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Hilton Boston Downtown / Faneuil Hall

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#54 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
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Hilton Boston Downtown \/ Faneuil Hall
Hilton Boston Downtown / Faneuil Hall
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1,747 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Boston Downtown / Faneuil Hall
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Showing 1,642: English reviews
A TripAdvisor Member
Chicago, Illinois
2 reviews
1 helpful vote
Reviewed 21 July 2016 via mobile

This is my 2nd stay at this property, both occasions for business. And while the location is fantastic as stated by previous guests, the rooms are small, dark and shabby. Each time I've visited, there were HVAC issues. Kudos to the Engineering team who address the issues, but I have found, again as previous guests, the Front Desk staff to...

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1Thank A TripAdvisor Member
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Thank you for choosing to stay with us and for sharing your honest feedback. We truly appreciate your loyalty as a Diamond Honors member and apologize that this was not properly shown during your two stays with us. We have shared your comments with our team and assure you that the appropriate steps have been taken to correct the issues...

Lodi, California
Reviewed 21 July 2016 via mobile

I am not sure if I would stay here again. As I have written in other reviews, housekeeping makes or breaks a hotel stay. In this case, it drops the rating one star from four to three. The hotel itself is nice and the room was clean and comfortable. The staff was wonderful. But, at nearly $400/night (once all the...

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Helpful?
Thank Gregory S
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Gregory S, Thank you for staying with us and for providing your honest feedback. We are extremely sorry that we were not able to provide you with a satisfactory experience during your recent stay. We apologize for the housekeeping issues and will work with our housekeeping team to ensure this does not happen again. Exceptional guest service is the...

District of Columbia
Reviewed 20 July 2016 via mobile

Literally the only hotel available in the city so I wasn't expecting all that much. I was wrong. Pleasant, efficient staff, they gave me the quiet room on a higher floor I asked for (even though I came through Expedia), room was recently renovated with comfy bed and very nice pillows, coffee in room and bottled water to make it...

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Helpful?
Thank David St. Hubbins
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear David St. Hubbins, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for giving us a great five-star review! We are happy to hear that you enjoyed your stay and we truly appreciate all of the wonderful compliments to our team. Our staff works extremely hard to ensure that each and every guest has a rewarding stay...

Saratoga, California
Reviewed 20 July 2016

My daughter and I were pleased to stay at the Hilton Faneuil in Boston for a quick weekend getaway. The hotel is beautiful and is in a perfect location for exploring Boston. The staff and amenities are "top notch". I would definitely stay at this hotel again and again.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank cecilia_hageman
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear cecilia_hageman, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for taking the time to comment on your stay with us. We are so happy to hear that you enjoyed our downtown location, your accommodations, and our friendly team members. We hope to welcome you back on your next stay in the city! Sincerely, Kerry Pierce kpierce@hiltonbostondowntown.com

North Aurora, Illinois
Reviewed 20 July 2016

What a wonderful experience. Just minutes walking to major attractions in the city. Close to the marina/bay/Faneuil Hall, Quincy Street Marketplace and Little Italy. The staff are very accommodating and extremely helpful. We talked to two great concierges and they gave us spot on information to enjoy our trip even further. Kudos to this team of employees.

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Helpful?
Thank LovelyLinda
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear LovelyLinda, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for giving us a wonderful five-star review! We are thrilled that our team members were helpful with directions and suggestions for the city and that you enjoyed the nearby downtown attractions. We hope to have you back again on your next trip to Boston! Sincerely, Kerry Pierce...

Alexandria, Virginia
Reviewed 16 July 2016

We have stayed at this location several times, since before it was a Hilton property. The staff are helpful and friendly. It is conveniently located for our purposes. We will continue to use this Hilton when we are in Boston.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Robert S
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Robert S, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for commenting on your stay with us. We are happy to hear that you enjoyed your stay and we appreciate the compliments to our team. We can't wait to welcome you back on your next trip to Boston! Sincerely, Kerry Pierce kpierce@hiltonbostondowntown.com

Taylor, Pennsylvania
Reviewed 15 July 2016 via mobile

Would not honor their own price of$229.00/night. Ended up paying $349.00/night (plus $51/day valet parking) Air conditioner did not work in our room, informed multiple people, went unfixed for the 3 days over the July 4th holiday. About 85° in our room on the 14th floor. Ruined my long awated Boston Vacation I will not ever say in another HILTON...

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1Thank Christopher A
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Christopher A, We are extremely sorry that we were not able to provide you with a satisfactory experience during your time here with us. We truly appreciate you choosing to stay with us and apologize that this was not properly shown during your stay. We have shared your comments with our team and assure you that the appropriate steps...

