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InterContinental Boston

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510 Atlantic Avenue, Boston, MA 02210-2210
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (1466)
Room & Suite (754)
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What is Travellers’ Choice?
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 24/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Boston
Updated 24/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 99 hotels in Boston
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Renovated in 2020. This breathtaking, modern Boston waterfront hotel stands on the site where a late-night tea party ignited the American Revolution. Located between the financial district and the booming Fort Point Channel, find yourself at the heart of the city and take in waterfront views from Miel, Boston's first Provence-themed brasserie. An urban retreat, relax and revive with an indoor lap pool and full-service spa.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Indoor pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Boating
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Heated pool
Restaurant
Breakfast available
Complimentary instant cofffee
Water sport equipment rentals
Aerobics offsite
Bicycle tours
Walking tours
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family
Languages Spoken
English, French, Russian, Spanish and 10 more
Hotel links
Special Offer:Park and Stay

Location

Full view
100Great for walkers
Grade: 100 out of 100
155Restaurantswithin 0.5 km
22Attractionswithin 0.5 km
5617Reviews48Q+A100Room tips
Traveller rating
  • 4,039
  • 1,110
  • 275
  • 97
  • 97
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Popular mentions
HoustonAndre wrote a review Yesterday
Houston, Texas21 contributions73 helpful votes
Fantastic location, walking distance to everything and great views. In general hotel facilities and service was great, but the concierge completely misguided us to our day trip to Marthas Vineyard, and we had a logistical nightmare with old cramped buses and long waiting times, with a infant, hence only 3 stars.
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Date of stay: July 2021
Value
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Sleep Quality
Room Tip: Cannot trust the concierge service
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bohemianguy2001 wrote a review 14 Jan
Lafayette, California62 contributions115 helpful votes
Being a Spire Elite with IHG, I decided to spend a couple of hundred dollars to upgrade to Ambassador. I figured that since it is one of the highest status you can achieve, it would entitle me to an early check-in and an upgraded room at the least. We stay at the Boston Harbor Hotel when we visit Boston and love it but decided to try something new. On the first day, we arrived around 2pm. I asked the front desk if an early check in was available. I was told that the room wasn't ready but they could store the luggage and call me when it was ready. At 3:30pm, after the regular check-in time, I checked again and was told that I was upgraded to a suite and the other guy was an ambassador too and was checking out late. At 4:30pm, I asked them again and was told by the front desk agent that they couldn't tell me when I could check in. The guy had the gall to tell me that I was getting my money's worth as an Ambassador and should be happy . I was given an option to downgrade my room and check in immediately . Ok, sure , then why didn't they give me the option three hours back? I asked to talk to a manager and that didn't work. Finally, I posted on social media about how poorly a loyal customer was being treated around 5:30pm.. 2 hours after their published check-in time and over three hours after arriving at the property) and magically, the room was available in 5 minutes. The room was huge and gorgeous with breathtaking water views. If this were the only issue I had faced during the stay, I would give this hotel 4 stars but unfortunately, our woes continued on. Next day, we put on the room service button and left during the day. On returning in the afternoon, the room wasn't done. We were told that maybe , we also put the do not disturb button on. We did not but well, I gave them the benefit of doubt. We left in the late afternoon and made sure we pressed room service again and that the do not disturb was not on..we also told the maid and front desk that we were leaving and requested the room to be done . A couple of hours later, the room wasn't still done. Once again, I called the front desk and complained. We were told to wait in the lounge while they did the room. As we were leaving, the cleaning lady walked in and told me that it was my mistake that she had to do this room now. I told her that I did not want to argue and wanted to wait downstairs. She got angry and asked me to wait while she called her manager and picked up the phone in the room and started talking .. I asked her to put her mask back on and practice social distancing and left the room. She kept asking me to stop and called another cleaning lady in the room to try and stop me. I have never seen such a poorly trained staff who would argue with guests and try and stop them from leaving. It wouldn't be a stretch to say that I started to worry about my safety next. The housekeeping manager apologized. The GM was very nice and called me and offered to give me a complementary stay next time I visited Boston. I believe I got some points as well. That is all well and good but here is the final nail in this proverbial stay/coffin. We booked a ride to the airport from the front desk. I assumed that like any upscale hotel, the charge would be included in the final bill . Instead, no one mentioned anything and it wasn't. On the