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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#30 of 180 hotels in Boston
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Historic, yet modernly elegant, InterContinental Boston is one of the city's most celebrated hotels. Located on the harbor, our Waterfront Hotel pairs elegant rooms and posh amenities with gorgeous event space. Whether hosting a prestigious meeting or wedding, or relaxing in our Spa InterContinental, you will appreciate the close proximity to Boston's most sought-after landmarks, including the Boston Tea Party & Ships Museum, just steps away.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Boating
Babysitting
Valet parking
Paid private parking on-site
Wifi
Pool / beach towels
Swimming pool toys
Pool with view
Indoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Water sport equipment rentals
Aerobics offsite
Bicycle tours
Bowling offsite
Patio
Walking tours
Board games / puzzles
Children's television networks
Kids pool
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Marina View
Languages Spoken
English, French, Russian, Spanish and 9 more
Location
100Great for walkers
Grade: 100 out of 100
125Restaurantswithin 0.5 km
26Attractionswithin 0.5 km
510 Atlantic Avenue, Boston, MA 02210-2210
Getting there
South StationBoston T5 min
CourthouseBoston T6 min
5880Reviews51Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
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+1
We loved our 6 night stay here. Very classy place. Friendly & helpful staff, nice room, comfy bed, quiet hallways & a great location. Handy for South Station/Quincy Market/Downtown. Would highly recommend.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
Intercontinental Boston delivered one of our best and most memorable hotel stays. We enjoyed 7 nights here. The customer service experience was outstanding. All departments of the hotel delivered exceptional service. Our check-in experience was professional, super friendly and informative. The perfect start! A special mention to the team who manage the daily room clean (Our room was 502). The room was cleaned to a very high standard and the team member who looked after our room was super warm and friendly. It was a pleasure seeing her everyday, working super hard to deliver the best standards for this hotel. We enjoyed some amazing breakfasts. Special thank you to Annie who served us at breakfast. A perfect host and exceptional service. We used the Club Lounge during our stay. A fantastic experience. Great space to relax. The management team at this hotel have got the perfect balance here. The food, drinks and the space were just right. Plenty of options! Krish, Francesca and Dennis were the perfect hosts. By far the best club lounge team I have ever come across. Attention to detail, warm, welcoming and always provided plenty of tips of places to visit in Boston. Thank you. We look forward to visiting again.…
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Date of stay: June 2023Trip type: Travelled as a couple
Room Tip: Grab yourself a Charlie Card (Unlimited Travel version. We used the 7 Day card) to visit Boston...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Laura Ward, Marketing at InterContinental Boston, an IHG Hotel
Responded 26 Jun 2023
Dear mayur1977, Thank you for taking the time to share your wonderful experience at Intercontinental Boston! We're thrilled that we were able to provide you with one of your best and most memorable hotel experiences. It's truly rewarding to know that our exceptional service, from check-in to the daily room cleaning, left a lasting impression. We're also delighted to hear that you enjoyed the fantastic Club Lounge experience with our amazing team members. We can't wait to welcome you back for another incredible stay in the near future! Kind regards, The InterContinental Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Boston Intercontinental is a gem of a hotel, located right in the financial district and along the Boston Main Channel. 15 minutes from the airport, it provides easy access in and out of the city while also being located close to many major company offices. Check-in is always warm and friendly, no matter the time of day, and the rooms are quiet and comfortable, though starting to show a bit of their age. There are plenty of dining options nearby and the beds are plush and snug. The rooms also come with all the basis you would expect from a high-end business hotel (Wi-Fi, ironing board, etc.) The only thing missing is a couple of bottles of water in the room, which at this level, I find somewhat amazing. (There isn’t a drugstore or a market nearby that has easy access either.) Still, missing one amenity is a small price to pay for a comfortable bed and an easy commute to your morning meetings.…
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Laura Ward, Owner at InterContinental Boston, an IHG Hotel
Responded 1 week ago
Dear Lancelot18, Thank you so much for taking the time to leave us a review. We are so glad to know you had a positive experience with us. We appreciate your kind words about our warm and friendly check-in process, convenient location, and rooms. It's always our goal to provide a memorable experience for our guests, and we're thrilled to know that we succeeded in making your stay special. Your feedback is invaluable, and we look forward to welcoming you back for another enjoyable stay soon. Kindest regards, The InterContinental Boston Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Most exceptional experience!! Not one complaint with our stay!! Friendly staff and breakfast servers whose names were Any and Marcus. They are wonderful and meticulous with detail in dining. My family and I will always pick this location while when we visits Boston again. 100%
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Laura Ward, Owner at InterContinental Boston, an IHG Hotel
Responded 1 week ago
Dear MeganhB9128GF, Thank you for taking the time to leave us a review and share your positive experience with us. We are thrilled to hear that your stay was exceptional and that our staff made a lasting impression. It's always our goal to provide a memorable experience for our guests, and we're thrilled to know that we succeeded in making your stay special. Our team works hard to create a welcoming and comfortable environment, and your positive feedback is truly rewarding. We look forward to welcoming you and your family back for another memorable stay, and we appreciate your kind words and loyalty. Kindest regards, The InterContinental Boston Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful hotel love everything and Marcus and Any especially were wonderful servers ❤️ tub is a great size with a nice seperate shower bed is comfy robes are soft and warm ❤️we will be back ! Great prices
