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Comfort Suites Outlet Center

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Comfort Suites Outlet Center
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600 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Suites Outlet Center
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Showing 594: English reviews
Lexington, Kentucky
Reviewed 1 January 2017

All I will say is that traveling in December, price should not resemble a 4 star hotel without the amenities associated with it. In other words, this is a $90 a night hotel, not a $150 a night hotel. Most things in life are relative.

Thank The Donald
Crystal C, Director of Sales at Comfort Suites Outlet Center, responded to this review

Thank you for taking the time to review us. It is our goal to offer clean, comfortable rooms at a great value. Our rates are very competitive to other area hotels with the same amenities. Asheville is very busy April-December and we base our rate on supply and demand. We hope that you will stay with us again.

Fayetteville, North Carolina
Reviewed 28 December 2016

My mother and I stayed at this Comfort Suites over the Christmas holiday and were exceptionally pleased. This is a pet-friendly hotel and all pet rooms are on the ground floor which is very nice. The hotel charges an additional $25 per night regardless of the number of pets you bring with you which was a very nice touch. As...

Thank camodoc9
Crystal C, Director of Sales at Comfort Suites Outlet Center, responded to this review

Thank you for such a wonderful review. We are delighted that you all enjoyed our hotel and we hope that you will visit us again soon! Happy New Year!

South Lyon, Michigan
Reviewed 14 December 2016

Check in was friendly and efficient. The room was excellent; well appointed, clean and in good repair. I want to note that the day to day room cleaning was excellent. Common areas and parking were just fine. I noted an earlier review saying that it is run down. Not seeing that at all. I stay in hotels more than 60...

Thank gblack7205
Crystal C, Director of Sales at Comfort Suites Outlet Center, responded to this review

Thank you for your review! We are happy that you enjoyed our hotel. We do open a meeting room when available for breakfast overflow. We will be remodeling the lobby and breakfast area in 2017 and plan on re-configuring the seating to better accommodate our guests. We hope that you will stay with us again!

Reviewed 14 December 2016

The hotel was clean,the desk staff was nice,the location was in a mall and the road in and out was very busy but It was a nice place and not to far from the downtown area that's where we were headed.Would stay here again.

Thank Tim W
Crystal C, Director of Sales at Comfort Suites Outlet Center, responded to this review

We are happy that you enjoyed our convenient location. We hope that you will stay with us again! Happy Holidays!

Draper, Virginia
Reviewed 6 December 2016

Affordable and convenient if going to lovely Asheville, NC. Clean and comfortable rooms, friendly staff, good selection for breakfast. Ice machine was broken on this visit but will not keep us from staying there again.

Thank Meredith M
Crystal C, Director of Sales at Comfort Suites Outlet Center, responded to this review

Thank you so much for your awesome review. We look forward to welcoming you back!

Sharon, Massachusetts
Reviewed 30 November 2016

The Country Inn and Suites on Brevard Road in Asheville is satisfactory. It is fairly run down and in the parking lot of a vast mall, used car dealership and cheap fast food restaurant area. The place is under renovation and the lobby is being worked on. I expect it will be nicer fairly soon.

Thank AbrahamLincolnCPA
Crystal C, Director of Sales at Comfort Suites Outlet Center, responded to this review

We are the Comfort Suites, I believe you are reviewing the wrong property. We are located across the street, we hope that you will stay with us next time!

Reviewed 16 November 2016

We decided to make a trip to Asheville with some friends of ours. I booked a couple of rooms and off we went. Our plan was to enjoy the sights and sounds of downtown Asheville. Not having spent any real time in Asheville, we were unsure of the location of the hotel in relation to downtown. No problem. The hotel...

Thank Vermilk
Crystal C, Director of Sales at Comfort Suites Outlet Center, responded to this review

Thank you for providing us with your feedback. We are happy to hear that you enjoyed your stay with us as well as our convenient location. We are sorry that you did not receive WOW customer service, that is our goal. We will certainly speak with our front desk staff to make sure they are better trained in customer service....

