I thought I had booked the Marriott Copley Square and was a little concerned as I approached the front desk. I was in the wrong hotel. I was only staying for one night and the room was pre-paid so I thought I'd make the best of it. Only one of the two elevators was working - not a great start. When I got to the room I was pleasantly surprised. The room was relatively large, as was the bathroom. It was neat and clean and had a refrigerator and microwave that I didn't use. The bed was comfortable with luxury type fluffy bedding that I would have expected from a luxury hotel. The internet worked, there was a very small desk and HD TV with all the requisite channels. What more does a business traveler need? The location is a block or so from Copley Square and there are lots of great shops and restaurants all around - there isn't one in the building. So all in all it's a luxury hotel without the usual amenities like room service, restaurant, garage etc. Eduardo at the front desk offered me a complementary bottle of water when I arrived, booked my dinner reservation and lent me a Hotel umbrella as I headed off to dinner in the rain. By the way, I saved about $50 vs the other luxury hotels that actually have amenities. That's why I labeled this a very high value hotel. PS take a minute to look at the hotel architecture and history. It's a pretty interesting old building.…
The smirking manager knows his listings lie: "The Queen bed is just 5 inches wider than a Double," he told us. He's ignorant as well as a liar: Queens are 6 inches wider as well as 5 inches longer. What's the big deal, you might think? Twin beds are 39 inches wide. Doubles (also called "Full" beds) are just 54 inches wide. That means that if you're sharing a bed with a partner, you each get 27 inches of space: a foot less than a Twin! But wait, there's more: the AC didn't work in the first "Queen" room they gave us -- we had to switch. There's only one garbage can in the room -- in the bathroom; there's no hair dryer -- but you can ask for one. On the plus side, there's hot water, and the room is cheap. But don't compare its price to a Queen room elsewhere -- compare it to a Double bed room. By the way, the rooms are large enough to fit a Queen-sized bed -- they must have gotten a great deal on double beds no other US hotel wanted.…
Arrived and elevator was not working.I have COPD,no one offered to help carry luggage to our third floor room.Next morning when leaving they were still not repaired.Complained at front desk,no offer of apology,or reducing VERY over priced room rate.UNACCEPTABLE!!!!
Terrible room for almost $500 a night! The shower was cold. I think the fact it was somewhat clear was pure luck. Our friend in Boston told us it is well known that that's a bad hotel. Let me say it again:$500 a night
Worst business hotel experience ever. No hairdryer in room and not offered upon check in. Also no phone in room. Barebones. Not sure how they get away with charging so much. Rude reception. This totally ruined my morning. Please do not stay here.
I had a HORRIBLE experience at The Copley Square Hotel this weekend. It started when I entered my hotel room to find clothes and food all over the floor and 2 people in bed......very close.... I immediately informed the front desk that my room was occupied and they could not explain how I was assigned this room with a key card that clearly worked to gain entrance. I had to ask for some sort of compensation but was not offered it by the staff. Needless to say, my stay started out with a very uneasy feeling. The hotel is dark and dingy. The thermostat makes a loud double banging noise every 30-40 minutes which sounded like someone knocking on the door. This woke me up multiple times throughout the night and as a female traveling alone, it was frightening. It took over an hour to get a hair dryer brought up to the room despite being told after multiple phone calls it was on it's way. The bathroom outlet did not work and then the hair dryer stopped as well. In addition, you could hear the shower of adjacent rooms which was very loud. The parking is across the street in Copley Square. I paid for it at check in and EVERY time I tried to go in and out of the lot, my QR code would not work and I had to wait for assistance, holding up the line in this very busy parking garage. The hotel was of no assistance, since they repeatedly told me it was a third party vendor and they could not help. Then, to top it off, I noticed some extra charges added at checkout and had to spend time rectifying that. The only thing this hotel has going for it, is it's location, which is excellent. We travel to Boston at least 5-6 times a year for business and to visit our son in College. I will NEVER stay here again and will go back to The Westin, which is always a wonderful and pleasant experience.…
Small Rooms first room had no working phone Transferred to handicap This room had three problems to start First no phone line at all Second no chair at all to sit on Third normally handicap bath are walk-in shower This bath had a tub with a bench The bench was not installed correctly and my wife fell in tub The next day the shower curtain fell down. The curtain was for a temporary in home with no fastener in wall just compression fittings Very expensive but it was a holiday weekend Staff was very helpful and friendly in trying to resolve.
This hotel is a shadow of its former self. Read the recent reviews on its site. They're spot on. My room had no CLOSET, bureau or even a chair, no hair dryer, no info on anything, no bedside anything, switches I had to use cell flashlight to read.
I liked the hotel. Complementary bottled water was a nice touch. I booked the room as a King room and it turned out to be a postage style room with a full sized bed which was smaller than a queen. It was close to the elevator which I did not mind, It was clean. As I was leaving I told the nice lady at the desk that Room 506 was not a KING room I followed it up with an email but got no response.
We had the unfortunate event of booking through a fradulent website for this hotel. Upon arrival we were greeted by Peter (MOD) and he handle the predicament like a pro and made it the smoothest, easiest process it could be given the situation. We decided to stay elsewhere, I get a lot of points at Hilton that I could not pass up, but he was giving us suggestions as to which Hilton to stay at and advice as to what to do in Boston. Peter is a true hospitality expert that deserves a ton of credit for exceeding expectations - even for us after he knew we booked elsewhere! We need more Peter’s in hospitality.