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Laura Ward, Owner at InterContinental Boston, an IHG Hotel
Responded 1 week ago
Dear KatieIR3740NS, Thank you for taking the time to leave us a review and provide feedback on your recent visit to InterContinental Boston. We are delighted to hear that you enjoyed your stay at our hotel. It's always our goal to provide a memorable experience for our guests, and we're thrilled to know that we succeeded in making your stay special. Our team works hard to create a welcoming and comfortable environment, and your positive feedback is truly rewarding. We look forward to welcoming you back soon for another wonderful stay, Warmest regards, The InterContinental Boston Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hostess Joss at Miel, was one of the sweetest people I’ve ever encountered in the service industry. It was a super busy Saturday brunch rush when I went with friends, but she still managed to greet us with a smile and compliment my nails
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Date of stay: October 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Totally awesome hotel experience for my two-night business trip. My 'junior suite' was not a 'suite' by any definition of that term, but still the largest non-suite hotel room I've ever stayed in, with a great view of the harbour. Location downtown is optimal, bed and room set-up were comfy, practical, and amenable to work, staff are helpful and seem well trained, room service is fast, great on all those counts. Negatives are the lack of any convenience-type amenities in the hotel, such as a shop for sundries (e.g., my forgotten toothpaste), or a casual coffee-shop type place to grab a quick bite. To be fair, there's plenty within a few blocks of the hotel, but it would be nice to have that within the hotel. Also, quite annoying that the hotel has the cojones to charge a 'resort fee' on top of the already very expensive room rate. But overall, I was quite happy to stay there.…
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The location was perfect - by the harbour, within walking distance to the South Station. The room was a double queen because that was strangely the most economical which meant the room was large and spacious. The bathroom was gigantic and had both a shower stall and a tub. The staff couldn't have been lovelier - especially the concierge: Adam who was so brilliant it is hard to even put it into words. He had suggestions and top tips about everything and was so genuinely excited when we reported back how much we had enjoyed his recommendations. The gym was really well served and busy enough not to feel creepy but never overcrowded. The only thing that dampened our stay was the hidden charges - $35 amenity fee for the opportunity to use things seemed a bit excessive and the "free breakfast" came in at a smart $10 a day - why, I wonder? (The breakfast was priced at over $100 a day when we signed for the "bill" which seems a little over the top). Amazing cocktails at the bar - but at $25 a pop you would hope for them to be delivered by a Swedish Masseuse. It would be a perfect place to stay on an expense account, but brace yourself if you are paying for the bill yourself. …
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Discuss the amenity fee before you book...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Laura Ward, Owner at InterContinental Boston, an IHG Hotel
Responded 4 weeks ago
Dear J1649FLlucys, We appreciate your detailed and thoughtful review of your recent stay at InterContinental Boston. It warms our hearts to hear that you enjoyed our location and that our concierge, Adam, was instrumental in enhancing your stay with fantastic recommendations. We will be sure to pass on your kind words to him. Your positive comments about the gym, cocktails at the bar, and the overall atmosphere are equally valued, as we strive to provide a well-rounded and enjoyable experience for all our guests. Your candid remarks about the amenity fee and breakfast charges have been shared. We understand that transparency is vital, and we'll be taking your feedback into account as we continuously work to improve our offerings. Your insights are truly appreciated, and we look forward to the opportunity of welcoming you back in the future. Warm regards, Laura Ward Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My partner and I are frequent guests of IHG’s and Intercontinental is our favourite brand - we’ve stayed at Intercons all over the world, including Fiji, Bali, London, Paris, Amsterdam, Los Angeles, Sydney, Barcelona and Santiago to name but a few. This is by far the worst experience we’ve ever had at an Intercontinental Hotel. A formal complaint was sent to the IHG Rewards Team who were quick to respond, advising they had raised a complaint and sent it to the hotel management team for feedback. This was almost a week ago, and no one from the hotel ever got back to us. In brief - reason why we would not recommend the hotel: - Staff are poorly trained - Senior staff are rude - At check in we were given room keys that didn’t work. Having taken our bags all the way up to the room to realise this, we had to go all the way back down again. Same thing happened a second time. The guy on Reception was pleasant enough but clearly new and there was another make and female colleague just stood giggling at the side the whole time, unwilling to help him. For the third time Reception had decided the room key box needed charging so they changed our room and we eventually got in - at this point the female colleague finally helped, but the senior male colleague just stood smirking the whole time - IHG Platinum Rewards was not recognised at check in - no points or drinks vouchers were offered - No room upgrade was offered even though they were selling plenty of upgrade rooms the that evening - On the Saturday, my partner and I, plus two other couples, got drinks at the bar and went to sit outside. About 20 minutes later a waiter came out and shouted at us all saying ‘This is a service area - you should not be here! This is a service area!!!’ - The hotel public areas are tired and in need of refurbishment - Pillows in the rooms are too small for the beds - Asked to speak to a manager and was told no one was available (Sunday morning) - The one positive was the housekeeping staff who were very friendly the whole time Based on the above, we will no return - we will stay at the Hotel Indigo next time we visit.…
