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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#40 of 98 hotels in Boston
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
Immersed in the music, fashion and art galleries of the downtown district, W Boston is a stylish, modern hotel with boutique hotel rooms. Located near the Theatre District, our Boston, MA hotel is near Fenway Park, New England Aquarium and Chinatown. Signature amenities include a state-of-the-art fitness center, a lounge and a full-service restaurant.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Paid wifi
Restaurant
Breakfast available
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Interconnected rooms available
Room service
Coffee / tea maker
Minibar
Cable / satellite TV
Bath / shower
Safe
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
145Restaurantswithin 0.5 km
47Attractionswithin 0.5 km
Contact
100 Stuart Street, Boston, MA 02116-4715
Getting there
Tufts Medical CenterBoston T3 min
BoylstonBoston T4 min
2217Reviews27Q+A100Room tips
Reviews
Traveller rating
- 1,292
- 524
- 214
- 103
- 86
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Popular mentions
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Most Recent
We had an excellent stay at the W. We were treated so well by the front desk, especially Taisha who went above and beyond to make our stay memorable. The DJ was fantastic and we had a delicious breakfast at the Gallery before checking out. We would highly recommend a stay here!
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at W Boston
Responded 3 days ago
Hello 435ariellec, Thank you for taking the time and opportunity to review your recent stay at W Boston. We're delighted you had a great stay with us, and you especially enjoyed our limitless service and refreshing American restaurant The Gallery! We appreciate you recognizing our exceptional Talent that makes wow moments possible for our guests, delivering Whatever/Whenever service! Taisha and our entire team will be happy to hear your kind words and recommendation. It was a pleasure hosting your visit, and we look forward to your return. Matt Tomkewicz Insider
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We booked into the W Boston at the last minute for 2 nights mid-week. We had an excellent stay. The hotel is well situated close to Boston Common, and within walking distance to great restaurants in Back Bay. It's also just a 15-20 minute walk to pretty much anywhere in the downtown core. We splurged a bit and booked a Cool Corner King room - it was a uniquely shaped room with two walls of window that meet at a sharp corner. All that glass provided for a great view of the surrounding area. The room was quite large, and the shape of it kept the bed quite far from the door which makes it feel all the more private and keeps any hallway noise at bay. The bathroom was large and modern. The building itself is maybe getting a bit old and it shows here and there, but not as though major renos are needed. Staff we encountered were efficient and professional. We had a car with us in Boston and while the valet was efficient, it's not for the faint of heart at $68 a night. It became clear to us the couple of times we were driving in the city that there is quite a severe shortage of parking for a city its size. Any more than 2 nights and I would've ditched the car before check in. The one drawback I will point out is the amount of street noise that comes through the windows. I live in Toronto and am used to the noise of a big city, but I had to use earplugs here. It seemed like the windows didn't block any street noise at all, and with the location being so close to Tufts Hospital, there were sirens constantly. Perhaps try and get a room higher up, I was on 7 and it was pretty loud. Overall, a great stay and wouldn't hesitate to book again.…
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Date of stay: August 2022
Rooms
Service
Sleep Quality
Room Tip: Try to get a room on a high floor to help reduce street noise at night.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at W Boston
Responded 6 Aug 2022
Hello finnadian, We are thrilled with your generous review, and we thank you for sharing your experience at W Boston. What a treat to read how much you enjoyed the exotic views from our spacious rooms. We like that our guests can escape and relax in our comfortable, urban accommodations. We also love knowing we could make you feel at home, and our amazing Talent and never-boring location added to your stay! We are always eager to go the distance for our guests, and we appreciate you mentioning our efforts. We enjoyed hanging out with you, and we are already looking forward to your next visit! Matt Tomkewicz Insider
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the finest W experience unfortunately, mostly just OK. The room didn't seem to have any reliable temperature control, and also had an odd / pungent smell (not unpleasant, just very bold!). The room otherwise was huge and comfortable, but just not overall quite the experience I had hoped. Location wise, the hotel is in a great location and convenient to everything Boston has to offer.
