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Mandarin Oriental, Boston

Mandarin OrientalUS$ 773*
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#10 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Mandarin Oriental, Boston
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670 Reviews from our TripAdvisor Community

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Showing 613: English reviews
Boston, Massachusetts
Reviewed 16 February 2017 via mobile

I stayed there for one night as a treat to be away from the kids for my anniversary. It was okay. The downstairs is beautiful, the rooms a bit nondescript for my taste. They don't have a pool. The food was ok, nothing amazing. I was excited they had Foul Mudhammas for breakfast but it was a bit dry and...

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Helpful?
2Thank haagensena
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear haagensena, Thank you for taking the time to share your feedback. I am pleased you found our Bar Boulud colleagues to be genuine and warm, however I am disappointed to learn that your hotel stay did not meet your expectations and the Five-Star levels of service we strive for. I would like to extend my sincere apologies and I...

Weston, Florida
Reviewed 14 February 2017

We have 2 adult children who live in Boston. We visit them frequently and ALWAYS stay at this hotel.We started staying here when the hotel first opened and it is by far our favorite place to stay in Boston!

Review collected in partnership with this hotel
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Helpful?
Thank Rosalee4424
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Rosalee4424, Thank you for selecting Mandarin Oriental, Boston for your recent stay and for taking the time to share your kind words. We are honored to be considered your favorite hotel in Boston and we very much appreciate your loyalty. We look forward to welcoming you back to Boston soon!

West Islip, NY
Reviewed 12 February 2017

The Mandarin Oriental website says that its Boston hotel occupies a “coveted location” and an “enviable setting” on Boylston Street in Boston’s Back Bay. Lies! Boylston Street is a hectic drag jammed with traffic and lined with tourist traps masquerading as Irish pubs. Across Boylston Street from the Mandarin are a Walgreens, a mattress store, and an Asian restaurant that...

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Helpful?
2Thank tarrytown54
MOBostonResponse, Guest Relations Manager at Mandarin Oriental, Boston, responded to this review

Dear Ms. tarrytown54, Thank you for taking the time to share your feedback and we would first like to apologize that your experience did not meet the expectations and standards we strive for. Our Front Office Manager would like to reach out to you directly to discuss your experience in further detail. We would appreciate it if you could please...

Boston, Massachusetts
Reviewed 4 February 2017

From the moment I arrived until the moment I checked out, the Mandarin Oriental was excellent. The room was very large and very comfortable. Nightly turndown service was efficient and helpful. Staff was uniformly excellent. Highly recommended!

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Helpful?
Thank Andrew304
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Andrew304, Thank you for selecting Mandarin Oriental, Boston for your recent stay and for taking the time to share your kind words. We are simply delighted that you enjoyed your stay and that our colleagues provided you the 5-star service we strive for. We look forward to welcoming you back again soon!

New York City, New York
Reviewed 27 January 2017

Nice ambiance and friendly staff but the hotel rooms look "tired" and a bit outdated -lacks the true "Mandarin Oriental" luxe feel. Very convenient location. Spacious rooms were a big plus but hotel seems more appropriate for people traveling for business than for romantic getaways. Overall a nice stay, probably better than any near by hotels.

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Helpful?
1Thank Slavyana S
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Slavyana S, Mandarin Oriental, Boston appreciates you taking the time to share your comments and we are pleased you had a nice stay and enjoyed our convenient Back Bay location and friendly service during your romantic getaway. We are disappointed to learn that you found our guestrooms to be outdated; we do hope you will allow us another opportunity...

Marblehead, Massachusetts
Reviewed 23 January 2017

My wife and I snuck into the City for a quite night and were not disappointed. The Mandarin is very well located in the heart of the Back Bay, steps from Newbury Street, The Pru and Copley Plaza. Top notch service began with the valet and front desk. We were shown to our room and soon thereafter offered complementary tea...

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Helpful?
Thank Milo01945
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Milo01945, Mandarin Oriental, Boston is honored and appreciates your very kind review. We are delighted to hear that you were able to enjoy our wonderful Back Bay location, your guestroom and amenities during your stay. We look forward to welcoming you back upon your next visit.

Johannesburg, South Africa
Reviewed 13 January 2017

the rooms are really roomy and spacious. Bathrooms and amenities as good as it gets. There is a great pub on the ground floor and serves nice high quality pub food for a quick snack late at night. Great breakfast as well Try and get a room on the top floor.

