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Fairmont Copley Plaza, Boston

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#23 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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Fairmont Copley Plaza, Boston
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2,806 Reviews from our TripAdvisor Community

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There are newer reviews for Fairmont Copley Plaza, Boston
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Showing 2,631: English reviews
Hyannis, Massachusetts
Reviewed 1 week ago

For the whole week I worked closely with Erin Reeves and her team who helped us establish the Massage Therapy area on the third floor know as Elite Athlete Village. Erin and her team are exemplary. Going the extra mile with every detail so that we could work and serve our athletes. Erin and her team are A++++ Additionally my...

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Helpful?
Thank mary1012017
Boston, Massachusetts
Reviewed 1 week ago

I was in the hotel showing my daughters the room where mom and I were married and unfortunately one of my daughters spilled her soda on the hardwood floor. A super nice gentleman working there named James Bull was there to help us out and clean up the mess we made. Thanks James!

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Helpful?
Thank dnielsen96
Jonathan S, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear dnielsen96, Thank you for sharing this great experience you had at our hotel. James is such an asset to Fairmont Copley Plaza and, like all our colleagues, he is always ready to jump in and assist our guests. I will make sure your great feedback is shared with him and our team! Kind regards, Jonathan Sa Guest Experience Manager

Windham, New Hampshire
Reviewed 1 week ago

We can't say enough about the staff, venue and food! Everything was top notch, all our needs were met with smiling faces! We highly recommend the Fairmont Copley. We are a team of Marathon Runners, our event was in the beautiful Oval room, we are hoping to have our next event back at this amazing venue. Thank you Tracey Gavin!

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Helpful?
Thank traceydickey
Jonathan S, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear traceydickey, Thank you very much for taking the time to share this great review. We are honored that you highly recommend our hotel and look forward to being the new home for all your upcoming events. Regards, Jonathan Sa Guest Experience Manager

New York
Reviewed 1 week ago

My new favorite hotel in Boston---the room, the attentiveness of the staff and the overall experience was top notch..! Our room was not available and we were immediately upgraded and the director of reservations was a delight to deal with--we can not say enough good things and would go back in a heart beat.

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Helpful?
Thank Karim D
Jonathan S, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear Karim D, Thank you for sharing your top-notch experience with us. We are honored to be named your new favorite hotel in Boston and are delighted to see our Director of Reservations provided you with an upgrade. We look forward to warmly welcoming you back the next time you are in Boston. Regards, Jonathan Sa Guest Experience Manager

Vancouver, Canada
Reviewed 1 week ago via mobile

Like most fairmonts I have stayed at the service was great. I got in early around 11am. Julie my concierge took my cell number and messaged me as soon as my room was ready. The lobby has a grand feeling to it much like the other building in boston that have been around since the 1800s. The room was large...

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Helpful?
Thank travelguru19_80_13
Jonathan S, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear travelguru19_80_13, We greatly appreciate you taking the time to share your experience on TripAdvisor. We are happy to hear your arrival experience, our location, and your accommodations exceeded your expectations. When your travels bring you back to Boston, we hope to welcome you back. Sincerely, Jonathan Sa Guest Experience Manager

Reviewed 1 week ago via mobile

We stayed at the Fairmont Copley Plaza for our run of the Boston Marathon. We took two rooms on the fourth floor. The concierge floor was great and Iyla was amazing. She took great care of our family. Thanks so much!

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Helpful?
Thank Tyler R
Jonathan S, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear Tyler R, Thank you for taking the time to share your experience with others and congratulations on running the Boston Marathon! Ajla is a superstar at Fairmont Copley Plaza and we could not be happier with everything she does for our guests on the Fairmont Gold Floor. She will be delighted to be recognized and your feedback is highly...

Reviewed 1 week ago

I stayed on the 4th floor "Gold" level for 5 days for a medical convention located in the hotel. I thoroughly enjoyed my stay. The room, service and location are all excellent. I paid an additional $100/night to stay on the 4th floor "Gold" level. In my opinion, the additional cost was well worth the expense. My large comfortable room...

