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Four Points by Sheraton Asheville Downtown

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Traveller (116)
Room & Suite (111)
Dining (18)
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Overview
  • Excellent16%
  • Very good40%
  • Average27%
  • Poor11%
  • Terrible6%
Travellers talk about
“chop house”(55 reviews)
“great location”(149 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Offers from Four Points by Sheraton Asheville Downtown
Special Offer: Breakfast for 2 Included
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Offers from Four Points by Sheraton Asheville Downtown
Special Offer: Breakfast for 2 Included
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (869)
There are newer reviews for Four Points by Sheraton Asheville Downtown
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237
104
54
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All reviewschop housegreat locationwithin walking distancefront desk staffan older hotelbed was comfortablewould stay here againrestaurants and shopsoutdoor poolthe room was nicebiltmore estatedowntownymcabreweriesconditionershampoofreeway
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291 - 295 of 860 reviews
Reviewed 6 August 2015

This hotel definitely offers the best prices of any other hotel in downtown Asheville and also does not require paid parking. The room was nice and clean, but there were definitely very loud families on our floor and throughout the building seemingly at all times....More

Thank Courtney S
Response from Shannon M, General Manager at Four Points by Sheraton Asheville DowntownResponded 12 August 2015

Thank you for your feedback and taking the time to post your comments. I am so glad we had the opportunity to meet and exceed your expectations. I sincerely hope that you will plan your next trip with us so we can provide you with...More

Reviewed 5 August 2015 via mobile

The room was nice and clean. It did not have a charging station for all of our technology. We had to hunt plugins. Also, room service was decent and friendly. After initial check-in the customer service never spoke to us again even though main doors...More

Thank Bleumarv70
Response from Shannon M, General Manager at Four Points by Sheraton Asheville DowntownResponded 12 August 2015

Thank you for your feedback and taking the time to post your comments. I sincerely regret that we have missed the opportunity to meet and exceed your expectations, but I can assure you that we will address every point you have mentioned with our staff...More

Reviewed 3 August 2015

This place was clean, beds comfy. Free parking is always a plus. Great downtown location, easy to get to. I just felt it was a bit expensive for what you get. However it was in the price range of most other hotels in the downtown...More

Thank Tina B
Response from Shannon M, General Manager at Four Points by Sheraton Asheville DowntownResponded 4 August 2015

Thank you for your feedback. We strive to provide a simple, honest stay to all of our guests. We do hope you will stay with us again on your next visit to Asheville. Shannon Mason

Reviewed 2 August 2015

This hotel is more like a Super 8. The hotel halls are dark dirty and not air conditioned. The rooms are dark and not cleaned properly. I spoke to the manager and they dismissed many of my concerns stating 'We are not a full service...More

2  Thank Kim H
Response from Shannon M, General Manager at Four Points by Sheraton Asheville DowntownResponded 4 August 2015

Thank you for taking the time to provide us with feedback. I would like to apologize for the issues you experienced during your stay. Your loyalty to the Four Points – Asheville Downtown is appreciated and I do hope you will consider giving us another...More

Reviewed 1 August 2015

This hotel's location is truly the best....and for the rate, it makes it even better. It's an older hotel with small bathrooms, but our stay was great and I'd stay there again. It's super clean. Sure, there are fancier, newer, and "hipper" hotels in downtown,...More

Thank emalday68
Response from Shannon M, General Manager at Four Points by Sheraton Asheville DowntownResponded 4 August 2015

Thank you for your feedback. We strive to provide a simple, honest stay to all of our guests. We do hope you will stay with us again on your next visit to Asheville. Shannon Mason

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About
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Amenities
Top amenities
Restaurant
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Conference Facilities
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$ 98 - US$ 324 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$ 98 - US$ 324 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (116)
Room & Suite (111)
Dining (18)
Pool & Beach (4)
Amenities (5)
Questions & Answers
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john w
31 May 2017|
Answer
Response from john w | Reviewed this property |
John wojtasinski
0
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Carolyn238
25 January 2017|
AnswerShow all 4 answers
Response from Angela S | Property representative |
Thank you for all of your feedback. We do try to answer each contributor based upon their responses. For all of the reviews that have suggested we are in need of an update, we certainly hear you and agree. Unfortunately, we... More
0
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Grace W
25 March 2016|
AnswerShow all 2 answers
Response from rh10mile | Reviewed this property |
Can't answer that one.
0
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Room Tips
"I asked for a room on the city side. The other side is close to the Interstate."
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"We have always stayed on the lobby level floor. Recommend towards the back if you can- definitely quieter."
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"avoid lowest floor with window a few feet from parking lot"
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"avoid rooms near to the fire-exit doors as they slam shut very loudly"
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