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Date of stay: January 2023Trip type: Travelled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at W Boston
Responded 1 week ago
Hello AperolLover, Thank you for taking the time to comment on your stay. We love that you could experience all the energy that Boston has to offer, and we also appreciate feedback that helps us advance our guest's experience! We apologize for any difficulty with keeping your room a comfortable temperature and for the concerns you experienced. In the future, please know our Welcome Desk is always available to resolve any issues while you are here. We are very grateful for your patience and would love to see you again the next time you are in Boston. Matt Tomkewicz Insider
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel, amenities and superior service. Bar area is cool, and again, great staff. From the doorman to the front desk staff, all awesome. They upgraded up to a spacious, nice room w a comfortable bed. Good location but loud street noise and DJ until one was a bit noisy. Overall, fab stay. Close to all the theatres and restaurants.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at W Boston
Responded 1 week ago
Hello CCullivan, Thank you for the wonderful review and for taking the time to tell us about your stay at W Boston. We are glad you were impressed with our outstanding hospitality, accommodations, and amenities. We will be sure to share your enthusiastic compliments with our Talent. We also love that you enjoyed our convenient location, but we are sorry for any noise issues you experienced. We are grateful for your patience and want you to know our Welcome Desk is available 24/7, and we are always ready and willing to help make you as comfortable as possible. Boston always has something exciting going on, so we look forward to seeing you again soon. Safe travels! Matt Tomkewicz Insider
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
W hotel was great. Would definitely stay again. Paul the bellman awesome exceeded any and all expectations. Bed super comfy and room well equipped. We had a bad experience at the Gallery restaurant in the hotel- no one came to our table for about 15 mins. We left and sat at the bar for a drink- bartender so sweet but don’t order the Bloody Mary unless you love drinking vinegar.
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Valet is worth it , Ubers super accessible , take part in eating and drinking outside hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at W Boston
Responded 3 weeks ago
Hello jessical67987, It was a pleasure to welcome you to W Boston! We are delighted to know our Talent made you feel welcome and that you enjoyed our excellent accommodations. As you discovered, our beds are meant to relax and rejuvenate you, all while our team seamlessly takes care of all the details. However, we apologize for the disappointing experience in our restaurant. Your specific feedback will help us improve the dining experience for all our guests. Thank you again, and we look forward to welcoming you back soon. Matt Tomkewicz Insider
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The W Hotel is a fancy hotel , that is in the middle of the city with lots of options , checking in was very easy ,and our room was nice and adequate for what we were looking for . We had a room in the upper floor even with that you hear a lot of street noise , but you’re in the middle of the city so it wasn’t a surprise . I would absolutely recommend this hotel to anyone
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at W Boston
Responded 4 weeks ago
Hello cmh1973, We are glad you stayed with us recently, and we appreciate you taking the time to post comments about your experience. It is so great to know you enjoyed our convenient location and well-appointed rooms. However, we regret any inconvenience caused due to street noise, and we thank you for your patience. Despite this concern, we are grateful for the recommendation, and we hope to see you again at W Boston. We wish you and your family a very Happy New Year! Matt Tomkewicz Insider
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's in a great location, and the rooms and common areas are really nice. Beds are extremely comfortable. Staff were friendly and considerate. Almost any attraction is within walking distance from the hotel, although the area was very quiet on the weekend post-covid.
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Date of stay: October 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at W Boston
Responded 27 Dec 2022
Hello P6321BMkristenh, Thank you for your generous review of W Boston. We love knowing we could make you feel at home in our comfortable accommodations and that our amazing Talent and never boring location added to your stay. It was a pleasure having you at our luxury hotel, and we look forward to seeing you on your next visit. Merry Christmas and Happy New Year. Matt Tomkewicz Insider
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This has been the worst hotel experience I have endured for three days in a row. The night manager on 11/29 was a ridiculous waste of time in helping guests enter the hotel as the doors were locked and the card reader was not working, nor were any entry instructions posted. He was not staffing the desk or responding to the doorbell ring as we arrived after 11 pm to find we could not enter. He provided nothing regarding customer service or understanding of the guests' experience. The door card reader failed for 3 of our guest cards, and the doors would not open. Again, there is no signage or indication of the timing of entry locking or how to access the hotel. An individual just opposite the entrance knocked on the window where he was; the parking valet ended with a blank stare and no reactions regarding help or assistance. I mean absolutely nothing. I went to the other entry at the bar and was luckily let in by a guest. This is after I walk around the other corner and enter the closed bar. I was then met with the manager threatening me because I was angry and complaining loudly as I couldn't get into a hotel I paid to stay in and had to rely on another guest to get into the hotel. No apology. No, let me check. Nothing, but if you don't lower your voice, we'll have you escorted to the residences ( we are also visiting residence owners who rent to tenants as we live outside the country), all because I was angry. He finally walked outside to show me how the card system worked. (I believe it had been reset as three other cardholders could also not enter. Mind you; there is no signage, so it's a matter of trying to figure out late at night where to tap your room card.) As an owner of W residence and a 25-year member of BONVOY, I suggest you stay far away from W Boston and remove it from your searches. The Westin or Park Plaza have been great in terms of