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BEST WESTERN PLUS Island Palms Hotel & Marina

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#20 of 278 Hotels in San Diego
Certificate of Excellence
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BEST WESTERN PLUS Island Palms Hotel & Marina
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3,251 Reviews from our TripAdvisor Community

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Showing 2,958: English reviews
Phoenix, Arizona
Reviewed yesterday NEW

We stayed here over the weekend and had a great experience. It started with the super friendly front desk staff, we arrived early and they let us check in. We were debating if we wanted to stay on the ground floor (which was available immediately) or in a 3rd floor room which wouldn't be available until 4pm - so the...

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Helpful?
Thank fintai
Saskatchewan, Canada
Reviewed yesterday NEW

Very happy at this hotel. Danny at the front desk was extremely helpful. It's on a nice quiet location with a nice view of harbour and the bay. In the morning even see a warship cruise in by. Would recommend this place to anyone

Review collected in partnership with Best Western
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1Thank I7232BLjeffm
Reviewed 3 days ago NEWvia mobile

This was my second time staying here for a work event and it did not fall short from the last. The pool was closed down last time I was here for renovations but this time, I finally got to enjoy the pool and jacuzzi every day of my stay. The front desk and housekeeping were friendly and welcoming from my...

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Helpful?
1Thank Bessie S
Spencer P, Front Desk Supervisor at BEST WESTERN PLUS Island Palms Hotel & Marina, responded to this review

Hi Bessie, thanks for coming back to stay with us again! I'm so glad you got to enjoy our renovated pool and Jacuzzi area every day you were here! Thank you for complimenting our front desk and housekeeping staff and it's wonderful to hear they were all so friendly and welcoming. We can't wait to see you back, either! Spencer...

Reviewed 3 days ago NEWvia mobile

This hotel is a great place to stay in San Diego. It's beside the marina and close to the downtown area. The room had a plenty of room, a huge tv and comfy bed. Central to other tourist attractions, and had lots of parking. A side note for Expedia members: this hotel is one of the VIP member hotels. When...

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Helpful?
Thank Jessipur
Spencer P, Front Desk Supervisor at BEST WESTERN PLUS Island Palms Hotel & Marina, responded to this review

Thank you for your review and I'm so happy to know you had a great experience staying with us! It's great to hear you enjoyed your spacious room and amenities in addition to our beautiful and convenient location. Thanks also for staying with us as an Expedia VIP member. Our hotel's benefit for Expedia VIP members is a complimentary room...

Carbondale, CO
Reviewed 4 days ago NEW

We had a king marina view room and we loved it. The room was large with a nice balcony. Everyone was very friendly. We were able to walk to the other hotels on Shelter Island and listen to live music every night. I would definitely stay here again.

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1Thank PWRWilson
Spencer P, Front Desk Supervisor at BEST WESTERN PLUS Island Palms Hotel & Marina, responded to this review

We're so happy to hear you loved your marina view room and balcony! I'm delighted that you found our staff so friendly and enjoyed taking in the sights and sounds of Shelter Island. Come back soon! Spencer Priest Front Desk Supervisor (619) 222-0561

Kensington, Maryland
Reviewed 4 days ago NEWvia mobile

This was a nice place to stay and our room was large. They charged $10 for parking and we are used to having free parking at most Best Western motels. There were several options for breakfast for different prices. At least that gave us more choice than a Buffett since we could order smaller meals. Both the French toast and...

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1Thank photobug429
Spencer P, Front Desk Supervisor at BEST WESTERN PLUS Island Palms Hotel & Marina, responded to this review

It's wonderful to know you had such a great experience staying with us! I'm glad you enjoyed your large room, the breakfast quality and options, and our friendly service. While there is a nominal charge for breakfast and parking, we're proud to have the lowest prices for both of any hotel on Shelter Island. We always try to keep our...

Reviewed 1 week ago

Came down to San Diego to spend the holidays with my son that is in the Navy. My family had booked two separate rooms due to the size of our party. Both rooms were excellent. One room had a mini kitchen with a refrigerator. It was a little smaller than a standard apartment size fridge. The only downside to the...

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1Thank Amy R
Spencer P, Front Desk Supervisor at BEST WESTERN PLUS Island Palms Hotel & Marina, responded to this review

Hi Amy, I'm so glad you were able to visit your son during the holidays and enjoyed staying with us during your trip! It sounds like your family had a wonderful time and enjoyed our location and views in particular. I hope you'll be able to come visit your son again soon. We'll look forward to welcoming you back! Spencer...

