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About
#57 of 98 hotels in Boston
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Travellers' Choice
GreenLeaders Bronze level
Daily Mandatory Destination Charge will be added to the room rate and includes: Premium guest internet access, daily food and beverage credit for use in hotel restaurants, bicycle rentals, and notary services. Built in 1928 as Boston, Massachusetts' first Art Deco skyscraper, the historic Hilton Boston Downtown/Faneuil Hall is the ideal blend of old and new. Our stylish, intimate decor of warm brick, rich woods, and brass added various modern comforts and conveniences. Relax in a spacious guest room with a stunning view of the city and enjoy period-style furnishings and thoughtful business amenities, including WiFi. Savor classic American cuisine in our hotel restaurant, relax with a book in the library, and unwind in our state-of-the-art fitness facility. Hilton Boston Downtown/Faneuil Hall is in the heart of downtown Boston, Massachusetts in the Financial District, one block from Boston's Waterfront, ten minutes from Logan International Airport, and one mile from the Boston Conve
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycle tours
Kids stay free
Children's television networks
Paid private parking on-site
Wifi
Paid wifi
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Vending machine
Bowling offsite
Walking tours
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Refrigerator
Flatscreen TV
Bath / shower
Safe
Seating area
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
On-demand films
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
City View
Languages Spoken
English, French, Spanish, Arabic and 4 more
Location
100Great for walkers
Grade: 100 out of 100
192Restaurantswithin 0.5 km
86Attractionswithin 0.5 km
Contact
89 Broad Street, Boston, MA 02110-3509
Getting there
AquariumBoston T5 min
StateBoston T5 min
2910Reviews52Q+A100Room tips
Reviews
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The Hilton Faneuil Hall is a nice hotel, though the lobby was small and at the time we went was somewhat taken over by evevator renovations. We arrived around 8pm after a long train journey and decided to eat in the restaurant, The Fin Point Oyster Bar & Grille, which was very good, though quite loud. (They do seem to have a "quiet area" available, but we weren't in it.) The room was large and comfortable. The windows were somewhat small and it looked out on another building, so it was a bit dark, but not bad. The coffee shop the next morning had a good selection of pastries and breakfast sandwiches. The staff were helpful and courteous. I would certainly recommend Hilton Faneuil, though it is pricey. Luckily, I had a voucher which made it more attractive price-wise. The only disturbance was that they started working, very noisily, on the elevators at about 9am, but we were leaving anyway. The noise was quite loud, even on the 11th floor, away from the elevators.…
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Alan Reynolds, General Manager at Hilton Boston Downtown / Faneuil Hall
Responded 3 weeks ago
Hello, thank you for taking the time to leave a review of the Hilton Boston Downtown/Faneuil Hall. It’s great to know that you enjoyed your stay. I’m glad you were able to enjoy Fin Point and Tradesman, they are delicious choices! I appreciate your recommendation of our hotel. If your travels bring you back to Boston, we hope you’ll stay with us again soon! Warm Regards, Alan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
I stay in a lot of Hiltons. Two things made the Hilton Boston Downtown Faneuil Hall stand out. First of all the breakfasts were exceptionally good. It was helped by being A La Carte instead of a buffet but it was so good that we unusually had breakfast for three out of our four nights at the hotel. Second was the outstanding service provided by Lead Concierge John. He got us tables at restaurants that were notionally fully booked including the Union Oyster House and North Street Grille. At the Oyster house people were being told that there would be at least an hour’s wait but we were straight in and at our table in a matter of seconds. The North Street Grille had a similar waiting time - for breakfast! At the latter I mentioned that the table had been booked for us by John at the Hilton. The response was “John is great”. He needs to be called out for his exceptional customer service. He even remembered my name including the spelling the second time we spoke. Nuff said.…
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Date of stay: October 2022Trip type: Travelled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Alan Reynolds, General Manager at Hilton Boston Downtown / Faneuil Hall
Responded 12 Oct 2022
