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Kimpton Onyx Hotel

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#36 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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1,316 Reviews from our TripAdvisor Community

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There are newer reviews for Kimpton Onyx Hotel
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Showing 1,215: English reviews
Ayer, Massachusetts
Reviewed 28 October 2012

Other than one of the legs being broken on the bed (but quickly fixed) we had no problems. Staff was courteous and responsive. Zoe at the front desk was especially helpful. Great location especially for dinner in the North End. Convenient access to the T. Would stay there again.

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Helpful?
Thank bdthaler
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Zoe is one of our best...top notch service is a priority for all of us!

New York
Reviewed 27 October 2012

Overdue review, but one of those I needed to write about. Traveled to Boston with family ([4] all members between 25-55). Before coming to this hotel, I received a lovely letter by Zoe, the Guest Services Manager, welcoming me to the hotel and detailing the area with things of interest. This was highly appreciated and made me anticipate coming to...

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Helpful?
1Thank Sam S
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

I love reading positive reviews, especially when they are about the staff! Thank you for sharing!

Denver, Colorado
Reviewed 23 October 2012

We arrived and were not impressed with this Kimpton, as we have loved other Kimpton hotels in LA and Denver. The lobby was small and looked outdated. The hallway leading to our room, and the room itself smelled muggy and like a smoker had stayed there previously. The staff was nice and valet was helpful - but it's definitely overpriced...

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Helpful?
Thank Jenna E
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

At least we got a staff shout out... Sorry about the other stuff, but we do have plans to update our lobby soon! If I gave you more info than that, this message would self destruct.....

San Francisco
Reviewed 20 October 2012

After having had very positive experiences in Kimpton Hotels, my expectations were high...but I was disappointed. The location is excellent, within walking distance of North End attractions, Faneuil Hall and the waterfront, and the rooms are nicely enough appointed. Yet beyond that, there is nothing about this hotel that warrants a $395/night (not including breakfast) price tag.

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Helpful?
2Thank TravelInsuranceLady
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

I wish I had more specifics on this one...we are always looking to improve our value for price.

Las Vegas, Nevada, United States
Reviewed 18 October 2012 via mobile

Hotel is small -- only 100 rooms which means rooms are small and one restaurant/ bar w limited food selection and a small gym that had me go 8-9 blocks to a real gym they are affiliated with. Not very convenient. Location is great hotel is a 5-6 out of 10.

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Helpful?
1Thank Lawrence B
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Being "OK" is not what we are about...I wish our rooms and and fitness center were a little bigger, but space is at a premium in Boston, so I think we are pretty comparable to other downtown hotels. I do however understand your frustration...

Wilmington, North Carolina
Reviewed 17 October 2012

Our first time in a Kimpton Hotel and we will look for them on future trips. The location was perfect; we spent considerable time in the North End. The staff was amazing. Every staff person we encountered was pleasant and helpful. The T stop was close and the desk staff provided a map and directions. We asked for the location...

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Helpful?
1Thank Laurie G
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

WOW! When I read stuff like this, it makes me smile from ear to ear. I know the staff here takes pride in what they do, so it's always nice to see the great praise. THANK YOU!

London, United Kingdom
Reviewed 10 October 2012

Truly a hotel of trade-offs: -Amazingly beautiful rooms but in a terrible back alley -Very big flat screen, every movie costs an arm and a leg -Really nice bar, rarely open, never busy -Great treadmills, no weights It's a good hotel, but man is it ever expensive. At $350 a night I expect more than a shady neighbourhood next to...

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Helpful?
1Thank PukTraveller
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

This stings a little bit...who am I kidding, this is terrible. The staffing concerns you mention will be (and in some cases already have been) adressed by me personally. This sort of behavior is NOT ok at the Onyx and I really appreciate you bringing it to my attention.

East Hartford, Connecticut
Reviewed 7 October 2012

We stayed at this hotel from September 9-11, 2012. We had just gotten married and had booked a king room through Expedia. Upon arrival, there was no king room available that met our reservation. Do not book hotels through Expedia as they have no guarantee on a room!! After being very upset as this was our honeymoon, the hotel scrambled...

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Helpful?
Thank Donna F
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

I am so happy you chose to spend your honeymoon with us, that's awesome! CONGRATS on the big occasion! I had heard from Cameron about the backpack, glad you put it to good use! We hope to see you again!

Boston, Massachusetts
Reviewed 5 October 2012

The Kimpton was great. The room was lovely, the staff was very friendly and helpful. The only downside was the distance the hotel was from almost everything else! Joe the bartender was a superstar. The bar is a nice lively place to have a cocktail when you are on your way out. However it's a bit tight for the breakfast...

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Helpful?
Thank Karen K
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

I am a big fan of the cocktail on the way out the door, glad Joe at the Ruby Room took great care of you!

Rotherham, United Kingdom
Reviewed 4 October 2012

This was the first time me and my boyfriend were holidying together so wanted everything to be perfect and run smoothly.The hotel is only a 10-15 min taxi ride away and all the tourist attractions are only a short walk away,in fact,Fenway Park is only a 25 minute stroll (you'll want to take a slow walk around the commons) with...

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Helpful?
Thank marie c
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Hard to argue with perfection ;-)! So I will just re-read this review over and over again because it puts a smile on my face every time...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Kimpton Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. ... more   less 

Additional Information about Kimpton Onyx Hotel

Address: 155 Portland St, Boston, MA 02114-1702
Region: United States > Massachusetts > Boston
Price Range: ₹ 8,780 - ₹ 26,545 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kimpton Onyx Hotel 4*
Number of rooms: 112
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Also Known As:
Onyx Hotel Kimpton
Hotel Style:
#10 Spa Hotel in Boston
#18 Green Hotel in Boston
#26 Luxury Hotel in Boston
#29 Business Hotel in Boston
#31 Romantic Hotel in Boston
#34 Family Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Kimpton Onyx Hotel staff and other travellers.
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Boston, Massachusetts

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Questions? Get answers from Kimpton Onyx Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not by the elevator”
 of 5 bubbles eleanorc876, 27 Nov 2016 | Read review
“Lower number rooms had less direct early AM sunlight, and higher floors meant less street noise”
 of 5 bubbles ActingLinguist, 18 Nov 2016 | Read review
“go elsewhere”
 of 5 bubbles tvssk, 13 Oct 2016 | Read review
“Ask for street view, there are rooms looking at parking lots”
 of 5 bubbles alejandrom291, 29 Sep 2016 | Read review
“Great location, friendly staff, and stylish”
 of 5 bubbles 714jordana, 27 Sep 2016 | Read review
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