Holiday Inn Express Boston, an IHG Hotel
69 Boston Street, Boston, MA 02125
Lowest prices for your stay
$442
$396
Free cancellation until 10/09/22
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Room & Suite (109)
Dining (22)
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 27/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Boston, an IHG Hotel
Updated 27/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#71 of 97 in Boston
Location
Cleanliness
Service
Value
Welcome to the Newly Renovated Holiday Inn Express Boston! (located minutes from Downtown). Corporate and Academic travelers welcome us as a preferred hotel given our ideal location. The Hynes Convention Center, Boston Medical Center, University of Massachusetts, Tufts Medical Center, and the BCEC Convention Center are all located within just two (2) miles of our hotel. Having the added bonus of the Andrew T-station (metro) walking distance from the hotel, getting downtown is easiest as can be. Located just minutes from Downtown Boston, leisure travelers have all the access of Boston's history, settled away in the South Bay Shopping Plaza; consisting of an AMC Movie Theater, and lots of Shops & Restaurants! In addition, Old Town Trolley picks up guests each morning, right in our lobby, making our hotel the perfect location for any traveler looking to experience all the area has to offer. Boston Sports? Don't worry - we're near Fenway Park, and the TD Garden too.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Free shuttle or taxi services
Business Centre with Internet Access
Meeting rooms
Baggage storage
Parking
Wifi
Breakfast available
Breakfast buffet
Vending machine
Airport transportation
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Bottled water
Microwave
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Russian, Spanish, Portuguese
Location
Full view
68Somewhat walkable
Grade: 68 out of 100
61Restaurantswithin 1 km
7Attractionswithin 1 km
Contact
69 Boston Street, Boston, MA 02125
Getting there
AndrewBoston T5 min
JFK/UMassBoston T12 min
980Reviews54Q+A100Room tips
Reviews
Traveller rating
- 266
- 449
- 169
- 47
- 49
Time of year
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Language
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Popular mentions
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Most Recent
I will preface this by saying that I never stayed at this hotel and will not comment on the room, environment, or actual location. This review is purely about "doing the right thing" or NOT doing the right thing in my opinion. I had reserved a room at this hotel last May. Upon learning there was a location closer to Foxborough and Gillette Stadium, I booked a different hotel, and called to cancel my room at this one. I CALLED, instead of cancelling online, which I will surely never do again. The person I spoke to told me it was all set. I never knew I needed to ask for their name or any other details. Fast forward to this past week, and I see a charge for over 400.00 on my Credit card. I call the hotel about it and they tell me it was a NO SHOW charge. I also got no email saying that I still had an upcoming reservation in the days prior to my "supposed arrival" and I know I had put my email int he system when I booked the room. So, I have no proof of my cancellation request, other than the person I spoke to on the phone months ago who I never asked for their name. But out of all the money this Hotel receives on a regular basis, you would think they would care more about their Customer service, and refunding my 400 dollars. Who in the world would not cancel a 400 dollar Hotel stay if they knew they weren't coming? Not much I can do according to the "Manager", but I can sure tell people to beware. This hotel clearly cares more about their bottom dollar than doing "the right thing" I work in Customer service, and this is not how you try to do right by the customer. Beware!…
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Date of stay: May 2022
Service
Helpful
Response from IHG Service, Owner at Holiday Inn Express Boston, an IHG Hotel
Responded 3 days ago
Hi Devin S, Thank you for sharing your thoughts about our Holiday Inn Express Boston. We want you to feel that Holiday Inn Express can be your home away from home. I'm sorry if we failed to provide you with the satisfaction you want. I have forwarded your comments to our management team for evaluation and future improvements. I also sent you a private message to discuss your concerns further. I hope you can give us another chance to show you our dedication to satisfying you. Best regards, Dominador R. Case Manager IHGService
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Clean, affordable hotel within walking distance to Andrew T station, shipping and dining options. South Bay shopping center is directly next to it. Breakfast was good, with plenty of options. We will definitely be back!
