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Marriott Vacation Club Pulse at Custom House, Boston

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Traveller (668)
Room & Suite (250)
Dining (11)
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About

#1 of 1 resort in Boston
Location
Cleanliness
Service
Value
Travellers' Choice
Marriott Vacation Club Pulse at Custom House, Boston, is in the heart of historic downtown Boston, Massachusetts. Our vacation rental property offers 84 beautiful villas with king-sized beds, sofa beds, kitchenettes, and free Wi-Fi internet access - all close to Quincy Market, Faneuil Hall, Boston Opera House, and the historic Freedom Trail.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast available
Game room
Billiards
Kids stay free
Indoor play area for children
Paid private parking on-site
Wifi
Vending machine
Bowling offsite
Board games / puzzles
Video game console
Car hire
Taxi service
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Dining area
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Kitchenware
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Quiet
City View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Stay Longer, Save More
1,080Review52Q+A100Room tips
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Peter S wrote a review Yesterday
1 contribution
So, your company never communicated back with me. Never sent me a receipt, and charged me for everything including the complimentary drinks, and the valet parking that your manager Maria Elena said she would waive. All of this and your valet parking attendant on the last day started throwing up his hands in the air and cussed because I said I did not want them to touch my car or do anything after what had happened with the valet losing an expensive key chain that means more to me than the $80-$100 dollars they cost if they can be found to replace them. I have never in all of the years I have been a Bonvoy customer had so much unprofessional conduct I have had to deal with as I did at your facility.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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michael F wrote a review Mar 2024
5 contributions
Although our stay is more than six months ago, it still upsets me to think about it. Being placed in an appartment on the first floor, overlooking the garbage yard and hearing every single subway train pass underneath (starting before 6 AM) at the price of a five star hotel is not customer friendly - the staff's Response to our complaints online was not either.
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Date of stay: August 2023
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Trip type: Travelled with family
Room Tip: Do not check into an appartment on the first floor.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marriott Vacations Worldwide, Other at Marriott Vacation Club Pulse at Custom House, Boston
Responded 2 weeks ago
We apologize for the negative experience you faced during your stay. Your feedback is very important to us, and we will ensure to improve in areas as needed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Howard L wrote a review Mar 2024
Estero, Florida10 contributions4 helpful votes
What a surprise. We stayed in this fully renovated hotel which was once the Custom House Tower. Great suite with views of the harbor at a very small rate. We were amazed at the good service and friendliness of the staff. Great location right next to Faneuil Hall in the business district.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Marriott Vacations Worldwide, Other at Marriott Vacation Club Pulse at Custom House, Boston
Responded 2 weeks ago
Thank you for leaving a positive review with us! We greatly appreciate it, and hope you visit us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dr. Ken King wrote a review Jan 2024
Chester Gap, Virginia50 contributions2 helpful votes
It's a super lovely and spotless hotel or vacation house. From the moment you walk in, you can smell the cleanliness on each floor up to the 26th/Clock Tower. The staff is super friendly and accommodating. The only issue I have is parking. There is nowhere to park, and you must use Valet, which costs $55.00 per/night. My rental car for two days costs about the same as parking it. I did not need a rental as this hotel is centrally located and most attractive. I wanted to see the Hop-On-Off Trolley, the first stop right across the street, next door to State Street Provisions. v/r, Dr. K. King
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: Be ready for parking at this location.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Marriott Vacations Worldwide, Other at Marriott Vacation Club Pulse at Custom House, Boston
Responded 23 Jan 2024
Thank you for taking the time to leave a positive review on our resort. We greatly appreciate it, and you hope you visit us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dwandererfiles wrote a review Jan 2024
Freeport, Grand Bahama Island37 contributions37 helpful votes
After spending two weeks at the MVC Custom House Boston, it truly felt like home to us. Even before we arrived, Kaylee was very friendly and efficient in assisting with prebookings. Then, once we arrived, it was a pleasure to meet her in person. Her outstanding level of service continued throughout our extended stay. Other staff members that come to mind who also excelled at customer service and professionalism were: the valet attendants; Zach & Ashley at the Front Desk; the concierge - Monica; ALL of Guest Activities - Sophie, Kim, Tracey & Maryellen; Yvon; Carlos; and the housekeepers. The unique loft suites on the 2nd floor were ideal for our party of four adults. Its spaciousness comfortably allowed for a rollaway bed. Suite furnishings were top-notch. Wandering through the interior of the Custom House felt like traveling back in time with its stately columns, majestic rotunda, and well-preserved artistry. These, coupled with a variety of guided tours led by the Activities Department, brought Boston's rich history to life for a first-time visitor. Complimentary evening socials, live entertainment, tasters, rooftop laundry and private viewings in the onsite theater were additional pleasures. Due to the hotel's central location, we were able to walk to nearby dining in Chinatown, North End, and even just across the street. We frequently rode the Amtrak trains to visit family in Rhode Island and got a hearty workout from the brisk walk from South Station to the Custom House. Over the years, we've stayed at numerous MVC properties. The Custom House now ranks within our top picks. Thank you for being a home away from home.