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Helpful?
Thank Richard N
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Richard N, Mandarin Oriental, Boston is honored and very much appreciates your very kind comments. We are delighted to hear that you were able to enjoy our restaurant, your guestroom and amenities during your stay. We look forward to welcoming you back upon your next visit.

Reviewed 12 January 2017

The unparalleled service at the Mandarin Oriental helps their guests to feel at home right from the very first second. From when you pull up in front of the hotel, stressed and exhausted from getting lost in the confusing Boston highway system, to when you leave, panicking again about finding your next destination, the Mandarin Oriental caters to your every...

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Helpful?
Thank Sara J
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Sara J, Mandarin Oriental, Boston thanks you for your very kind remarks and for taking the time to post your review. We are so happy to know that we exceeded your expectations in so many ways and are delighted to hear when our colleagues proactively anticipate our guest’s needs and exceed service expectations. On behalf of the entire team,...

Reviewed 4 January 2017

The real heartbeat of the Mandarin in Boston are the folks that work there. It is truly like going home to visit with family when you see them. They are warm and friendly, helpful, kind, professional and just fantastic at what they do every day. The hotel is immaculate and the spa is the best we've ever been to. The...

Review collected in partnership with this hotel
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Helpful?
1Thank Dana H
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Dana H, Thank you for taking the time to post your very kind review. On behalf of the entire team at Mandarin Oriental, Boston, we are always delighted to hear when our colleagues provide a superior standard of service. We are so happy our team was able to provide a such a warm and welcoming experience for you and...

Boston, Massachusetts
Reviewed 3 January 2017

My husband and I stayed at the Mandarin Oriental, Boston on NYE and we had the most wonderful experience. As soon as we arrived to our beautiful corner room, we were greeted with complimentary tea, a perfect treat on a chilly day. Around 6pm, before we were heading out for dinner, we received yet another complimentary treat with a "Happy...

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Helpful?
1Thank ashleygambee
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear ashleygambee, Mandarin Oriental, Boston is always excited to welcome new guests and we thank you for your very kind remarks and for taking the time to post your review. We are so happy to know that we exceeded your expectations in so many ways and are delighted to hear when our colleagues proactively anticipate our guest’s needs and exceed...

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11/06/2017 12/06/2017
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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Internet
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Bar Boulud
Bar Boulud
Cuisines: French
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
An intimate, luxurious hotel, Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region. Awarded both Forbes Five-Stars and AAA Five-Diamonds, Mandarin Oriental, Boston features 148 guestrooms and suites over 14 floors, delighting its guests with the finest facilities and service, innovative dining experiences and an unparalleled holistic Five-Star awarded spa. A short, 15-minute drive to Logan International Airport, Mandarin Oriental, Boston connects guests to the city's finest shopping, cultural venues and business institutions from its prime location in the heart of the chic Back Bay on Boylston Street. ... more   less 

Additional Information about Mandarin Oriental, Boston

Address: 776 Boylston St, Boston, MA 02199-7841
Region: United States > Massachusetts > Boston > Back Bay
Price Range: ₹ 43,532 - ₹ 1,55,655 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Boston 5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Mandarin Oriental, Boston Hotel Boston
Hotel Style:
#2 Green Hotel in Boston
#4 Business Hotel in Boston
#4 Spa Hotel in Boston
#8 Romantic Hotel in Boston
#8 Luxury Hotel in Boston
#11 Family Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Boston staff and other travellers.
1 question
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Questions? Get answers from Mandarin Oriental, Boston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room overlooking Boyleston Street”
caroncolleen, 16 May 2017 | Read review
“Higher floors are better”
Frikkels, 11 Apr 2017 | Read review
“I think the rooms at the end of hallway are small. My room 804 was tight.”
louisamuyil, 3 Mar 2017 | Read review
“Back Bay view.”
davidfp2017, 25 Feb 2017 | Read review
“Stay away from 4th floor--you hear people walking on floor above...non-stop.”
marshallsmom, 19 Feb 2017 | Read review
5 of 5
Mandarin Oriental
US$ 773* /night
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HotelQuicklyUS$ 916
CancelonUS$ 898
Expedia.comUS$ 773
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*Disclaimer
Prices are for 1 room, 2 adults
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