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SpringHill Suites Asheville

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Traveller (36)
Room & Suite (24)
Dining (3)
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Overview
  • Excellent29%
  • Very good37%
  • Average21%
  • Poor9%
  • Terrible4%
Travellers talk about
“king suite”(19 reviews)
“room was clean”(26 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (405)
There are newer reviews for SpringHill Suites Asheville
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Traveller rating
121
142
87
38
17
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LanguageEnglish
121
142
87
38
17
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All reviewsthe breakfast areaking suiteroom was cleanindoor poolfront desk staffoatmealliving areanice propertyfree breakfasttunnel roadmini fridgenice stayexercise roomgreat place to staywould stay againclose to downtownminute drive
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131 - 135 of 405 reviews
Reviewed 5 January 2016 via mobile

My boyfriend, my 2 kids, and myself stayed at this hotel as part of a package deal to visit the Biltmore Estate. I love Marriott hotels so I assumed this would be a good one. Upon arriving I was sad to find out that they...More

2  Thank jennifergU8341WB
Response from shsasheville, General Manager at SpringHill Suites AshevilleResponded 6 January 2016

Dear Guest, Please accept my apologies for the inconvenience of the broken iron and shortage of towels. As a rule, we take note of how many people are in each room and place towels accordingly. I have discussed this with our housekeeping department, which should...More

Reviewed 3 January 2016

We were very disappointed by this place. While it was quiet and felt safe enough, our room was smelly, the bedding of a very poor quality and the room itself dirty (dusty). We didn't bother with breakfast. Just had our one night and left early....More

1  Thank Lulu P
Response from shsasheville, General Manager at SpringHill Suites AshevilleResponded 6 January 2016

Dear Guest, Please accept my apologies for the inconveniences and inefficiencies you experienced. I have taken this feedback to the appropriate team to make sure this isn't a recurring incident. Our bedding is Marriott issued, and is consistent with that issued to other Marriott hotels....More

Reviewed 30 December 2015

The breakfast staff was friendly and efficient; however, the other aspects of this hotel were disappointing especially for a Marriott property. Hallways were never mopped during our stay. There were dirt and other spots which were never handled. The website indicated newly renovated but I...More

1  Thank Amy Jo S
Response from shsasheville, General Manager at SpringHill Suites AshevilleResponded 1 January 2016

Dear Guest, Thank you for your comments concerning your recent stay. We utilize such comments to better serve our guests and make sure we are providing clean and comfortable accommodations for our patrons. I apologize for the inconveniences you experienced and will discuss with the...More

Reviewed 9 December 2015

My best piece of advice is to stay at a different location, anywhere but here. Our experience was very unsatisfactory. The bed and pillows were old and inadequate, the carpet had cigarette burns (non-smoking room), the a/c unit was extremely loud, the room had a...More

1  Thank Ryan C
Response from shsasheville, General Manager at SpringHill Suites AshevilleResponded 14 December 2015

Dear Guest, Please accept my apologies for the inconveniences you experienced, as well as the response you deem "unprofessional" from me. I noticed you neglected to mention the refund I issued as a measure of good faith, even though the issues you stated could not...More

Reviewed 4 December 2015

Such a very nice property and well situated rooms! Very Clean, Comfortable & Relaxing, a Perfect Night's Sleep!! A Very Tasty Breakfast awaited us in the morning! The Management and Staff were very, helpful, friendly and courteous!! Really enjoyed this stop!!

1  Thank Pixie B
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Most Booked Properties in Asheville, NC
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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$ 102 - US$ 279 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Asheville
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms, Kitchenette
Details
Price range
US$ 102 - US$ 279 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Asheville
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms, Kitchenette
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Traveller (36)
Room & Suite (24)
Dining (3)
Pool & Beach (1)
Questions & Answers
Ask a question
Ashley E
2 January 2018|
AnswerShow all 6 answers
Response from shsasheville | Property representative |
Thank you for your question. We are not pet friendly. Service animals that perform a duty for a disability are allowed. All other animals are prohibited. The Residence Inn by Marriott and the AC by Marriott in downtown are... More
0
Votes
Linda C
3 June 2017|
AnswerShow all 2 answers
Response from shsasheville | Property representative |
Hello Linda C, You can request a feather free room when booking either online or over the phone. You may also request this through the Mobile Request center on the Marriott Mobile App. Once we have the request from any... More
0
Votes
Linda C
3 June 2017|
AnswerShow all 3 answers
Response from shsasheville | Property representative |
Hello Linda C, I see this was for a past reservation; however, for future reservations an early check in cannot be guaranteed. We would be happy to check you in early should we have a room that is ready at the time needed... More
0
Votes
Room Tips
"Definitely ask for the back of the building"
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"Close to Biltmore House and shopping"
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"Look for another newer hotel in the area."
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"Ask for a bigger room"
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