Thank you for taking the time to share your experiences at the Hilton Boston Downtown / Faneuil Hall. I am delighted to hear that we hit the mark for you! As I mention often the team is such an important part of the hotel and strive to provide the best service possible. Thank you for taking the time to mention John; he is a wonderful ambassador to our guests!! I’m thrilled to hear that you enjoyed your dining experiences and John was able to assist with your reservations. If your travels bring you back to Boston I do hope you will stay with us once again! Warm Regards, -Alan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BEDBUGS! Do not stay here! Not only did I get bedbugs and unwittingly bring them back to my house, but the way the hotel handled the incident is completely unacceptable. I stayed at the hotel from 1-3 Nov 2022. The day I checked out of the hotel, I noticed 3 little bites on my arm. Didn't think much of it at the time. I traveled home and several days later I had bites all over me. I discovered I had brought bed bugs home. I immediately called the hotel and talked to a manager at the front desk. I let him know my room number, told them to have someone check that room and treat it. He said someone from housekeeping would contact me shortly. I waited several days, never got a response. Called again, had them transfer me to housekeeping - left a message requesting someone call me back. Nothing. Called again the following week, talked to someone at the front desk - no manager was available, but they took my number. You get the drill...no response. I had to move out of my house for 3 days and pay $1,500 for an exterminator. To not even receive the courtesy of a phone call back to let me know what actions they took, or to offer to comp the nights I spent there, is completely unacceptable. I've never left a bad review anywhere. Do yourself a favor, don't ever stay at this hotel.…
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Date of stay: November 2022Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alan Reynolds, General Manager at Hilton Boston Downtown / Faneuil Hall
Responded 4 weeks ago
Hello, thank you for taking the time to leave a review of the Hilton Boston Downtown/Faneuil Hall. I apologize that you were not satisfied with your experience. Upon inspection of your room by our pest control partner, Ecolab, the report was negative for the trace of bedbugs. Please reach out to my email below if you’d like to discuss this further or would like a copy of the report. If your travels bring you to Boston again, I sincerely hope you’d consider staying with us, so we can show you that what you experienced was not our normal standard. Warm Regards, Alan Alan.reynolds@hiltonbostondowntown.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was a great time, close to many of the attractions that we wanted to be at! Both places to eat in the hotel we’re a great place to grab a bite to eat and a good breakfast! I will have to say that the highlight of the trip was the concierge desk, for a last-minute trip we came down and needed a reservation and Barry was able to get us a reservation at the last minute at what I would say one of the best restaurants in the north end!! We will definitely be back, and we will definitely be at this hotel again!
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Alan Reynolds, General Manager at Hilton Boston Downtown / Faneuil Hall
Responded 4 weeks ago
Hello, thank you for taking the time to leave a review of the Hilton Boston Downtown/Faneuil Hall. I am pleased to hear that you enjoyed your stay! Thank you for recognizing Barry, he always goes above and beyond for our guests. We look forward to welcoming you back again soon! Warm Regards, Alan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms and corridors are a little outdated but has a pleasant coffee shop and lounge as well as a restaurant with a good choice of local dishes. Great location with valet parking or nearby parking at the Post Office. Some elevators were closed off for refurbishment but this did not impact our stay. Front desk were helpful and friendly
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Alan Reynolds, General Manager at Hilton Boston Downtown / Faneuil Hall
Responded 4 weeks ago
Hello, thank you for taking the time to leave a review of the Hilton Boston Downtown/Faneuil Hall. I am glad to hear that you enjoyed your stay! Our staff strives to welcome all guests, I’m glad you were able to take advantage of our perfect location as well. We look forward to welcoming you back again soon! Warm Regards, Alan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Great service from the front desk and the Door guys were super friendly and helpful. Room was above expectation and had a nice and clean bath and shower which was important. Restaurant attached to the hotel had exceptional food and the service was just wonderful. Highly recommend !
