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Sheraton Boston Hotel

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#46 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Sheraton Boston Hotel
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2,024 Reviews from our TripAdvisor Community

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Showing 1,760: English reviews
Houston, Texas
Reviewed 3 weeks ago

The hotel is in a very convenient location -right in the middle of back bay attractions, shopping malls, boutique shops at newbury st, fenway is right next door, and not too far from boston public garden and common, about 15 mins walk. You will get a full service experience from a typical well managed four star sheraton hotel. The rooms...

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Helpful?
Thank ExplorerX9
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear ExplorerX9, Thank you so much for staying with us during your recent trip to Boston! I'm so glad that your stay was comfortable and that you found our location to be so convenient. Our South Tower rooms do provide some wonderful views of the city; the North Tower providing the river view. We would love to welcome you back...

New York City, New York
Reviewed 3 weeks ago

Staff Associate Sherway Issac was extremely kind and helpful. Great staff/customer service experience. Room was comfortable and clean. Check in was breeze; no issues. Room service was good, the fitness center has up to date machines. Overall experience was great!

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Helpful?
Thank lam242017
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear lam242017, I am thrilled to hear that you enjoyed your recent stay with us! Sheway is such a great example of the warmth and hospitality that we provide to our guests, and I know she'll be so glad to hear that you appreciated her wonderful service. We look forward to seeing you again! Warm regards, Angela Vento General Manager

Reviewed 3 weeks ago via mobile

Very nice hotel. Clean. NO PARKING. They have a public parking next door and it's $40 per day. If I had know that i would of stayed at another hotel that cost more. One more thing they offer a upgrade "Sheraton Club" It's more money but honestly not worth it. It cost me $50 dollars more and it offers "...

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Helpful?
Thank leo r
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear leo r, I very much appreciate you taking the time to provide feedback on your recent stay. I'm glad that your overall experience was a positive one, but certainly do wish that your club experience had provided more value given the extra fee that you paid for such access. We do look forward to seeing you again in the...

Boston
Reviewed 3 weeks ago

Very comfortable and accommodating hotel. I recommend staying on a club floor. Great amenities!! The only recommendation I have is to upgrade their television service. Great proximity to all shopping and restaurants!!

Review collected in partnership with this hotel
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Helpful?
Thank dennisLily721
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear dennisLily721, Thank you for staying with us! I'm so glad that your stay was so comfortable and convenient. We look forward to seeing you again! Warm regards, Angela Vento General Manager

New Haven, Connecticut
Reviewed 3 weeks ago

Reliable and convenient hotel conveniently located to Back Bay, great mall shopping and restaurants. The rooms were clean and comfortable. The staff was extremely helpful and nice, from check-in to maid service. Even the concierge service was always helpful down to the smallest details.

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Helpful?
Thank clr2015
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear clr2015, Thank you for staying with us during your recent trip to Boston! I'm so glad that you enjoyed our great location and that the staff were warm and welcoming. We look forward to seeing you again! Warm regards, Angela Vento General Manager

NYC
Reviewed 3 weeks ago

We stayed here opting the Sheraton over the Westin as there was a pool and thought my son would enjoy some swimming. The hotel is dated and needs some serious updates. Walking into the lobby it feels depressed and old. The check-in was fine, people were nice and we received our room keys quickly. The first room we were assigned...

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Helpful?
Thank Andrea L
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Andrea L, Thank you for providing feedback on your recent stay with us. Although I'm disappointed that the first room assigned was not to the standards that we uphold, I'm glad that the front desk staff were able to provide a more comfortable suite on our Club floor. Your observations and feedback are truly appreciated and will be shared...

München
Reviewed 4 weeks ago via mobile

Not sure if the outdated rooms with a "view" on a gigantic wall, no USB plugs, no minibar, hole in the wall in the bathroom and a strong Chlorine smell from the pool is worth this price. Positive was the tasty quality of the banquet food and service and very good housekeeping. Location is excellent.

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Helpful?
Thank Andreas R
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Andreas R, Thank you for taking the time to share your review. While I'm delighted that you were able to experience our excellent location within the Back Bay, I sincerely apologize that you were displeased with the experience you had here at the Sheraton Boston. I would appreciate the opportunity to speak with your further in hopes that we...

Reviewed 4 weeks ago

Nice hotel, with comfortable rooms, with plenty of space. The staff is friendly, Sheraton's standard. You can expect clean, quiet and comfortable beds, easy check-in and check-out and excellent location.

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Helpful?
Thank Paulo P
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Paulo P, Thank you so much for staying with us! I'm so glad that your stay was comfortable and convenient. We hope to see you again soon! Warm regards, Angela Vento General Manager

Lees Summit, MO
Reviewed 4 weeks ago

Stayed here while my daughter had a college audition at Boston Conservatory. The location was great because we could easily walk to the college. The hotel is okay. We checked in and got to our room and it wasn't completed finished. The bed wasn't all the way made and the room reeked with marijuana. It appeared the staff, or someone,...

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Helpful?
Thank CzechZuzka
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear CzechZuzka, Thank you for staying with us while your daughter was auditioning at the Conservatory! I'm terribly sorry for the issues you encountered in your rooms; we always strive to make sure that guests are comfortable as soon as they arrive to the hotel. I will certainly make sure that your concerns are addressed with the appropriate departments. We...

Reviewed 4 weeks ago

This was the second time we've stayed here, and I found it to be convenient, great location and a good price- for Boston. it connects to the Prudential and the mall with lots of shops. If the weather is bad, you don't have to even go outside. Room was clean and comfortable. Location is great- close to Newbury Street, Symphony...

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Helpful?
Thank Debbie P
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Debbie P, Thank you so much for staying with us while you visit Boston. I'm so glad you enjoyed the hotel's proximity to the mall and the sites around the city. We look forward to seeing you again! Warm regards, Angela Vento General Manager

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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Spa
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Business-friendly Sheraton Boston Hotel, which is connected to Hynes Convention Center, is 4 miles from Logan Airport and close to the Shops at Prudential Center, Copley Place, and Newbury Street. ... more   less 

Additional Information about Sheraton Boston Hotel

Address: 39 Dalton Street, Prudential Center, Boston, MA 02199-3901
Region: United States > Massachusetts > Boston > Back Bay
Price Range: ₹ 15,510 - ₹ 40,969 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Boston Hotel 4*
Number of rooms: 1220
Reservation Options:
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Also Known As:
Sheraton Hotel Boston
Boston Sheraton
Hotel Style:
#21 Green Hotel in Boston
#35 Luxury Hotel in Boston
#36 Family Hotel in Boston
#39 Business Hotel in Boston
#52 Romantic Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Boston Hotel staff and other travellers.
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Questions? Get answers from Sheraton Boston Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room at least 5th floor or higher! You can get a beautiful view of the city.”
 of 5 bubbles 632pattyh, 23 Mar 2017 | Read review
“High floors have excellent views”
  • This is a pano from our giant window. Floor 25.
  • Sunrise from our window.
 of 5 bubbles 701celinar, 14 Mar 2017 | Read review
“Choose another hotel”
 of 5 bubbles CS646, 10 Mar 2017 | Read review
“Ask for room with a view”
 of 5 bubbles ExplorerX9, 5 Mar 2017 | Read review
“The higher levels have more beautiful views.”
 of 5 bubbles PauloP51, 28 Feb 2017 | Read review
5 of 5