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The Westin Boston Waterfront

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#38 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
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2,461 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Boston Waterfront
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Showing 2,315: English reviews
Durham, North Carolina
Reviewed 21 December 2013

I have stayed at the Westin Boston waterfront at least 10-12 times over the past 6 years and have had good service at each stay. The hotel is always very clean and holds to the Westin standards very well. However, this most recent stay was exceptional and it was all due to Calvin. We had a very long travel day...

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Helpful?
Thank leah g
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for posting such a fabulous review and for recognizing Calvin in our Front Office. Calvin does his best to provide outstanding customer service at all times and I was delighted to read he exceeded your expectations during this stay. We are lucky to have him on our team!!

Ypsilanti, Michigan
Reviewed 20 December 2013

Overall, I enjoyed my stay at this hotel. Some of the benefits include being connected to the Boston Convention Center and clean and comfortable rooms with a great view of the city on higher floors. The staff were also friendly, professional and helpful during my stay. The two major downsides of this hotel is that it is further from the...

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Helpful?
Thank Jennifer B
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to share your review. I was delighted to read that you enjoyed your stay with us. Perhaps time did not allow you to stroll along the waterfront to enjoy the many restaurants in the area within walking distance from the hotel such as Remy's, DelFrisco's and Legal Harborside. I hope you will consider staying...

San Francisco, California, United States
Reviewed 18 December 2013 via mobile

Good location. I was on the 9th floor with a fairly drab view during the day (that didn't matter!) but the lights at night were lovely. Great bars, modern, friendly, airy lobby. A Starbucks where I could bring my tablet and get on the lobby's free wifi each morning. To get 5 stars, hotels should, of course, have wifi available...

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Helpful?
1Thank Elle S
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post your review. I was happy to learn we were able to meet your expectations and that you took adavantage of our Gear Lending Program which has become quite popular. I hope you will consider staying with us in the future. We look forward to hosting you on your next trip to Boston.

Toronto, Australia
Reviewed 12 December 2013

My husband, myself and my daughter stayed for three nights at this Westin location. Prior to booking, I read the reviews and was quite pleased with the comments provided on the hotel. I knew that I wasn't in a central location this time around but it didn't bother me as we knew our way around. Upon arrival, everyone greeted us...

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1Thank Cynto
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post your review and for recognizing our hardworking staff. I was delighted to read your stay was enjoyable despite the initial hiccup with your room assignment. Your feedback is greatly appreciated and we hope you will consider staying with us on your next trip to Boston.

Tucson, Arizona
Reviewed 11 December 2013

After a long flight, there was a welcome sight to see such an elegant room with perfect amenities AND the pool makes up for the sedentary nature of the preceding flight. Good restaurants and it is so convenient to the conference center.

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1Thank Ann P
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post your review. I was delighted to read your stay was enjoyable and we look forward to hosting you in the future.

Hamilton, Bermuda
Reviewed 11 December 2013

I stayed in the Westin over the first weekend in December 2013 for an exam that I was writing at the Convention. I arrived a few days early to study a little and settle in. I stayed in a standard room, but it was clean, quiet and all the staff were friendly! It was quiet enough to study and there...

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Thank Nellyo2013
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post your review. We appreciate the feedback and look forward to hosting you on your next trip to Boston.

Co Clare.
Reviewed 10 December 2013

My Fiance and I stayed here for two nights the 2nd and 3rd of December, we were on our holidays from Ireland and we were looking forward to our trip to Boston! My First problem was with the check in, they only had us in for one night instead of two, working in the hotel industry myself i understand how...

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2Thank buttonsp
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Good morning buttonsp. Thank you for taking the time to share your concerns about the service issues you encountered during your recent stay. I was very disappointed to read of your experience and I would like to assure you this is not indicative of the type of quality customer service we strive to provide our guests at all times. While...

Arizona
Reviewed 9 December 2013

Staff here were friendly and accommodating. Facilities lack the warmth I like to have in a hotel but the location is perfect for the Convention Center and I was able to walk to dinner. The lobby area is great for doing work and conducting meetings. The business center was very accommodating and efficient. Pool and fitness facilities nice and functional...

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Thank ArizonaWanderer
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post your review. We appreciate the feedback and hope you will consider staying with us in the future.

Flagler Beach, Florida
Reviewed 9 December 2013

I stayed here for four nights, and everyone from the front desk to servers, to concierge, to bellmen were professional, friendly, and helpful. My room had everything I could need, and I took advantage of the stay green program for the $5 starbucks or restaurant credit daily. Great program. Great view, comfortable bed. One person in particular, went above and...

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Helpful?
Thank mackielacey
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for posting your review and for recognizing our hardworking staff and in particular, Matt from the Front Desk. I was delighted to read your stay was enjoyable and we hope you will consider staying with us on your next trip to Boston.

Hacienda Heights, California, USA
Reviewed 3 December 2013

A wonderful hotel with a great location for a visit to Boston. Close to Logan airport and walkable to the downtown area and near train station with large food court. Great beds and good WiFi and business center.

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Thank tjcola
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for the fantastic review. It was a pleasure to read your comments and we hope you will consider staying with us inthe future.

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Staying in Seaport District / South Boston Waterfront

Neighbourhood Profile
Seaport District / South Boston Waterfront
This area has been expanding and becoming more and more popular, for good reason. Not surprisingly, the seaport district of South Boston is located beautifully along the water. The area is designed for easy strolling along the HarborWalk, and there are bars and restaurants for all ages and budgets. The Institute of Contemporary Art is located in this area in a contemporary building with an absolutely stunning deck overlooking the water. In the summer time there are Friday music concerts on the deck of the museum. Nearby, there are many green spaces to enjoy.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
M.J. O'Connor's Irish Pub
M.J. O'Connor's Irish Pub
Cuisines: American, Irish, Bar, Pub, Soups
Sauciety
Sauciety
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more   less 

Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Region: United States > Massachusetts > Boston > Seaport District / South Boston Waterfront , South Boston
Price Range: ₹ 11,234 - ₹ 36,492 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
Reservation Options:
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin
Hotel Style:
#24 Family Hotel in Boston
#28 Business Hotel in Boston
#29 Luxury Hotel in Boston
#31 Green Hotel in Boston
#37 Romantic Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Boston Waterfront staff and other travellers.
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Questions? Get answers from The Westin Boston Waterfront staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better”
 of 5 bubbles ElRatler, 17 Jan 2017 | Read review
“Our room was impeccable, and over looked the convention center itself”
 of 5 bubbles TiffMateas, 2 Jan 2017 | Read review
“High floor, city view side”
 of 5 bubbles gulfstream450, 2 Jan 2017 | Read review
“Higher floors can give you the best city view.”
 of 5 bubbles KarlRamos, 14 Dec 2016 | Read review
“The snacks in the gift shop are VERY expensive. Walk across the street to the convenience store instead”
 of 5 bubbles davecS5284NT, 9 Dec 2016 | Read review
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