day , a sketchy guy turns up and drops us at the airport. As I tip him, he says the hotel didn't pay him and he wants to be paid. I called the hotel and they rudely hang up saying they do not pay the ride service and let the guests settle the bills. The guy then charges my card by taking a copy but can't give me a receipt and ends up writing something on a piece of paper. He is literally called Mr. A or something. He promises to send me a receipt when his machine starts working again.. Imagine that, I go to the front desk of a 5 star hotel and ask for a SUV to the airport and they work with some Mr A who takes a copy of a credit card and grumbles about why a $20 tip is not enough for his work. Here is a summary of the stay.. messed up check-in, great room with amazing views, poorly trained housekeeping staff that made us feel unsafe, Rumba lounge is great but closes at 9:30pm which is ridiculous , a sketchy ride to the airport in their recommended cab service and an offer to give me some kind of free room if I email the GM .. who knows what exactly that offer will entail. Is it worth another try?.. I don't know.. Boston Harbor Hotel is way more polished. I wouldn't recommend the Inter-Continental Boston and especially wouldn't do it to anyone who is an Ambassador or Elite member with IHG.
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Date of stay: October 2021
Rooms
Location
Service
Room Tip: Just stay away
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376tiffle wrote a review 13 Jan
Palo Alto, California13 contributions7 helpful votes
We did a family trip to Boston for elderly family members to visit elderly relatives after a long period apart due to the pandemic. Key word is elderly. One tripped on cobblestones and banged up her leg. Jack Huang at the front desk was lovely in trying to find a solution for her to be able to climb up onto the hotel's plush platform beds with her sore leg. He personally checked in again when he saw us in the lobby. The injury wasn't any fault of the hotel and yet he went over and beyond with his level of empathy and concern. I hope the InterContinental Boston management realize what a solid staff member they have! The hotel itself was a pleasant stay. James Hook Lobster is right across the street if you want a quick meal. The Waterfront is a peaceful walk. Google "Boston Harborwalk" for easy maps to walk along the water way. The Rose Kennedy Greenway is also close by for additional pleasant walking and takes you to popular tourist attractions. In 15 minutes, you can walk to Faneuil Marketplace, Quincy Market, Boston Public Market, Boston Massacre pavement marker and Old State House. The only thing that wasn't great was before we got to the hotel. The staff manning the phones aren't nearly as proactive or easy to understand as the staff on-site. I called specifically to reserve a small refrigerator and after a few rounds, finally understood that it was first come, first serve at check-in. I also called to ask to not be on the side of the hotel facing the fire station. We were told it would be noted. When we arrived, we didn't have much of a view since we looked into the side of another building which was fine except we heard piercing sirens despite being on a somewhat higher floor. If you are a light sleeper, you do want to be as high up as possible and not on a side close to the fire station.
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Date of stay: November 2021
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May H wrote a review 2 Jan
1 contribution
The front desk representative - Gaurav was very professional and friendly. He made my entire stay a wonderful and pleasant experience. The hotel room was very clean and staff were courteous. The location is conveniently close to the major attractions in Boston. I definitely will recommend this hotel to other people.
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Date of stay: December 2021
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2000DK wrote a review 1 Jan
Singapore, Singapore129 contributions65 helpful votes
What we like: Location (within walking distance from the freedom trail), well managed, two queen size beds, big bathtub, separate shower room, nice lobby. What we don’t like: A bit noisy, renovation dated, no convenient stores nearby, pricy. On the whole, it is not value for money.
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Date of stay: January 2022Trip type: Travelled with family
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PRICE RANGE
$283 - $751 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental boston hotel boston, boston intercontinental
LOCATION
United StatesMassachusettsBostonFinancial District / Downtown
NUMBER OF ROOMS
424
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Frequently Asked Questions about InterContinental Boston
Which popular attractions are close to InterContinental Boston?
Nearby attractions include Boston Tea Party Ships & Museum (0.2 km), Waterfront (0.3 km), and Boston Children's Museum (0.3 km).
What are some of the property amenities at InterContinental Boston?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at InterContinental Boston?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Boston?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to InterContinental Boston?
Conveniently located restaurants include Flour Bakery & Cafe, James Hook & Co., and O Ya.
Are there opportunities to exercise at InterContinental Boston?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is InterContinental Boston located near the city centre?
Yes, it is 0.7 km away from the centre of Boston.
Are any cleaning services offered at InterContinental Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental Boston offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.