We were swayed to stay here because we wanted to stay in the Copley/Back Bay Area and the Marriott was undergoing renovations. Wish we had taken the chances at the Marriott of stayed at the Westin. Our room was on the 5th floor and had views of 4 concrete walls. The bathroom was extremely small and the pillows had to be piled on top of each other because they were so worn and flattened. We both ended up with back aches after sleeping here for 4 nights. The air conditioner vent in our room had black "stuff" hanging out of the vents and the bathtub had previously been painted and the paint was all peeling and chipping away. Other than the housekeeper on our floor, no one in the lobby ever acknowledged us coming/going during the 4 days and there was never anyone at the Concierge desk to gain any information. The front desk was staffed with 1 person and there was usually a line there. There are definitely better options and I recommend you take advantage of them.…
I recently stayed at the Boston Sheraton and had just the best experience. The location is great, the amenities excellent, the rooms clean, and the staff extremely friendly and courteous. In particular, Shewaye at the lobby restaurant truly went above and beyond. She served me twice and, both time, was extremely friendly, fun, kind, and helpful. I look forward to my next stay and cannot recommend this hotel highly enough!
Excellent hotel, location and amenities. Great customer service. Connected to so much through tunnels making it so much easy to walk. Check in was bumpy as I forgot my cc but wasn’t informed that I could use cash or debit to check in as reservations were made by my company and they would have fixed it as soon as they could. No sweat. Good AC and decent view.
I just returned from a three night stay at the Sheraton Boston. It is a very large hotel, and it's busy, but the staff handles it well. All staff we encountered were helpful and friendly. The elevators are fast too. We found it very quiet and we had a room near the elevators. The decor may be a little old, but everything was in good working order. There was a newer TV that allowed for streaming and the bed was very comfortable. I will add things I was either confused about or didn't know about. The Prudential Center mall is attached to the Sheraton on the 2nd floor. As soon as you enter the mall from the Sheraton there is a Dunkin Donuts, if you don't want to pay hotel prices for coffee and breakfast. There is a bright, airy sitting area right outside Dunkins. There was also a Blue Bottle Coffee and other more upscale coffee shops in the mall. There is also an Eataly nearby that has some really nice breakfast options. There is also a CVS in the mall where we got soda and bottled water for the room. There was a fridge in our room. If you are looking to stay at the Sheraton make sure you join the Marriott Bonvoy Club. It's free and you will get a small discount on your room if you book through Marriott's website. The Sheraton has a 9.99 charge for wi fi unless you are a Bonvoy member. So make sure you join for that if nothing else. The location of the hotel, while not in the center of the tourist attractions is close enough for a quick subway ride. There is a T station attached to the Prudential Center which you can access from the inside. It's actually hard to find the entrance from the street. The only marking is a small round sign with a T on it. We crossed the street to enter the first few times not realizing there was an entrance in the Prudential. If you cross the street you have to use stairs. The Prudential entrance has an escalator. We got on the Hop On Hop Off Trolley Tour right across the street from the hotel, which was also convenient. We road it to Faneuil Hall got off for lunch and a look around then did the second half of the tour and got off at our hotel. The Sheraton is also convenient to Fenway Park. Many people like to walk, but we took a taxi for $5. If you like dinner near the hotel there are plenty of options, even a Legal Seafoods in the Copley Place Mall across from the Prudential Mall. I would definitely consider staying at the Sheraton again if my travels bring me back to Boston.…
We really enjoyed our stay. We came down from NH to celebrate our sons 17th birthday after two covid birthdays. We are very grateful Brendan the manager was able to get us all squared away, what a genuine leader. Barnabus helped to make sure the room next to the suite could attach to it so we could make sure our son and his friends were being quiet. So grateful, and will always look at this hotel fondly.
Stayed at the Sheraton Boston very a professional conference and the experience was what you would expect from a large, business/convention hotel. The lobby is spacious and the staff helpful and friendly. The meeting areas fill the need (all on 2nd floor); they are functional. The sleeping rooms are comfortable and also functional, but probably in need of some updates. In fact the entire facility could use a facelift, which of course every property needs at some point. The location is the best part as it is in the vibrant Back Bay neighborhood and close to numerous restaurants, bars, and shopping outlets. That is a great thing because the only true negative to the property are the food choices, which are decidedly mediocre. Overall, a nice stay.
Despite the old-fashioned lobby, I really had no complaints about this stay. I loved the room, the river view/s, and my bed and pillows. After checking out, I missed that bed for days. The one comment I have is that the unfinished wall under the sink (visible while taking a bath) was discomforting. Definitely convenient to the Hynes Convention Center, For food, try Terra for their simple pasta (located inside Eataly and up the stairs); say hi to Evan if you sit at the bar--he was fabulous.
Alarm in next room went off at 12 AM!!! Had to call downstairs to have someone turn it off!!! Annoying to be woken up!! Comfy beds and great views of Boston!!! Clean room and great TV to watch!!! Unfortunately we didnt get to use the pool or hottub!!
My wife and I had a weekend getaway in tandem with going to a New England Patriots game. We selected a stay and park option to take advantage of the extremely convenient parking location of the hotel garage. The hotel itself appears to have been recently renovated as the lobby and (our) room were in impeccable condition. We stayed in a Jr. Suite on a high floor overlooking the Charles, which I'd highly recommend. Lots of space to spread out with a gorgeous view to enjoy and watch evolve whenever spending time relaxing. The hotel location and connection to multiple malls, via enclosed walkways, makes for a terrific day of winter strolling without a jacket being needed. Just outside of the indoor options are many excellent places to eat and drink. Too many to list. Service remains quite high even in these times of difficulty in finding staff for the hospitality industry. We were cordially greeted and assisted at every level, from reception to the garage attendant. It was quite nice to feel like we were appreciated by all of the staff. One last thought is that the elevators are extremely fast and always available, with many to choose from. They are a bit quirky though, as they don't all go up past the 25th floor or down to the garage level. It's a very minor inconvenience however.…
Very nice hotel. Staff was professional and friendly. The room had a beautiful view of the river. The gym is very complete and clean 100% recommend. It’s in a very convenient area connected to the Copley plaza and lots of restaurants around. Home alone could film another movie in here.