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Date of stay: December 2023
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Marriott Vacations Worldwide, Other at Marriott Vacation Club Pulse at Custom House, Boston
Responded 9 Jan 2024
Thank you for taking the time to write a positive review on your two week stay with us. We greatly appreciate it, and hope you will return to your home away from home soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CGSMOM wrote a review Jan 2024
San Antonio, Texas125 contributions42 helpful votes
We spent 5 nights at the Marriott Custom House in September 2023. We booked using Marriott Vacation Club points and were a little apprehensive about staying at a Pulse Location. We worried needlessly. We had a fantastic stay! We received great customer service from Mei in housekeeping! Our suite was spotless and well stocked with coffee & toiletries. Kim from Activities was amazing! We took several free tours with her and attended a few mixers. We spent some time in the bar and really enjoyed meeting other owners there. Special thanks to bartenders Eunice & Bobby for educating us about Boston, sharing information about using public transportation, telling us about great restaurants, & for being amazing bartenders! We also appreciated talking with Yvon. Zack from the front desk gave great tips on how best to travel around the city. We had a great time & plan to visit again in September 2024. Great location, fantastic customer service, & a near historic experience! Our experience far exceeded our expectations! Zack - front desk Mei - housekeeping
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Use public transportation! We has all great experiences with the T, the ferries, and the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Marriott Vacations Worldwide, Other at Marriott Vacation Club Pulse at Custom House, Boston
Responded 2 Jan 2024
Thank you for recognizing our amazing staff. We are happy that you enjoyed your stay with us, and are looking forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ellis wrote a review Dec 2023
1 contribution
I had a very negative experience with one of your employees. Emily and she reached out to my husband on social media and asked for a date. is this common? she seemed young and helpful but I just did not appreciate it. I did not leave her last name out of respect for her. but you should talk to all staff named Emily about their social media activity
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marriott Vacations Worldwide, Other at Marriott Vacation Club Pulse at Custom House, Boston
Responded 26 Dec 2023
Thank you for sharing your review. I want to express my sincere apologies for the uncomfortable experience you had with one of our employees. Such behavior is entirely inappropriate and against our professional standards. I assure you that we take this matter very seriously, and we will address it promptly. I appreciate your discretion in not disclosing her last name, and I want to assure you that we will conduct a thorough review and necessary discussions with our staff regarding their social media conduct.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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yitz10 wrote a review Nov 2023
Fort Lee, New Jersey40 contributions4 helpful votes
Nice place to stay right in the center of Downtown. Easy access to everything. The rooms are modern and clean. Kitchen is small, but that's the price you pay for being in the center of town. The staff was exceptionally friendly and helpful at all levels. It's a small hotel in a beautiful, historic building. They offer lots of free activities, including walking tours of interesting areas.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: As with many urban hotels, you have to pay for parking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marriott Vacations Worldwide, Other at Marriott Vacation Club Pulse at Custom House, Boston
Responded 25 Nov 2023
Thank you for sharing your perfect review. We're pleased that our resort team provided friendly service and we hope you were able to participate in our walking tours and other activities while you were here. We hope to have the pleasure of serving you again on a future stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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danrover wrote a review Nov 2023
Ipswich, United Kingdom141 contributions97 helpful votes
Wow, what a hotel resort. We couldn’t ask for more during our visit to Boston. First of all what a location for exploring the city. Right across the road from Quincy Market, the Aquarium and many other attractions within walking distance, along with a T station right outside the door. The hotel itself is lovely, rooms are cosy although a bit warm this time of year with no air conditioning. The hotel has lots to offer, from free walking tours and sample cocktails in the evening along with a great viewing deck. Big shoutout to Monica on concierge, who was really friendly and helpful. And also to the great tour guides Kim and Maryellen. Overall an amazing stay over the thanksgiving period. Thank u
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marriott Vacations Worldwide, Other at Marriott Vacation Club Pulse at Custom House, Boston
Responded 25 Nov 2023
We appreciate you visiting at Marriott Vacation Club Pulse at Custom House, and we are delighted to read that you found our location to be quite convenient to places to visit and the market! We hope to welcome you again the next time you visit Boston.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mombinni wrote a review Oct 2023