West Palm Beach, Florida
Reviewed 14 July 2016

This is the hotel for me when I visit Boston. My guest room was very clean and spacious, just perfect for my husband and I. The bathroom just blew me away, with its modern and elegant features. This hotel is very close to plenty of eateries and tourist attractions were within walking distance. Very friendly staff and quiet location. Just...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank TerrecaM
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear TerrecaM, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for taking the time to comment on your stay with us. We are thrilled that you took advantage of the nearby downtown attractions and were able to experience some of the great restaurants in the immediate area. We are also happy to hear that you enjoyed your...

Reviewed 13 July 2016

Spent three nights at this Hilton for a business trip. Not usually fond of the big chain hotels as they promise and don't always deliver, but this Hilton delivered all. From the greeting and help of the bell staff to the front desk staff to the cleaning staff - everyone was friendly, helpful and very good at their jobs. Checking...

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Helpful?
Thank Bob S
Worcester, United States
Reviewed 13 July 2016

It may have just been an off night but my room was dirty, the hotel staff doesn't identify gold or platinum members or provide room upgrades. Be aware of the complimentary breakfast because only fruit and oats are included in this. If you eat anything else you can expect an almost $25 bill.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Taylor C
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Taylor C, Thank you for choosing to stay with us. We truly appreciate your feedback regarding the service from our team members. We have shared your comments with our team and assure you that the appropriate steps have been made to correct the issues you encountered with our overall hospitality and service level. We do hope you will consider...

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Staying in Downtown

Neighbourhood Profile
Downtown
The largest area of the city, Downtown is rich with historical and iconic sites in Boston. Stroll through one of Boston’s most famous green spaces, the Boston Public Gardens, check out and make way for duckling statues, picnic under a beautiful tree overlooking the pond, and walk over the iconic footbridge where, during summer time, you will catch a swan boat toting children and eager tourists through the pond. Have your camera ready to capture its peaceful beauty in the middle of a bustling city. Continue on through the Gardens and take in some open green space at the Boston Common, where you can spend time throwing a frisbee, sitting on a park bench, or, in the winter time, skating on the frog pond. Head north from the end of the Common to see the golden dome of the State House, and travel through government center to Quincy Market and Faneuil Hall, both a historic and popular destination worth a quick visit for a first time to Boston. Head to Long Wharf to visit the Aquarium, or catch a boat to Charlestown or even Cape Cod.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Built in 1928 as Boston, Massachusetts' first Art Deco skyscraper, the Hilton Boston Downtown/Faneuil Hall hotel is the ideal blend of historic charm and modern flair. The hotel is centrally located downtown just two blocks from the Harbor and near many attractions, dining and shopping options. The Hilton is a premier 4-Diamond full-service hotel with 403 deluxe guestrooms & suites. It features a full-service restaurant serving subtly sophisticated regional cuisine, and a comfortable bar and lounge. The Hilton also features a brand new, state-of-the-art fitness center and over 10,000 sq. Ft of meeting space. At the Hilton Boston Downtown/Faneuil Hall our team is committed to make your stay a memorable one. ... more   less 

Additional Information about Hilton Boston Downtown / Faneuil Hall

Address: 89 Broad Street, Boston, MA 02110
Region: United States > Massachusetts > Boston > Downtown
Price Range: ₹ 10,496 - ₹ 32,424 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Boston Downtown / Faneuil Hall 4*
Number of rooms: 403
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Hilton Hotels Direct and Jetsetter so you can book your Hilton Boston Downtown / Faneuil Hall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Boston Downtown / Financial District Hotel Boston
Hilton Hotel Boston
Hilton Boston Financial District
Hotel Style:
#34 Green Hotel in Boston
#37 Family Hotel in Boston
#39 Luxury Hotel in Boston
#48 Romantic Hotel in Boston
#52 Business Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Boston Downtown / Faneuil Hall staff and other travellers.
23 questions
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Questions? Get answers from Hilton Boston Downtown / Faneuil Hall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor suite or deluxe room”
 of 5 bubbles NJA17, 23 Feb 2017 | Read review
“Try to ask for a room away from the elevators; just like any hotel with elevators it can get a bit noisy if your room is near it.”
 of 5 bubbles cocoloco182, 21 Feb 2017 | Read review
“Higher floors will have more light.”
 of 5 bubbles jh137, 27 Jan 2017 | Read review
“Not much view from 4th floor - opt for higher if given a choice.”
 of 5 bubbles MaddyLibby, 16 Jan 2017 | Read review
“corner room has 2 walls of windows with great architectural views”
 of 5 bubbles dln2, 11 Dec 2016 | Read review
5 of 5