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Date of stay: March 2022Trip type: Travelled
Helpful
My daughter and I checked in the night before it snowed and we arrived to a warm, clean, and friendly place to stay. Everyone we interacted with was polite and helpful, and the breakfast buffet was hot, good, and enough of a variety to be worth going downstairs every morning. The room was a decent size with comfortable beds. There was a Target and several restaurants within walking distance, and an Uber was about $10-20 to most tourist locations. The snack shop by the front office was extremely convenient. I would definitely stay here again.
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Date of stay: February 2022
Location
Cleanliness
Service
Helpful
Be aware that there are many other choices in Boston-at this hotel, there are drug addicts mulling around and are all over the parking lot and enter the lobby regularly-with actual shooting up and drug deals occuring in the lot. We were afraid to go back to our car when we forgot something. This was a 2 night stay-when I spoke with the young man at the on Saturday around 7pm, front desk, he said in a patronizing/flippant tone, when I asked what they were doing about this, "They are in contact with law enforcement"-he repeated that twice before he asked ME, what should be done! He should not be in customer service. I responded that it wasn't my job to keep the hotel and parking lot safe for customers. IHG and the management of this particular hotel are sorely missing the mark here. I would encourage anyone reading this to go to another hotel and not stay here, as there are many options.…
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Date of stay: June 2021
8 Helpful votes
Helpful
Response from Wagner Quintanilha, Owner at Holiday Inn Express Boston, an IHG Hotel
Responded 14 Jun 2021
Dear kidsthreedogtrnr, Thank you for taking the time to share your recent stay with us. Please accept our sincerest apologies for your experience. We appreciate the details of your visit to help us provide a better guest experience in the future. Safety and security are high priorities within our standards for quality and comfort. We have a policy of immediate removal of any guests found to be taking drugs in the hotel, and should any evidence be sufficiently communicated in regards to guests and drug in our premises, use we can act on this immediately. We make it a top priority to ensure that our guests are comfortable and safe at all times. We are constantly working close with law enforcement and city authorities in regards to any illegal activity outside the hotel and in our vicinity. Thanks again for you valuable feedback, we should see much improvement should you decide to give us another try.
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Got upgraded to suite on 6th floor thanks to Platinum Ambassador status on an overnight business trip. Minor disconnect upfront....IHG rep said sure, they have a shuttle from Logan....not right now...when I arrived to check in, mentioned it to the nice lady, she comped me for the suite. Bathroom was huge and clean...nice sitting room and huge king size bedroom. Gave me a good lead on calzone and tiramisu delivery. Breakfast was in the bag. Overall, very pleased...well worth the stay!
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Date of stay: February 2021Trip type: Travelled
4 Helpful votes
Helpful
Response from Wagner Quintanilha, Owner at Holiday Inn Express Boston, an IHG Hotel
Responded 14 Jun 2021
Hi 574jimc, Thank you for being a Platinum Ambassador and choosing our hotel amongst many options in Boston. We are thrilled that you were very pleased with your stay and we look forward to welcoming you back.
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We accompanied our daughter to visit Boston to look at the neighborhoods surrounding a few of the law schools that she had applied. We found the hotel to be in a decent location. There is a Target and shopping center behind the hotel that allowed us to pick up some food to have in the room. It was about a 1/4 mile walk to the T (Subway) station that allowed us to get around the city easily. I would recommend this hotel to anybody looking for a clean hotel, good locations and avoiding some of the higher prices of being right downtown. Only drawback, due to the Covid restrictions, breakfast selection was very limited, and if you didn't get downstairs in time, might not get any breakfast.
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Date of stay: November 2020
Value
Cleanliness
Service
4 Helpful votes
Helpful
Response from Wagner Quintanilha, Owner at Holiday Inn Express Boston, an IHG Hotel
Responded 14 Jun 2021
HI jmarlow2205, Thank you kindly for posting such a great review here. We strive to please and hope to continue to deserve you patronage for your choice of hotel in Boston.
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When I checked in, the man who was assisting us behind the desk was wearing his mask as a chin guard. With the pandemic going on, this is unacceptable. Makes you wonder how serious it’s taken there and if it’s actually clean. Keys were not activated upon getting to room and had to go all the way back to reception with my luggage to get it re-activated. I am a platinum member and this location simply needs to DO BETTER. Some people don’t have the option but to travel during a pandemic and this is the first hotel that hasn’t eased my concerns. Other than that, the rooms were fine. Will not return.