Santa Clarita, California70 contributions50 helpful votes
+1
This property is in the heart of Boston. It is a great Marriott property and the clock tower makes it so easy to navigate back to the property when you are out enjoying the city. We enjoyed the separate living area/kitchenette with tv because I turn-in earlier than my husband, and he was able to watch tv w/o disturbing me. The bathroom does not have good space for toiletries. The sink area is small. I was glad I had my hanging toiletry bag because of lack of bathroom storage space. The coffee maker is one of those with the plastic tray that makes a cup at a time. It was nice that there was a coffee maker in the room, but the coffee it made was mediocre. The room's temperature was hard to maintain as comfortable. The living room area was freezing if the bedroom was 'comfortable'. Bring dryer sheets if you use them. Tide powder detergent is supplied and the washers/dryers are FREE to use! There are vending machines in the laundry room that offer cheaper snacks/drinks than the 7-Eleven steps away from the Custom House. The Black Rose (pub) offers guests of the Custom House a 15% off food items. It was also just steps away from the Custom House and the food was quite good! The desk staff (esp. Layla) was fabulously helpful. The Conciere's desk was also very helpful and friendly. We took advantage of two of the Marriott's tours from the weekly calendar given to you upon check-in. Both were informative and small. Tour leaders were great! We took the train 2 times and a ferry to Salem. The staff in the train station were ready to assist us. It was pretty easy to navigate our way to Fenway for our ballpark tour. We enjoyed the daily drink special (one free per adult guest) in the Custom House Bar. We made friends with another couple while on a tour and we really enjoyed meeting up with them nightly for a drink and to hear about their day in the city. The breakfast options at the Custom House are convenient and inexpensive. Cereal, fruit, muffins, pastries, bagels, waffles, yogurt, juices- We stopped by 2 times when we had early tours and needed to just grab something quickly before heading out. You mark your ticket with what you ate and drop it off to the person staffing the room as you leave and it is charged to your villa. There are so many restaurants near the Custom House. We walked to all the restaurants we ate at without any problems. Just look down as the sidewalks in Boston are horrible! Uneven, missing bricks and slanted -the sidewalks are quite treacherous. Rain makes it even more precarious! The Pulse does supply a huge golf umbrella in the villa for you to use, too! I stumbled upon availability at the Custom House through an Interval International Exchange. We enjoyed our stay at this property and would recommend it to those looking for a fabulous location with tremendous views of the city.
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Date of stay: October 2023
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Marriott Vacations Worldwide, Other at Marriott Vacation Club Pulse at Custom House, Boston
Responded 30 Oct 2023
Thank you for your review of Marriott Vacation Club Pulse at Custom House, Boston! We are pleased our staff were friendly and the location met your needs! Thank you for the recommendation and we hope to have the pleasure of serving you once again on a visit in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹27,350 - ₹44,162 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott`s custom house hotel boston, marriotts custom hotel, marriotts custom resort, marriott boston, boston marriott
LOCATION
United StatesMassachusettsBostonFinancial District / Downtown
NUMBER OF ROOMS
84
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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MARRIOTT VACATION CLUB PULSE AT CUSTOM HOUSE, BOSTON - Resort Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Marriott Vacation Club Pulse at Custom House, Boston
Which popular attractions are close to Marriott Vacation Club Pulse at Custom House, Boston?
Nearby attractions include Hub Town Tours (0.4 km), Cocktails & Cannoli (0.4 km), and Cashunt Boston - Private Games (0.2 km).
What are some of the property amenities at Marriott Vacation Club Pulse at Custom House, Boston?
Some of the more popular amenities offered include free wifi, a fitness centre, and dry cleaning.
Which room amenities are available at Marriott Vacation Club Pulse at Custom House, Boston?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Marriott Vacation Club Pulse at Custom House, Boston?
Guests can enjoy breakfast during their stay.
Is parking available at Marriott Vacation Club Pulse at Custom House, Boston?
Yes, paid private parking on-site, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Marriott Vacation Club Pulse at Custom House, Boston?
Conveniently located restaurants include Tresca, Modern Pastry Shop, and Boston Sail Loft.
Are there opportunities to exercise at Marriott Vacation Club Pulse at Custom House, Boston?
Yes, guests have access to a fitness centre during their stay.
Is Marriott Vacation Club Pulse at Custom House, Boston located near the city centre?
Yes, it is 0.4 km away from the centre of Boston.
Are any cleaning services offered at Marriott Vacation Club Pulse at Custom House, Boston?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Marriott Vacation Club Pulse at Custom House, Boston?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Marriott Vacation Club Pulse at Custom House, Boston?
Many travellers enjoy visiting Bites of Boston Food Tours (1.2 km), The Printing Office of Edes & Gill (0.8 km), and Old North Church & Historic Site (0.8 km).