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Helpful?
Thank Bruce L
Jonathan S, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear Bruce L, Thank you for sharing such a great and detailed review of Fairmont Copley Plaza. I appreciate you taking the time to explain all the advantages of staying on our Fairmont Gold Floor - most importantly, the feeling of being pampered. Also, when looking at our nearby competitors, we certainly have the best location, public spaces, and customer...

Central CA
Reviewed 2 weeks ago via mobile

This is a great location, and you pay for it, and the name. However, the rooms are very small. Our 'moderate' room had a queen bed and no view. The room was nicely decorated and the lobby was lavish looking. Staff was pleasant and helpful. In Copley Square, near the Public Library, Hancock building, and Trinity Church. Close to Newberry...

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Helpful?
Thank CentralCATraveler
Jonathan S, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear CentralCATraveler, Thank you for taking the time to share your feedback with others on TripAdvisor. I am delighted that your found our colleagues to be helpful and pleasant. Also, we appreciate you highlighting our unparalleled location just steps away from so many points of interest. However, I am disappointing to learn you did not find value in your Moderate...

Miami, Florida
Reviewed 2 weeks ago

Having stayed at the Fairmont in Quebec City and in Seattle, I was excited for our stay in Boston. However, I was disappointed. I appreciate that the Fairmont attempts to retain a historic feel, but the room was simply dated and beat up. It definitely needs a refresh. Also, the bathroom appears to have been updated, but there was not...

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Helpful?
Thank pekk
Jonathan S, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear pekk, Thank you for providing us with feedback regarding your most recent stay. We are happy to see you are a loyal guest with the Fairmont Brand and enjoy the convenient location of our hotel in Copley Square. However, the issues you experienced with your room and daily housekeeping service are not at all typical and do not reflect...

Reviewed 2 weeks ago

My wife and I have just returned from staying at the Fairmont Copley Plaza for 5 nights. It was our first trip to Boston and we chose the hotel because of its relatively central location, as the hotel is walkable (or short taxi ride) to all the major sights and attractions. Along with the good reviews we heard about the...

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1Thank Davebib
Jonathan S, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear Davebib, Thank you for taking the time to leave such a great and detailed review about your recent stay at Fairmont Copley Plaza. We are so excited to see our friendly service, opulent lobby, and comfortable rooms met your expectations. It is also great to hear that our famous Oak Long Bar and Kitchen enhanced your overall stay with...

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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen ... more   less 

Additional Information about Fairmont Copley Plaza, Boston

Address: 138 St James Avenue, Boston, MA 02116-5002
Region: United States > Massachusetts > Boston > Back Bay
Price Range: ₹ 20,623 - ₹ 42,724 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Copley Plaza, Boston 4.5*
Number of rooms: 383
Reservation Options:
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Also Known As:
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Copley Plaza Boston
Fairmont Boston
Boston Fairmont
Hotel Style:
#12 Family Hotel in Boston
#12 Romantic Hotel in Boston
#15 Business Hotel in Boston
#15 Green Hotel in Boston
#16 Luxury Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Copley Plaza, Boston staff and other travellers.
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Questions? Get answers from Fairmont Copley Plaza, Boston staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are large and sunny; ask for rooms on the outside perimeter of the hotel”
annasuewilson, 25 Apr 2017 | Read review
“Outside rooms are more fun as you feel connected with the city.”
mary1012017, 21 Apr 2017 | Read review
“Ask for a room with a view directly out to Copley Plaza”
866brucel, 16 Apr 2017 | Read review
“Upgrade to Signature Room overlooking the Plaza. Ask for quiet room.”
Davebib, 14 Apr 2017 | Read review
“Don't go to the sixth floor!”
briankP155ZN, 10 Apr 2017 | Read review
5 of 5