Houston, Texas
Reviewed 6 November 2016

I was travelling with a group of 8 people and we spent 3 nights at the hotel visiting the area. The hotel is located at the outlet center mall and was very convenient to interstate access as well as the blue ridge parkway. We were travelling by motorcycle and the hotel allowed us to park out front underneath the canopy...

Thank exptraveller501
Crystal C, Front Office Manager at Comfort Suites Outlet Center, responded to this review

Thank you for staying with us at Comfort Suites. We appreciate your feedback. We do hope you will stay with us again. Sincerely, Polly Clark Front Desk Manager

Westerville, Ohio
Reviewed 24 October 2016

We have been staying at this location for several years, visiting twice a year for dental appointments. The rate has always been $85-95/nite. This time, the rate was $174, When I called to ask if that could possibly be right, was told the higher rate was due to the "leaves". Not caring a bit about leaves in October and explaining...

1Thank Gail W
Polly C, Director of Sales at Comfort Suites Outlet Center, responded to this review

We are sorry that the rates are higher during our busy season (July & October are the highest due to the volume of guests visiting Asheville these months). Our rates are consistent with area hotels for this time of year and we regret that you chose to stay elsewhere. We do hope that you will stay with us in the...

Reviewed 24 October 2016 via mobile

PLEASE RECONSIDER THIS HOTEL FOR YOUR TRAVELS. Upon arrival Brittini the front desk clerk greeted us. She was very rude to us when we asked for directions to the room. We also heard her treat another guest the same way on our way out. The room had dirt marks on the walls and was below satisfactory and very out dated....

4Thank siesta01
Polly C, Director of Sales at Comfort Suites Outlet Center, responded to this review

We are very sorry that you were unhappy during your stay with us. It is my understanding that you did speak with our Front Desk Manager several times. We regret that you were not satisfied with the discount that was given you but we felt it was fair compensation. We do not have any roaches in our hotel but we...

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  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Breakfast Available
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Comfort Suites Outlet Center is conveniently located right off of I-26 and near the beautiful Biltmore Estate, America's largest home. Discount Biltmore tickets sold! We are adjacent to Asheville Outlets, western NC's premier shopping venue with over 75 outlet stores plus food pavilion. All of our suites include a free full hot breakfast, pull out sleeper sofa, microwave, refrigerator & coffee maker. We have a Fitness Room on-site as well as seasonal, outdoor pool. Whirlpool suites are also available. We are a pet friendly hotel and we offer pet walking and cleanup areas. Our business center is stocked with office supplies and we also offer remote printing. Our meeting space can accommodate up to 150 people. We look forward to welcoming you to the beautiful mountains of Asheville, NC! ... more   less 

Additional Information about Comfort Suites Outlet Center

Address: 890 Brevard Rd, Asheville, NC 28806-2206 (Formerly Comfort Suites Biltmore Square Mall)
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: ₹ 6,296 - ₹ 14,327 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Outlet Center 2.5*
Number of rooms: 125
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Also Known As:
Comfort Suites Biltmore Square Mall Hotel Asheville
Comfort Suites Asheville
Asheville Comfort Suites
Hotel Style:
#24 Family Hotel in Asheville
#29 Business Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Outlet Center staff and other travellers.
3 questions
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Kailua-Kona, Hawaii
over a year ago
Asheville, North Carolina
over a year ago

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Questions? Get answers from Comfort Suites Outlet Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was facing the outlet center very quiet”
goodfellow55, 20 Apr 2017 | Read review
“we stayed on the fifth floor and it was very quiet .”
984stans, 10 Apr 2017 | Read review
“Avoid the rooms near the elevators”
TexTraveler1, 5 Apr 2017 | Read review
“Ask for a room away from elevators - the "ding" noise they make is very loud!”
  • Room 323
txgmc, 13 Mar 2017 | Read review
“Ground floor rooms are for guests with pets”
camodoc9, 28 Dec 2016 | Read review
5 of 5