Scottsdale, Arizona
Reviewed 1 week ago

We have stayed at the Best Western Island Palms twice, and have throughly enjoyed both our stays! The location on Shelter Island is perfect and so beautiful and tropical. The hotel itself is somewhat worn and in need of updating. For instance, the plug ins for blow drying etc in the bathroom are terribly far from the mirror and only...

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Helpful?
2Thank Rebecca F
Spencer P, Front Desk Supervisor at BEST WESTERN PLUS Island Palms Hotel & Marina, responded to this review

Hi Rebecca, we're so glad you came back to visit us and had a wonderful time yet again! It's great to hear you felt our location was perfect and that our staff, Teresa in particular, took such exceptional care of you. Your comments about her service are music to our ears and we'll definitely let her know how much you...

Adelaide, Australia
Reviewed 1 week ago

After landing at 6:30am in LA and driving straight down to San Diego, we arrived at this hotel many hours before check in. We hoped to just drop our bags off, and find something to do while we waited for check in time later that day. The staff were so helpful! They could see we were tired and found us...

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Helpful?
1Thank Karli G
Spencer P, Front Desk Supervisor at BEST WESTERN PLUS Island Palms Hotel & Marina, responded to this review

Hi Karli, it makes my day to hear that you and your family had such a wonderful experience with us! I'm happy to hear that our staff were so helpful and able to check you in early so you could relax after your long trip. I'm delighted to hear you loved the large room and the views and that your...

Ashland, Oregon
Reviewed 1 week ago via mobile

My wife and I stayed two different times in December. We love the beautiful location and extraordinary customer service provided by the staff. We took a suite with a full kitchen. We had planned to eat several meals in, but the kitchen was poorly equipped. No knives, view pots and pans, no towels, no dishwashing soap or utensils, etc. So,...

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Helpful?
1Thank Tapetseb22
Spencer P, Front Desk Supervisor at BEST WESTERN PLUS Island Palms Hotel & Marina, responded to this review

Thank you for your review! I'm so glad you loved our location and found our staff to be the best anywhere - what a great compliment! I really appreciate your feedback on some of the missing equipment in your kitchen. I'm very sorry for this inconvenience and I'm communicating with our management team to make sure our kitchens are all...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located on San Diego's Shelter Island, the Island Palms Hotel and Marina is surrounded by the blue waters of San Diego Bay. Nestled among 6 acres of lush, tropical landscaping, this spectacular setting overlooks our private yacht marina and San Diego's largest yacht basin. Features and amenities include 227 beautifully-appointed guest rooms and suites, 2 heated waterfront pools and spas, waterfront restaurant and bar and over 6,300 square feet of water view meeting space. ... more   less 

Additional Information about BEST WESTERN PLUS Island Palms Hotel & Marina

Address: 2051 Shelter Island Drive, San Diego, CA 92106-3105
Region: United States > California > San Diego
Price Range: ₹ 8,123 - ₹ 17,066 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Island Palms Hotel & Marina 3*
Number of rooms: 227
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, TripOnline SA and Travelocity so you can book your BEST WESTERN PLUS Island Palms Hotel & Marina reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Island Palms Hotel And Marina
Best Western San Diego
San Diego Best Western
Hotel Style:
#17 Family Hotel in San Diego
#18 Romantic Hotel in San Diego
#39 Business Hotel in San Diego
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Island Palms Hotel & Marina staff and other travellers.
83 questions
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Poole, United Kingdom
3 months ago
San Francisco, California
7 months ago

See all questions (83)

Questions? Get answers from BEST WESTERN PLUS Island Palms Hotel & Marina staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Room with a view of the marina”
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“Room with view of marina / downtown”
 of 5 bubbles Anasuyatrip, 6 Jan 2017 | Read review
“Room 534 has a awesome view of the marina from a private balcony.”
 of 5 bubbles kvd, 31 Dec 2016 | Read review
“Second floor facing the marina has awesome views.”
 of 5 bubbles addictedtotravel75, 23 Dec 2016 | Read review
“The best view rooms are the ones that face the marina.”
 of 5 bubbles flatheadvideo, 5 Dec 2016 | Read review
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