I typically love Kimpton properties. They have an independent, boutique hotel feel despite being owned by the Holiday Inn superchain, IHG. The Nine Zero generally has that feel, but it's not really worth the steep price tag. The location is nearly perfect, right off Boston Commons in downtown. You can walk most everywhere. The design is pretty good, maybe a bit tired. Like its best days were 10 years ago. Dark wood, kinda moody lobby. Everything is well cared for but the place is showing its age with likely thousands of guests passing through annually. The rooms are fairly standard hotel rooms. A more eclectic design than your standard Holiday Inn, of course but not really any more comfortable. Not to say it was uncomfortable, it wasn't. It was just meh. Surprised to find there is no restaurant on-site so therefore no room service. Naturally you can do Doordash or something but that requires you to go pickup your food in the lobby. And everyone knows delivered food isn't nearly as good as freshly prepared. No parking options nearby really, so either you walk or valet for a crazy price. I felt for the $380 per night price tag. I should have a nice, memorable experience. This place didn't deliver. …
Our stay at the Nine Zero was a fantastic experience from start to end. Joe, Phil, Ashley, Christian, Sam and the rest of the staff are incredible. They exemplify superior customer service. I have stayed at a lot of IHG properties all over the globe and this staff is consistently the best. The room was clean, restful, inviting and pleasant. The views were amazing. My son slept on the roll up cot and found it to be very comfortable. The king bed was also very comfortable and roomy. I really enjoyed the pillow. The housekeeping staff kept the room in immaculate condition. They were very responsive to our needs. Overall, the Nine Zero felt very clean and safe. The location was wonderful. If you are like us and like to walk, you can get anywhere from there. We felt very safe walking at any hour. The Nine Zero is a terrific place to stay.…
Horrible hotel. Stayed in a suite Paid $700 per night. Room had bad smell. Heating didn’t work. Staff unfriendly Suite was dark. Hardly any sunlight. For the money they charge … it’s a top off. Seems management and employees don’t care. Will never stay there again.
This hotel is fun a needed break from your typical corporate cubicle hotel. Clean and funky rooms with yoga mats and Eames chairs make them stand out. But the best part is the staff. I forgot something and Mitchell rushed to ship it to me before I caught my flight. Truly great.
We stayed here over the Boston Marathon weekend and it was great! The location is close to public transit which made getting around the city very easy as well as the beautiful Boston Commons. After we had returned home, we realized a valuable was left in the room. The Kimpton staff were able to locate it and we’re very helpful in shipping it back to us. The free coffee and tea was a great treat in the lobby. We’ll be back!
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