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Date of stay: October 2020Trip type: Travelled
3 Helpful votes
Helpful
Response from IHG Service, Owner at Holiday Inn Express Boston, an IHG Hotel
Responded 30 Oct 2020
Hi TheTownBarker, I am glad you left feedback. Thanks for choosing our Holiday Inn Express Boston. It's our pleasure to host an IHG Rewards Club Platinum Elite member. I am sorry to learn about the lapses from our staff, particularly in wearing a mask incorrectly and missing to activate your key card. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show that your unsatisfactory stay was an exception. Cheers, June A. Case Manager IHGService
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Very good place to stay if you need to be close to both ports (air and ship!) But not SO close so that you hear airplanes or any noise; this place is quiet. Convenient shuttle service to and from the airport, and to the cruise port as well. Lobby and food area were sparkling and the hotel was very clean.
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Date of stay: September 2019
Location
Cleanliness
Service
3 Helpful votes
Helpful
Response from Wagner Quintanilha, Owner at Holiday Inn Express Boston, an IHG Hotel
Responded 3 Feb 2021
Thank you for your kind review. We will be happy to welcome you again.
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The renovations have helped make this well located hotel a good choice for the airport and convention center. Staff is very attentive. Still some construction taking place but generally quiet. Shopping center, restaurants nearby.
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Date of stay: March 2020Trip type: Travelled
Value
Rooms
Service
3 Helpful votes
Helpful
Response from Wagner Q, General Manager at Holiday Inn Express Boston, an IHG Hotel
Responded 6 Mar 2020
Dear Pierre, Thank you for your review. We apologize that we were unable to meet your exceptions, our guests are our number one priority. We are working hard to improve our customer service and hope that your next experience with us will be 100% positive!
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Save yourself time and book another hotel. Was checked into a floor that was under construction after 10 PM as an Elite member. The front desk staff was too busy watching TV in the Lobby to be able to figure out what to do. Was unable to checkin to a room, got a migraine from the strong fumes from painting and being sent to the wrong floor multiple times. Still have yet to be contacted or refunded... they then charged me for 2 nights worth of parking after not providing me with a room. Goes to show how detail oriented this hotel is .....
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Date of stay: January 2020Trip type: Travelled
3 Helpful votes
Helpful
Response from Wagner Q, General Manager at Holiday Inn Express Boston, an IHG Hotel
Responded 6 Mar 2020
Hello jwb6206, Thank you for reaching out to with your valuable feedback. Our apologies for the negative experience mentioned. We strive to make each stay as pleasant and comfortable as possible and when that doesn't happen it is quite a let down. Please know that we will use your comments to coach our team in order to provide a better experience in the future. I hope in spite of that you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
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PRICE RANGE
$245 - $308 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express boston hotel boston, boston holiday inn express, holiday inn boston
LOCATION
United StatesMassachusettsBostonDorchester / Roxbury / Mattapan
NUMBER OF ROOMS
174
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Claim Your Listing Frequently Asked Questions about Holiday Inn Express Boston, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Boston, an IHG Hotel?
Nearby attractions include Bully Boy Distillers (0.9 km), Dorchester Heights National Historic Site (1.1 km), and The Banshee (0.9 km).
What are some of the property amenities at Holiday Inn Express Boston, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
What food & drink options are available at Holiday Inn Express Boston, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Boston, an IHG Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Holiday Inn Express Boston, an IHG Hotel?
Conveniently located restaurants include 224 Boston Street, New Market Pizza & Grill, and Victoria's Diner.
Are there opportunities to exercise at Holiday Inn Express Boston, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Does Holiday Inn Express Boston, an IHG Hotel have airport transportation?
Yes, Holiday Inn Express Boston, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Express Boston, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Boston, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express Boston, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, Russian, and Portuguese.
Are there any historical sites close to Holiday Inn Express Boston, an IHG Hotel?
Many travellers enjoy visiting The Printing Office of Edes & Gill (4.3 km), Old North Church & Historic Site (4.4 km), and Longfellow House Washington's Headquarters National Historic Site (7.8 km).