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Sheraton Boston Hotel

2,531 reviews
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Traveller (543)
Room & Suite (423)
Dining (37)
Overview
  • Excellent43%
  • Very good37%
  • Average14%
  • Poor3%
  • Terrible3%
Travellers talk about
“prudential center”(228 reviews)
“south tower”(64 reviews)
“the club lounge”(111 reviews)
Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4.0 Star Hotel
All hotel details
Offers from Sheraton Boston Hotel
Special Offer: Love our locals
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,531)Write a Review
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All reviewsprudential centersouth towerthe club loungememsura zilicretractable roofcharles riverspg memberlarge hotelfenway parknewbury streetbay areajunior suitean upgradeconcierge deskhigh floorcorner roomking bed
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21 - 25 of 2,215 reviews
Reviewed 2 weeks ago

Unfortunately, I have not even stayed in this hotel yet, but their customer service has been sub-par. For my upcoming trip in July, they charged my card in full without my permission yesterday. I have spoken to 3 people at Starwoods Resorts who all can't...More

Thank kctravel23
Response from TeamMarriott, General Manager at Sheraton Boston HotelResponded 2 weeks ago

Please accept our apologies regarding any confusion about the charges added to your card for your upcoming July stay.Please reach out to me with your reservation and contact details at dan.kakabeeke@sheraton.com so I can look into this. Dan Kakabeeke Hotel Manager

Reviewed 3 weeks ago via mobile

I stayed at this hotel 3 times in three months. My last stay the cover of the air conditioning/heating unit fell off in the middle of the night while I was sleeping. Not exactly sure how it happened, but upon closer examination I could see...More

Thank lor13149
Response from TeamMarriott, General Manager at Sheraton Boston HotelResponded 3 weeks ago

Dear lor13149, Thank you for your honest review of your stay and please accept our sincere apologies for the issues you had with your air conditioning/heating unit in your room. We wish that we could have addressed and fixed the issue while you were still...More

Reviewed 3 weeks ago

We stayed here for two nights and had a very enjoyable stay. We stayed at the beginning of the 'deep freeze' so we were extra thankful to have somewhere warm and comfortable. Our room was large with a super comfy bed and a great tv....More

Thank L0uise2
Reviewed 3 weeks ago

My wife and I just stayed at the Sheraton Boston Hotel, visiting our son who is in his last year at Northeastern University. We were in a mini-suite on the twenty-third floor with a river view, which is nice, so we can meet in a...More

Thank timfromnj
Reviewed 3 weeks ago

Just got back from a weekend stay and room was old but nice, there was a conference going on for a college and there was groups of teenagers by the hundreds. Me and my husband had tried using elevators to the 22nd floor to get...More

Thank Laura M
Response from TeamMarriott, General Manager at Sheraton Boston HotelResponded 3 weeks ago

Dear Laura M, Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We are very sorry you had trouble with other guests at the hotel during...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$ 113 - US$ 636 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Green Hotel in Boston
#31 Family Hotel in Boston
#39 Business Hotel in Boston
#39 Luxury Hotel in Boston
#52 Romantic Hotel in Boston
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 113 - US$ 636 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Green Hotel in Boston
#31 Family Hotel in Boston
#39 Business Hotel in Boston
#39 Luxury Hotel in Boston
#52 Romantic Hotel in Boston
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (543)
Room & Suite (423)
Dining (37)
Pool & Beach (27)
Business Centre & Event Rooms (25)
Amenities (20)
Family and Play Areas (2)
Nearby
Back Bay
Wander around this quintessential neighborhood in the
heart of Boston for high-end shops, restaurants, and
the feeling of city bustle. Its most identifiable
skyscrapers, the Prudential Center and John Hancock
Tower, are highlights of the city skyline. Visit
Newbury street to explore unique and trendy boutiques
– as well as every other kind of store imaginable –
all housed in beautiful brownstone buildings. In nice
...More
Questions & Answers
Ask a question
jacksonpollard
14 February 2018|
AnswerShow all 7 answers
Response from chicveck | Reviewed this property |
No musty smells. The beds are comfy and the rooms are clean.
0
Votes
embracefan
30 January 2018|
AnswerShow all 4 answers
Response from Romantic_Journey | Reviewed this property |
I do not remember, sorry.
0
Votes
Google Translation
Edward H
23 January 2018|
Answer
Response from Romantic_Journey | Reviewed this property |
I had no bad experience in this respect.
0
Votes
Google Translation
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12345619
Room Tips
"Riverview if you can get it, if not club room to get an excellent view from the lounge."
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"Ask for a view of the Charles River."
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"Go with club level. Good deal."
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"higher floors with view to Charles river"
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