stay and staff. The staff at those hotels all respect your business and appreciate you as a customer. The W Boston has consistently fallen way too short with their service to be a referral, just a warning to avoid horrible untrained outsourced services and poorly trained managers. (Remember when the customer was always right? They don't! Here, it appears the staff don't care, and they do nothing to impress or show any regard for your happiness as a guest in the hotel.) I am disgusted with the response and service of the overall staff. The only exception has been the experience with the bar staff midweek and the attention paid to the smell of persistent marijuana in our room. The overall disdain for the guest shown by the rest of the front-end staff is so overwhelming and disappointing. . PLEASE BOOK AND LOOK ELSEWHERE! You need an excellent guest experience and should never have to have situations escalate when you question the failure of expected services. Trust me when I tell you that you will save yourself so much grief and enjoy the Bonvoy/Marriott brand much better at a different hotel. Boston is a great city, and your stay will start much better at other hotels with the respect and loyalty you deserve. You should also note that Fridays and Saturdays turn the hotel into a club in the lobby with hosted DJ nights. They then hire security that treats paying hotel guests as interlopers trying to get to their rooms. You have extremely rude security guards demanding to see your room card before letting you through the doors to get to the elevators. Mind you, the elevators require your room card to access your floor and are less than 100 feet from the door. The hotel should decide if it wants to be a hotel with guests or a weekend party club, but they must stop harassing guests who spent good money to stay on the property to enter the hotel to get to the rooms they paid for. I CAN'T EMPHASIZE ENOUGH THAT YOU TO BOOK ANY OTHER HOTEL BUT THE W BOSTON. They do not represent other Ws or the Bonvoy/Marriott Brand in their service delivery, and I would be supportive of the brand pulling the name and benefits of Bonovy from them. The service is that horrible.…
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Date of stay: November 2022
Location
Cleanliness
Service
Room Tip: Go to the Westin or the Park Plaza
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at W Boston
Responded 1 Dec 2022
Hello michaelfI1802SB, First and foremost, thank you for your loyalty to our hotels. We sincerely apologize for not meeting your expectations and for the inconvenience caused to you during the night. We are known for our outstanding service and attention to detail, and we are sorry this was not your experience. None of this is acceptable, and we have reviewed your comments with our Talent to prevent these issues from repeating. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Matt Tomkewicz Insider
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had wondered how the W had fared since surviving use as a college dorm during the worst of the pandemic. I was delighted to learn that the hotel is back to being an inviting property. The corner rooms are especially lovely and spacious. It is hard not to feel pampered when staying there.
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at W Boston
Responded 30 Nov 2022
Hello roxieontheroad, We are thrilled with your generous review, and we thank you for sharing your experience at W Boston! We love offering our guests luxury style, gorgeously appointed rooms, full of energy, and access to the best of Boston through our fantastic location. It was a pleasure having you as our guest, and we look forward to seeing you on your next visit. Matt Tomkewicz Insider
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Promo I wrote a review Nov 2022
Everything about this hotel is wonderful the luxury to the great art detail well prepared accommodations I must say this property is six star I am an ambassador and I was treated so not like one who has been nothing but loyal to the Marriott Bon Voy program I’ve been to many W hotels and I love them for the great energy and vibe in accommodations but geez the service at this hotel was just so sadly awful no care or appreciation even understanding putting yourself in the guest shoes not once did the front desk care to help or to even try and find a solution for us being there with the two kids in sick mother I just have no words but I do hope that you guys can live up to your name because the W was one great hotel. Seemed like the front desk only did their job and nothing more just their job hotel is about accommodations welcoming the guest understanding the guest sadly none of those were executed. And I didn’t mean any bad by saying what I said I truly hope you guys can grow and build each other up I’m sure there’s great great customer service there but man I was embarrassed as an ambassador. …
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at W Boston
Responded 25 Nov 2022
Hello promoi2022, First and foremost, thank you for your loyalty to our hotels. We are very thankful for valued elite members like you. We feel very sorry that we were not able to show you our gratitude while staying with us on your recent stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely disappointed to learn that this was not your experience. Your feedback is valuable to us and has been addressed with our Welcome Agents to ensure we are well-poised to serve you in the future. We would love a redo and wish you all the best with your travels! Matt Tomkewicz Insider
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$274 - $513 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w boston hotel boston
LOCATION
United StatesMassachusettsBostonTheater District / Downtown
NUMBER OF ROOMS
238
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Claim Your ListingW BOSTON - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about W Boston
Which popular attractions are close to W Boston?
Nearby attractions include Shear Madness (0.1 km), Boston Opera House (0.4 km), and Trapology Boston (0.3 km).
What are some of the property amenities at W Boston?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at W Boston?
Top room amenities include a minibar, air conditioning, and a desk.
What food & drink options are available at W Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to W Boston?
Conveniently located restaurants include Mike & Patty's, Ostra, and Thinking Cup.
Are there opportunities to exercise at W Boston?
Yes, guests have access to a fitness centre during their stay.
Is W Boston located near the city centre?
Yes, it is 0.9 km away from the centre of Boston.
Are any cleaning services offered at W Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at W Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Boston offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.