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Don’t stay here!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Laura Ward, Owner at InterContinental Boston, an IHG Hotel
Responded 4 weeks ago
Dear theroccouk, Thank you for taking the time to provide us with your valuable feedback following your recent stay with us at InterContinental Boston. Your candid insights are essential in helping us improve our services, and we genuinely appreciate your loyalty as frequent guests of IHG and the InterContinental Brand. First and foremost, I would like to extend our apologies for the subpar experience you encountered during your stay. It is disheartening to learn that you left our hotel with such negative impressions. We take your concerns very seriously, and I assure you that we are actively addressing each issue. I am afraid we are unable to locate your reservation based on the information provided. I would like to discuss your reservation and to allow us to make things right, please contact me directly at laura.ward1@ihg.com. Once again, we appreciate your feedback, and I want to assure you that we are fully committed to learning from this experience. Warm regards, Laura Ward Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been going to this hotel for three years every time we visit our son, who goes to college in the area. At first, the service and amenities were top-notch but over time, everything has declined. The slippers disappeared, then the personal toiletries were replaced with large bottles attached to the wall, pillows are no longer down or fluffy. No pen or paper in the room. The furniture is starting to show wear, and on our last visit, the two drawers in the bathroom fell out, water leaked from the shower, and breakfast in Miel was not good (I asked for eggs scrambled with onions and the eggs came out with a slice of raw onion on the plate). For our loyalty, we were given a room on a low floor right near the elevator with a view of the roof, this despite being IHG members who have a standing request to be away from the elevator and on a higher floor (the hotel was not full and I reserved the room months ago). But the biggest issue has been that when we checked out, the computer system was down. A manager wrote down our room number and the fact that we had just paid for our parking in the garage. He assured me we would not be charged twice and that we would receive our bill as soon as the system was back up (he thought 15 minutes). That night, hours later, I called to ask for the bill and to remind them about the parking fee. I was reassured again but still no bill appeared in my email. I called every day for about four days before I finally got a bill with the parking charge. I called to say I had been double charges and I emailed a copy of our receipt. No response, no credit. I have now called almost every day since checking out on October 15 and have gotten no response. I was transferred to a manager who is, conveniently, never able to answer and has not returned my calls or my husband’s. When I call the front desk, I am told that they will investigate and get back to me—despite the fact that I emailed them a copy of the charge. At this point, it’s not about the $65/day I should not have been charged—it’s the blatant disregard and the terrible customer service. They obviously do not care about their clientele, and there are so many hotels in Boston that it is not necessary to put up with this. I would avoid. What a shame. …
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Laura Ward, Owner at InterContinental Boston, an IHG Hotel
Responded 4 weeks ago
Dear LoriR_11, I would like to again extend our sincerest apologies for the disappointing experience you encountered during your recent stay with us at InterContinental Boston, and I want to personally thank you for sharing your feedback. Your loyalty and repeated visits to our hotel over the years are greatly appreciated, and we deeply regret that you've noticed a decline in service and amenities. I assure you that your comments have not fallen on deaf ears, and we take your concerns seriously. We are actively working to address the issues you've raised to ensure our guests receive the exceptional experience they deserve. As you are aware we have adjusted the charge and hope that you find our efforts acceptable. If you are willing to give us another opportunity to serve you, please do not hesitate to reach out to me. I would be personally honored to ensure that your next stay meets and exceeds your expectations. Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a more satisfying stay. Kind regards, Laura Ward Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$249 - $432 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental boston hotel boston, boston intercontinental
LOCATION
United StatesMassachusettsBostonFinancial District / Downtown
NUMBER OF ROOMS
424
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Claim Your ListingINTERCONTINENTAL BOSTON, AN IHG HOTEL - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about InterContinental Boston, an IHG Hotel
Which popular attractions are close to InterContinental Boston, an IHG Hotel?
Nearby attractions include Boston Tea Party Ships & Museum (0.2 km), Waterfront (0.3 km), and Boston Children's Museum (0.3 km).
What are some of the property amenities at InterContinental Boston, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at InterContinental Boston, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Boston, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Boston, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to InterContinental Boston, an IHG Hotel?
Conveniently located restaurants include Flour Bakery + Cafe, James Hook & Co., and Mr. Dooley's Boston Tavern.
Are there opportunities to exercise at InterContinental Boston, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is InterContinental Boston, an IHG Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Boston.
Are any cleaning services offered at InterContinental Boston, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental Boston, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental Boston, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.