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Four Points by Sheraton Asheville Downtown

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Traveller (116)
Room & Suite (111)
Dining (18)
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Overview
  • Excellent16%
  • Very good40%
  • Average27%
  • Poor11%
  • Terrible6%
Travellers talk about
“chop house”(55 reviews)
“great location”(149 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Four Points by Sheraton Asheville Downtown
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Four Points by Sheraton Asheville Downtown
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (874)
There are newer reviews for Four Points by Sheraton Asheville Downtown
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145
325
237
104
54
Show reviews that mention
All reviewschop housegreat locationwithin walking distancefront desk staffan older hotelbed was comfortablewould stay here againrestaurants and shopsoutdoor poolthe room was nicebiltmore estatedowntownymcabreweriesconditionershampoofreeway
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261 - 265 of 865 reviews
Reviewed 28 October 2015 via mobile

Another old place being flagged now as Four Points by Sheraton. Clueless staff. Couldn't find my company made reservation. Would not let me checkin until they got an override from someone but still made me use my AMEX for the room even though it was...More

1  Thank Steve S
Response from Shannon M, General Manager at Four Points by Sheraton Asheville DowntownResponded 9 November 2015

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a learning opportunity. I do hope you will give us another opportunity to provide you...More

Reviewed 27 October 2015 via mobile

This hotel is probably one of the older hotels in downtown. They did do some remodeling but it was the bare minimum they could do for charging $300 a night. The only good thing about this place was it is located downtown. Upon checking in...More

6  Thank AdriTheTraveler
Response from Shannon M, General Manager at Four Points by Sheraton Asheville DowntownResponded 9 November 2015

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a learning opportunity. I do hope you will give us another opportunity to provide you...More

Reviewed 25 October 2015 via mobile

I booked two rooms here for two nights and paid almost $1800!!! Absolutely ABSURD for this hotel!!!! The staff was friendly, the hotel is dog friendly, very convenient location and walking distance to everything downtown, but that is it!!! The halls are gross, the rooms...More

5  Thank pedolady
Response from Shannon M, General Manager at Four Points by Sheraton Asheville DowntownResponded 26 October 2015

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a learning opportunity. I do hope you will give us another opportunity to provide you...More

Reviewed 24 October 2015

I was hesitant about booking a room at the Four Points based on some older reviews, but later ones seemed to indicate things had improved so we took a chance, primarily because it's the most reasonably priced hotel within walking distance of downtown Asheville and...More

Thank Ricochet_Rabbit_11
Response from Shannon M, General Manager at Four Points by Sheraton Asheville DowntownResponded 26 October 2015

Thank you for your feedback and taking the time to post your comments. I am so glad that you enjoyed your stay. I hope you will plan to stay with us on your next trip to Asheville. Shannon Mason General Manager

Reviewed 20 October 2015

Our girls weekend was so much fun! This hotel is situated within walking distance to everything downtown. If you want to ride a trolley they stop at the hotel across the street. This was a very clean, dog friendly hotel. The staff was always ready...More

1  Thank Debra B
Response from Shannon M, General Manager at Four Points by Sheraton Asheville DowntownResponded 20 October 2015

Thank you for your feedback and taking the time to post your comments. I am so glad that you enjoyed your stay. I hope you will plan to stay with us on your next trip to Asheville. Shannon Mason General Manager

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Conference Facilities
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$ 119 - US$ 336 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$ 119 - US$ 336 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (116)
Room & Suite (111)
Dining (18)
Pool & Beach (4)
Amenities (5)
Questions & Answers
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john w
31 May 2017|
Answer
Response from john w | Reviewed this property |
John wojtasinski
0
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Carolyn238
25 January 2017|
AnswerShow all 4 answers
Response from Angela S | Property representative |
Thank you for all of your feedback. We do try to answer each contributor based upon their responses. For all of the reviews that have suggested we are in need of an update, we certainly hear you and agree. Unfortunately, we... More
0
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Grace W
25 March 2016|
AnswerShow all 2 answers
Response from rh10mile | Reviewed this property |
Can't answer that one.
0
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Room Tips
"I asked for a room on the city side. The other side is close to the Interstate."
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"We have always stayed on the lobby level floor. Recommend towards the back if you can- definitely quieter."
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"avoid lowest floor with window a few feet from parking lot"
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"avoid rooms near to the fire-exit doors as they slam shut very loudly"
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