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Comfort Suites Biltmore Square Mall

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Comfort Suites Biltmore Square Mall
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575 Reviews from our TripAdvisor Community

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Showing 569: English reviews
Sharon, Massachusetts
Level Contributor
307 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 5 days ago NEW

The Country Inn and Suites on Brevard Road in Asheville is satisfactory. It is fairly run down and in the parking lot of a vast mall, used car dealership and cheap fast food restaurant area. The place is under renovation and the lobby is being worked on. I expect it will be nicer fairly soon.

Helpful?
Thank AbrahamLincolnCPA
Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 2 weeks ago

We decided to make a trip to Asheville with some friends of ours. I booked a couple of rooms and off we went. Our plan was to enjoy the sights and sounds of downtown Asheville. Not having spent any real time in Asheville, we were unsure of the location of the hotel in relation to downtown. No problem. The hotel... More 

Helpful?
Thank Vermilk
Crystal C, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for providing us with your feedback. We are happy to hear that you enjoyed your stay with us as well as our convenient location. We are sorry that you did not receive WOW customer service, that is our goal. We will certainly speak with our front desk staff to make sure they are better trained in customer service.... More 

Houston, Texas
Level Contributor
176 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 4 weeks ago

I was travelling with a group of 8 people and we spent 3 nights at the hotel visiting the area. The hotel is located at the outlet center mall and was very convenient to interstate access as well as the blue ridge parkway. We were travelling by motorcycle and the hotel allowed us to park out front underneath the canopy... More 

Helpful?
Thank exptraveller501
Crystal C, Front Office Manager at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for staying with us at Comfort Suites. We appreciate your feedback. We do hope you will stay with us again. Sincerely, Polly Clark Front Desk Manager More 

Westerville, Ohio
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 October 2016

We have been staying at this location for several years, visiting twice a year for dental appointments. The rate has always been $85-95/nite. This time, the rate was $174, When I called to ask if that could possibly be right, was told the higher rate was due to the "leaves". Not caring a bit about leaves in October and explaining... More 

Helpful?
1 Thank Gail W
Polly C, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are sorry that the rates are higher during our busy season (July & October are the highest due to the volume of guests visiting Asheville these months). Our rates are consistent with area hotels for this time of year and we regret that you chose to stay elsewhere. We do hope that you will stay with us in the... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 October 2016 via mobile

PLEASE RECONSIDER THIS HOTEL FOR YOUR TRAVELS. Upon arrival Brittini the front desk clerk greeted us. She was very rude to us when we asked for directions to the room. We also heard her treat another guest the same way on our way out. The room had dirt marks on the walls and was below satisfactory and very out dated.... More 

Helpful?
4 Thank siesta01
Polly C, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are very sorry that you were unhappy during your stay with us. It is my understanding that you did speak with our Front Desk Manager several times. We regret that you were not satisfied with the discount that was given you but we felt it was fair compensation. We do not have any roaches in our hotel but we... More 

Muscle Shoals, Alabama
Level Contributor
96 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 22 October 2016

Large, very modern Comfort Suites, across the street from a huge mall. The hotel's parking lot was full when we arrived late afternoon, including tour buses. At the desk clerk's suggestion I parked in the adjacent restaurant's lot, as did a # of other hotel guests; apparently the hotel & the restaurant (which was closed) has an agreement. Check-in was... More 

Helpful?
Thank Southernnow
Polly C, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are very happy that you enjoyed your stay with us! Thank you for taking the time to review us! We look forward to hosting you in the future. More 

New Orleans
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 October 2016

after two days of a five night stay was told we had to remove our busses from property to make room for a motorcycle club and two other busses coming in that night even thou we told them we were in two busses they said we could park on property the night we checked in. The day they wanted us... More 

Helpful?
1 Thank Patrick M
Polly C, Front Office Manager at Comfort Suites Biltmore Square Mall, responded to this review

Dear Patrick, Thank you for staying with us at Comfort Suites. We appreciate your feedback. We were sorry to hear that your experience at Comfort Suites was an unpleasant one. At this Comfort Suites location there isn't enough parking for buses. Especially when we have tour groups coming in as well. You were asked to move the buses because we... More 

Atlanta, Georgia
1 review
Reviewed 18 October 2016

We had over 30 people in and out of this hotel for two weeks at their busiest time of year. They helped us out in every way possible and made our stay much more enjoyable. We had many changes throughout our stay there and they helped with all of them. I got to know the front desk folks very well... More 

Helpful?
Thank Stephanie W
Polly C, Front Office Manager at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for staying with us at Comfort Suites. We appreciate your feedback. We are glad you enjoyed your stay with us. We hope to see you again, soon. More 

Minnesota
Level Contributor
158 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 17 October 2016

I don't know what the deal was but we ended up having to pay over $300 a night to stay at this hotel and it was a joke. It took after 10 minutes for someone to come to the front desk to check me in, the hotel was dirty and our hall smelled funny. Would never stay here again or... More 

Helpful?
Thank WildFan
CrystalCamacho, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are very sorry to hear that you did not enjoy your stay with us. Our hotel's rates are very competitive with the area hotels for Asheville in October. It is a very busy month for the city and every hotel sells out most every night. That being said....it is our goal to provide clean and comfortable accommodations to each... More 

St. Petersburg, Florida
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 October 2016

Hotel had been nicely remodeled and was very clean and comfortable except for the location of the bed. We had a king and one side was so close to the wall that the only way to get in and out was to crawl over the foot of the bed. Our room also had a Jacuzzi tub so there might have... More 

Helpful?
1 Thank m c

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Breakfast Available
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Comfort Suites hotel near Biltmore. Discount Biltmore tickets sold! Free full hot breakfast and newly remodeled! ... more   less 

Additional Information about Comfort Suites Biltmore Square Mall

Address: 890 Brevard Rd, Asheville, NC 28806-2206
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: ₹ 5,728 - ₹ 12,819 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Biltmore Square Mall 2.5*
Number of rooms: 125
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Also Known As:
Comfort Suites Biltmore Square Mall Hotel Asheville
Comfort Suites Asheville
Asheville Comfort Suites
Hotel Style:
#24 Family Hotel in Asheville
#29 Business Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Biltmore Square Mall staff and other travellers.
3 questions
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Kailua-Kona, Hawaii
Asheville, North Carolina
over a year ago

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Questions? Get answers from Comfort Suites Biltmore Square Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The elevator is really slow”
 of 5 bubbles 757gailw, 24 Oct 2016 | Read review
“2nd floor room was spacious & very quiet.”
 of 5 bubbles Southernnow, 21 Oct 2016 | Read review
“find another hotel”
 of 5 bubbles patrickmP8772OC, 18 Oct 2016 | Read review
“Any other hotel”
 of 5 bubbles WildFan, 17 Oct 2016 | Read review
“Make sure bed has adequate space around it for easy entry and exit.”
 of 5 bubbles 904mc, 13 Oct 2016 | Read review
5 of 5
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