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Brookstone Lodge

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838 Reviews from our TripAdvisor Community

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There are newer reviews for Brookstone Lodge
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Showing 835: English reviews
Reviewed 25 May 2015 via mobile

Nice hotel at reasonable rates. The beds were very comfy and the rooms very clean. Breakfast was free and pretty standard fare but fine for getting you going in the morning. Less than a mile from the Biltmore entrance gate. Also just a short distance from a mega antique mall which was interesting. Not luxury but still very nice. I...

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Helpful?
Thank Sharon W
Marcie C, Public Relations Manager at Brookstone Lodge, responded to this review

Thank you for taking the time to review your stay. We hope you'll chose Brookstone Lodge the next time you are in the Asheville, NC area!

Midlothian, Virginia
Reviewed 25 May 2015

Our room was clean and comfortable, but the pillows a bit hard. The breakfast was basic, scrambled eggs, waffle maker, yogurt, etc. I appreciate the convenience of having breakfast on-site, included in the price. It was also nice to have a small refrigerator and microwave in the room. We did not have issues with noise, we were on the second...

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Thank VAlovetotravel2
Marcie C, Public Relations Manager at Brookstone Lodge, responded to this review

Thank you for choosing to stay at Brookstone Lodge. We appreciate your honest feedback regarding your recent visit. We compile all suggestions for improvement and use these to better the guest experience. We hope you will chose to stay here again on your next visit to the area.

Northville, Michigan
Reviewed 25 May 2015 via mobile

Very nice inn in a great location. Clean, good size rooms and friendly staff. It's just that the quality of just about everything could be improved a just a little. The walls are just a little thin, the pool is just a bit too small and the coffee is Maxwell House. All in all it's a great value - we...

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Helpful?
Thank Lance G
Marcie C, Public Relations Manager at Brookstone Lodge, responded to this review

Thank you for taking the time to review your experience here. We appreciate both the compliments and suggestions for improvement. We will take your input into consideration as we are always striving for ways to improve. We hope you'll choose Brookstone Lodge the next time you are in the Asheville area!

Durango, Colorado
Reviewed 20 May 2015

well-priced hotel near downtown Asheville. Nice pool and hot tub, standard hotel breakfast, very nice front desk staff. Our 2 Q room was quite roomy. Comfortable beds but the pillows were too firm for my taste. If I ever return to Asheville I would definitely stay again.

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1Thank Patty J
Marcie C, Public Relations Manager at Brookstone Lodge, responded to this review

We are so glad you chose to stay with us while you were in Asheville! We also appreciate your feedback during your stay. We will take your comment regarding the pillows into consideration for future improvements. Thanks so much!

Clermont, Florida
Reviewed 19 May 2015

Great rates, great location! My family and I stayed here before going to the Biltmore Estate which is just a mile away. It's minutes from the Asheville historic area and close to plenty of restaurants. Clean hotel with free breakfast and wifi.

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Thank levine331
Marcie C, Public Relations Manager at Brookstone Lodge, responded to this review

We are so glad you enjoyed your stay here with us! Thanks for the great review! We hope to see you again soon!

Oconomowoc, Wisconsin
Reviewed 15 May 2015

This is not a chain hotel. It is decorated like a lodge and the rooms were clean and comfortable. We asked for a quiet room and were given a key to check 3 rooms. We opted for one on the busy road side even though rush hour traffic was noisier than the parking lot side. The room we chose was...

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2Thank Jan T
Marcie C, Public Relations Manager at Brookstone Lodge, responded to this review

Thank you so much for taking the time to review your stay with us! We are so glad to hear that you were treated to high quality personal service during your visit. We look forward to seeing you here again when you have the opportunity to visit Asheville!

Hixson, Tennessee
Reviewed 10 May 2015

Got this e-mail from a friend who stayed here a couple of days ago. Thanks for the hotel recommendation, it was just what we needed....close by to everything, reasonable, and very pleasant staff. I'm sure I will stay there again when the need arises. Thanks again. B.

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Thank Myquest55
rrw007, Manager at Brookstone Lodge, responded to this review

We appreciate all of your comments. Looking forward to seeing you again.

Manchester, Connecticut
Reviewed 7 May 2015 via mobile

Pleasant stay & good value. Rooms are well laid out and provide plenty of room. Beds and pillows were in good shape and comfortable. Friendly and welcoming staff. They were accommodating despite our very late arrival. Breakfast was standard fare and well presented. Not quite enough seating but still worked was able to chat with other guests; pleasant conversation.

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Thank Chrstne9
rrw007, Manager at Brookstone Lodge, responded to this review

Thank you for providing such positive feedback. We hope to see you again soon.

Reviewed 6 May 2015 via mobile

We are currently staying on the third floor. The room is quiet. We are staying in a single "queen" room. The bed seems smaller than a queen. It is very hard and uncomfortable. The pillows feel like rocks. The room is updated and looks nice. It is a small room. Not much cover on the bed so either bring some...

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Helpful?
Thank RNmom2015
Marcie C, Public Relations Manager at Brookstone Lodge, responded to this review

Thank you for taking the time to review your visit here. We appreciate your honest feedback. We are constantly striving to improve our guest experience and will take your suggestions into consideration. We are glad you chose to stay here during your visit to Asheville, NC.

Reviewed 5 May 2015 via mobile

Bugs bugs bugs. I had my room changed because of stink bugs and the next room had them. The manager said the rooms were clean and their was nothing he could do. Very cold personality.Can't understand the good reviews.

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3Thank joek5248
Marcie C, Public Relations Manager at Brookstone Lodge, responded to this review

We are sorry that your stay here did not meet your expectations. We take all reviews into consideration as an ongoing part of our commitment to constantly improve upon the guest experience. Thank you for taking the time to provide this feedback to us.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Brand new hotel! Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool and hot tub, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 

Additional Information about Brookstone Lodge

Address: 4 Roberts Rd, Asheville, NC 28803-8613
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: ₹ 4,321 - ₹ 12,374 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Brookstone Lodge 3*
Number of rooms: 73
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Also Known As:
Brookstone Hotel Asheville
Hotel Style:
#19 Business Hotel in Asheville
#20 Family Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Brookstone Lodge staff and other travellers.
10 questions
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Springfield, Tennessee
over a year ago
Lake View, Alabama, United States
Philadelphia, PA USA
4 months ago
Mechanicsville, Virginia
8 months ago
11 months ago

See all questions (10)

Questions? Get answers from Brookstone Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Loud street”
 of 5 bubbles F8993PEnancyb, 23 Jan 2017 | Read review
“Book as soon as you know your coming to assure the room you want.”
 of 5 bubbles shelby67, 2 Jan 2017 | Read review
“Ask for the top floor, always quiet.”
 of 5 bubbles 33kimt, 2 Jan 2017 | Read review
“Stay away from the highway side unless you like race track noise.”
 of 5 bubbles 537anthonys, 30 Oct 2016 | Read review
“odd numbered room are better.”
 of 5 bubbles angelahB6838JR, 12 Oct 2016 | Read review
5 of 5