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Alan Reynolds, General Manager at Hilton Boston Downtown / Faneuil Hall
Responded 4 weeks ago
Hello, thank you for taking the time to leave a review of the Hilton Boston Downtown/Faneuil Hall. It’s wonderful to know that you have enjoyed your stay! I’m pleased that our staff was helpful and you enjoyed your accommodations. If your travels bring you to Boston again, we hope you’ll stay with us! Warm Regards, Alan
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rob was the man at the door the day we arrived. He helped us with our things and brought us to the desk. He never in the 3 days we were there forgot our names. He greeted us with kindness and was more than helpful with information and suggestions. He was always smiling and joking around with us. He made us feel extremely comfortable and welcomed. I will say that all the staff was kind and very accommodating. The hotel was clean and in a great location. The coffee shop attached has great coffee and a quick breakfast.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alan Reynolds, General Manager at Hilton Boston Downtown / Faneuil Hall
Responded 20 Dec 2022
Hello, Thank you for taking the time to leave a review of the Hilton Boston Downtown/Faneuil Hall. It’s great to hear that you enjoyed your stay with us. Thank you for recognizing Rob, he surely is a friendly face and an asset to our team. We are lucky to have him! If your travels bring you to Boston again, we hope you’ll stay with us soon! Warm Regards, Alan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I came to Boston to have a quick Thanksgiving with my youngest who was studying in Amherst. I picked this hotel randomly- I didn’t know Boston and many hotels were reasonably priced. I was very happy with my choice. The staff was helpful and had my room ready early. The room was clean, comfortable and spacious. The hotel is located near shopping and the bus stops to where my youngest was arriving and leaving from. The hotel has two in house food options- The Tradesman and Fin Point. Fin Point is pricey but good and served up a delicious Thanksgiving dinner. Great stay- would return.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alan Reynolds, General Manager at Hilton Boston Downtown / Faneuil Hall
Responded 13 Dec 2022
Hello, thank you for taking the time to leave a review of the Hilton Boston Downtown/Faneuil Hall. It’s wonderful to hear that you enjoyed your stay! I’m glad to know our staff was friendly and you were pleased with our accommodations. Fin Point and Tradesman are two great dining spots, I’m happy you were able to enjoy them! If your travels bring you to Boston again, we hope to welcome you back. Warm Regards, Alan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just returned from a girls weekend trip in Boston with out stay here at the Hilton. The staff went above and beyond for us this trip. They were kind enough to re-heat our takeout since there are no microwaves in the room ( at 1 am mind you). The concierge, specifically Barry, made miracles happen and was able to get us a dinner reservation with no wait time at the last minute on a Friday evening, true hero here. He also had great recommendations for bakeries and gave fantastic instructions on how to get to the restaurant. They also helped us book our trolley tickets faster than I could have done it at the trolley station. Hotel was very clean and very conveniently located to a lot, particularly TD Garden Center, and lots of dining and nightlife. Will definitely stay here whenever I am back in Boston again…
Read more
Date of stay: December 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alan Reynolds, General Manager at Hilton Boston Downtown / Faneuil Hall
Responded 8 Dec 2022
Hello, thank you for taking the time to leave a review of the Hilton Boston Downtown/Faneuil Hall. I’m pleased to hear you had a great girls’ weekend in the city! Thank you for recognizing Barry, he is a great team member and I’m glad he was able to book your tickets easily. If your travels bring you to Boston again, we hope you’ll stay with us again! Warm Regards, Alan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My friends and I stayed for 2 short nights but it is by far one of the best traveling experiences we've ever had. Beds we're comfortable and the hotel was spotless. The concierge desk did everything they could to help accommodate us and ensure our trip to Boston was amazing. Barry specifically pulled a lot of magical strings that ended us at a delicious restaurant. I will absolutely be returning again in the future!
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alan Reynolds, General Manager at Hilton Boston Downtown / Faneuil Hall
Responded 8 Dec 2022
Hello, thank you for taking the time to leave a review of the Hilton Boston Downtown/Faneuil Hall. It’s wonderful to hear you and your friends had such a great stay! I’m glad that you enjoyed your accommodations and our concierge was able to assist you. Barry is a Rockstar! I’ll be sure to share your thoughts with him. We hope you’ll come back to visit soon! Warm Regards, Alan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$182 - $465 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton boston downtown / financial district hotel boston, hilton hotel boston, hilton boston financial district
LOCATION
United StatesMassachusettsBostonFinancial District / Downtown
NUMBER OF ROOMS
403
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Claim Your ListingHILTON BOSTON DOWNTOWN / FANEUIL HALL - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about Hilton Boston Downtown / Faneuil Hall
Which popular attractions are close to Hilton Boston Downtown / Faneuil Hall?
Nearby attractions include Boston Crawling (0.4 km), Cashunt Boston - Private Games (0.4 km), and Boston Harbor Islands State Park (0.3 km).
What are some of the property amenities at Hilton Boston Downtown / Faneuil Hall?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Hilton Boston Downtown / Faneuil Hall?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Boston Downtown / Faneuil Hall?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Boston Downtown / Faneuil Hall?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Hilton Boston Downtown / Faneuil Hall?
Conveniently located restaurants include James Hook & Co., Bostonia Public House, and Boston Chowda.
Are there opportunities to exercise at Hilton Boston Downtown / Faneuil Hall?
Yes, guests have access to a fitness centre during their stay.
Is Hilton Boston Downtown / Faneuil Hall located near the city centre?
Yes, it is 0.4 km away from the centre of Boston.
Are any cleaning services offered at Hilton Boston Downtown / Faneuil Hall?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Boston Downtown / Faneuil Hall?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Boston Downtown / Faneuil Hall offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.