booked three rooms at the Four Points on 03/29/15. I made the reservation month in advance. I requested for early check in since we had children and the swimming pool was our goal for the day. We tried to check in at 1:00pm and was told that early check in not available due to a full house the night...

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Thank Maria L G
Jeff M, General Manager at Four Points by Sheraton San Diego, responded to this review

I would like to extend my sincerest apologies for the difficulties you encountered during your recent stay at the Four Points San Diego. I am glad you shared with us the issues with the Front Desk staff and will certainly share your comments with them. I will use this as a training tool to avoid situations like this in the...

Tehachapi, California
Reviewed 27 March 2015

Have stayed here for the past 13 years, 2 weeks at a time 4-6 times a year. Enjoyed the government rate of $142. a night, with the benefits that were offered. Always bring 2-3 people with me. Regular customers paid $88.-$99. a night. Played free golf at the 9 hole par 3 course, free breakfast, free dinner, and that's where...

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Thank Frank S
Jeff M, General Manager at Four Points by Sheraton San Diego, responded to this review

I would like to thank you for the comments and your loyalty to the Four Points San Diego. Mr. Burni was a very good man and I will share your comments with the family. I assure you that all your benefits still remain at the hotel and sincerely hope you will understand while we reseed the golf course. It has...

Los Angeles, California
Reviewed 26 March 2015

I'm a huge fan of the SPG loyalty program, so I'd like to begin this review by acknowledging that this hotel is a franchise location licensed by Sheraton, which may have made the difference. We stayed here on a Saturday night and were not quite impressed with the hotel. As some other reviewers have mentioned, you may notice a faint...

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Helpful?
Thank Asia E
Jeff M, General Manager at Four Points by Sheraton San Diego, responded to this review

Thank you for the comments from your recent stay at the Four Points San Diego. I would ;like to extend my sincerest apologies for failing to meet your expectations. We will use your comments as training issues for our associates and repair the necessary items to insure they are not repeated in the future.

Reviewed 21 March 2015

This hotel has an amazing location. It was about a 15 minute drive to downtown as well as La Joya was very close. They offered free shuttle to the mall as well as Sea World. Parking was complimentary and the room was nice. We participated in the green program to get Starwood reward points and they told us that meant...

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Helpful?
1Thank MarkB44
Jeff M, General Manager at Four Points by Sheraton San Diego, responded to this review

Thank you for the comments from your recent stay at the Four Points San Diego. We obviously failed to meet your expectations service wise and I would like to extend my apologies. The Green Program is a fantastic Starwood program and designed for all of us to help lessen the chemical load on the environment. I am glad you enjoyed...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Four Points by Sheraton San Diego. We're here to make your stay fun, friendly, and comfy. Located near many corporate offices & major attractions. ... more   less 

Additional Information about Four Points by Sheraton San Diego

Address: 8110 Aero Dr, San Diego, CA 92123-1715
Region: United States > California > San Diego
Price Range: ₹ 6,418 - ₹ 13,160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton San Diego 3*
Number of rooms: 225
Reservation Options:
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Also Known As:
Four Points By Sheraton San Diego Hotel San Diego
4 Points By Sheraton San Diego
San Diego Four Points
San Diego Sheraton
Four Points San Diego
Sheraton San Diego
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton San Diego staff and other travellers.
9 questions
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Akumal, Mexico
County Dublin, Ireland
8 months ago
County Dublin, Ireland
Sacramento, California
Fallbrook, California
11 months ago

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Questions? Get answers from Four Points by Sheraton San Diego staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor room by pools is the best”
111cw, 12 Apr 2017 | Read review
“Do not stay here to golf. The course is not maintained.”
joeinazyes, 8 Apr 2017 | Read review
“Middle of the hallway 2nd or 3rd floor on B or C wing. NOT facing the Hot Tub.”
438frederickp, 9 Mar 2017 | Read review
“Does not provide free breakfast but internet access is free!”
babylovenc, 8 Feb 2017 | Read review
“The rooms have bugs, check the drawers”
786kayk, 3 Oct 2016 | Read review
5 of 5