Sadly we are very disappointed with this hotel, we have stayed in 3 other hotels with the same rating during our stay, which were wonderful but this is by far the worst, we just changed rooms as the first had black mould all around the sink and windows, a dirty bath and a bad smell which was causing my asthma problems. The new room is no better and still has the black mould! It also has damaged bedside table and door and the smell is no better! I would say this is a 3 star or less☹️not worth the money at all.
Upon our arrival we were greeted by Norman. Norman not only welcomed us to the hotel, he welcomed us to"his" city of Boston. We soon learned that Norman was a true gentleman and proud of his city. Norman provided us with information about his beloved city, places we could dine, places we must see and do and directions to all. We were unable to thank Norman for his kind and gracious treatment as he was not working that day. He certainly made our mother/daughter trip to Boston even more pleasant. Norman is a true ambassador for The Colonnade and the city of Boston. If one decides to stay at the Colonnade, please do not miss the opportunity to visit with Norman for a few minutes. The Colonnade was recommended to us and it did not disappoint! It is a great central location to everything Boston, whether by foot, the T, or Uber/Lyft/Taxi. Walking anywhere from the Colonnade was certainly our preference, as it allowed us to learn about and enjoy the city of Boston, especially its history. The check-in process was very expedient and we were actually provided with a room early (for which we were grateful). Upon entering our assigned room we were impressed with the brightness, cleanliness and modern decor. However, we soon discovered that our room was a handicapped (ADA) room. Although, we had no problem with the room we should have been advised at check-in that the room assigned was in fact an ADA room. I certainly did not want to take a room from someone whom truly needed it. (An aside, if you need a firmer mattress, the Colonnade's will not disappoint.) Our next visit will certainly include a stay at the Colonnade.…
Listen up all you history buffs & baseball enthusiasts … the Colonnade is the perfect choice to set up camp for your Boston adventures! The accommodations are exactly as advertised. Many things to do within 20 minutes walking distance or cab rides further out that won’t break your vacation piggy bank. The staff is stellar + a special shout out to Deneke the concierge, Pablo waiter at the roof top bar and the housekeeping staff! See you all next time we’re in town.
Amazing staff, beautiful bar and restaurant by the lobby and the rooms are very nice and in good condition. Recommend the rooftop pool and bar during the summer it has amazing views around. Location is excellent, walking distance to many things.
We have been to Boston multiple times and this hotel is my favorite so far. The rooms are bright and spacious, the gym was great and we loved the pool! Super clean as well and very friendly staff. Will look to stay here again!
Overall - great location in back Bay Area, nicely appointed lobby, and quality restaurant/bar. All of the staff were friendly and helpful. My room was nicely finished and overall comfortable. My two issues were that the hvac unit against the wall makes an incredibly loud air blowing sound when the a/c kicked in. it prevented me from falling asleep initially and woke me up in the middle of the night. also, the bathtub felt cheap I think because it was an overlay instead of a new fixture during the renovation. overall it was fair to good experience but the loud a/c sound was rough.
This hotel is very clean, newly renovated, has the best location, best price and overall it is the best boutique hotel in the area. Staff is extremely helpful and there is a rooftop pool. Lucie restaurant/bar is also very trendy.
Everything was perfect. The rooms were incredibly clean, the staff was above and beyond friendly, and the newly completed renovations look absolutely beautiful. Norman and Deneke provided a warm welcome each time I entered the hotel. Also, the new restaurant, Lucie, was wonderful. Great food and ambiance. Look forward to returning in the (hopefully) very near future! -Lucy
This hotel has very comfortable beds and a great shower. The location is fine but that’s about where it stops. Our room was on the 5th floor. All we wanted to do was sleep in - but no. We were close enough to the gym (on our floor) such that we got to fully experience all of the treadmill running beginning at 6am - constant thumping - until about 9am. We called at 7:30am to complain- our phone handset did not work. So we used the scratchy speaker phone. The first person we reached transferred us to someone who hung up on us. The second call took us to a nicer person who took $100 off our bill. We stupidly ordered breakfast since we were up and hungry. $75 for a bagel so doughy you could make animals out of it like play dough, charred inedible potatoes, steel cut oatmeal that was tasteless, runny gruel. The bacon was good. And the air conditioner in our room ran loud enough to rival a jet engine.…
The Colonnade in Boston’s Back Bay has been my home away from home multiple times while my daughter has been a college student in the area. With each visit has been clean, comfortable and customer-focused, yet friendly and relaxed. Doorman Norman is the best! He is a model of excellent service, always anticipating guests’ needs with a kind smile. Rooms and common areas are all nicely updated. All rooms have big windows, quality beds and bedding, strong AC, lots of amenities, modern bathrooms. Enjoy the roof top pool/bar, activities, and a great new restaurant on site. And hotel’s location across from the Pru is amazing - easily walk to a few campuses, the symphony, major museums, convention center, Fenway, many restaurants, Newbury St, parks and downtown Boston. Close to Amtrak trains and the T. The Colonnade can’t be beat for all it has to offer!…