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We are four young girls from Australia and this place is not safe at all . We arrived in the late afternoon there was wierdo s hanging around the hotel as soon as we got to our room we decided 10 minutes later to leave...More
Thank Simone W
Response from Laurence B, General Manager at Heritage Inn San Diego Near Sea WorldResponded 7 May 2016
I would like to thank you for taking the time to complete the survey regarding your recent stay at the hotel. My apologies for your unpleasant experience and I appreciate the feedback. We will review our security procedures to ensure that we are providing a...More
We booked this hotel recently when going to MCRD for our sons graduation. It was the worst ever! The rooms were dirty and smelled like smoke. And they were considered non smoking. The rooms looked old and the up keep was completely outdated. The carpet...More
1 Thank joemo40
Response from Laurence B, General Manager at Heritage Inn San Diego Near Sea WorldResponded 18 April 2016
Thank you for making us aware of the issues you encountered during your recent stay with us. I sincerely apologize for these problems as we are working diligently to resolve the issues you mentioned, including with our pest control company to avoid such occurrences in...More
The Jacuzzi was not clean. On the website it said breakfast included and that is not breakfast. It is suppose to be a continental breakfast and that wasn't the case either. There were like three sweet breads, coffee, and no hot water for the tea....More
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1 Thank yolandaa819
Response from Laurence B, General Manager at Heritage Inn San Diego Near Sea WorldResponded 4 April 2016
Thank you for the feedback regarding your recent stay with us.
I apologize for the fact we did not meet your expectations with regard to breakfast.
We do provide complimentary coffee, tea and assorted pasties in the mornings for our guests. I will check our...More
The plumbing is extremely loud, they have roaches, the outlets to plug electronics in barely work, there are homeless people living outside the hotel and their campers wreak of urine, heard gunshots. If your looking for comfort in the bed there are two very small,...More
1 Thank Teresa W
Response from Laurence B, General Manager at Heritage Inn San Diego Near Sea WorldResponded 15 March 2016
Thank you for the feedback regarding your recent stay at the hotel. We are working to correct the issues you mentioned such as in the plumbing and electrical outlets. In your comments, you stated you heard gunshots. My staff and I are not aware of...More
I am a simple guy. I like basic things. This Hotel didn't achieve (even) these expectations. It was really noisy, not very clean (I found some stuff from previous guests) and the Wifi didn't connect correctly. But, it is between the long Beach and Downtown,...More
Thank Diego R
Response from Laurence B, General Manager at Heritage Inn San Diego Near Sea WorldResponded 19 February 2016
I appreciate that you took the time to review our hotel. I apologize for the fact we did not meet your expectations during your stay. We are striving to improve the quality of service provided to our guests. Once again, thank you for your feedback....More