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Brookstone Lodge

Traveller (138)
Room & Suite (105)
Dining (13)

About

Location
Cleanliness
Service
Value
Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating.
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Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Business Centre with Internet Access
Dry Cleaning
Heated pool
Indoor pool
Meeting Rooms
Non-Smoking Hotel
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Mid-range
Quiet
HOTEL CLASS
923Reviews
238Photos
12Q+A
100Room tips
Traveller rating
  • 333
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  • 166
  • 69
  • 33
Time of year
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Popular mentions
We stayed here for 2 nights while in the area. Our room was spacious and clean. Breakfast in the morning was good with a nice choice of items. The front staff was friendly and quick with check in. The one thing that prevented us from a very good review was the fact that our
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The location is good very close to downtown Asheville. The rooms are adequate, basically clean, the bathroom and the beds are clean. They don't go for the extras like corners and when they clean they didn't replace the cream and sugar for coffee's. Customer service is good but,
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Response from Nick T, General Manager at Brookstone Lodge
Responded 18 Dec 2018
Vickie, I will work with my staff to ensure no one has this experience in the future. I'm glad that you had positive things to write about as well. My housekeeping staff should be replacing items such as creamers and sugar. Secondly cleaning around the edges should be done daily. Thank you for bringing this to our attention. I'm very pleased to mention we will be renovating the entire property in the coming months. I hope you will give us another try. Speak to me directly and I will be happy to ensure you stay is beyond your expectations.
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Although it was very convenient to everything, The beds are hard and we both had backaches after staying here. The room was noisy, and the hotel is in need of repairs(paint peeling and walls cracking). The bathroom had mold that needs to be removed. And breakfast was marginal
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Response from Nick T, General Manager at Brookstone Lodge
Responded 18 Dec 2018
Karen, I'm so distressed to see that you had a bad experience. I take my guest satisfaction very seriously. All of the issues you mentioned will be remedied in the next couple months in our top to bottom renovation. New mattresses, new carpet, new furniture, painting, etc. Everything that you saw in the room when you were here will be replaced with new items. I appreciate you staying with us and I hope you will give us another chance to delight you in the future.
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Stayed at this hotel when visting the Biltmore. These place is close to the Biltmore and downtown. I guess the convience of the location came with some unknown issues. Our room was right beside Sweeten Creek road and red light just before I-40 interstate. It was very noisy
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Response from Nick T, General Manager at Brookstone Lodge
Responded 18 Dec 2018
I'm sorry that the traffic disturbed you while you were staying at the hotel. We will be happy to put you on the other side of the building and on the top floor in future stays. Thank you for staying with us.
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+5
Should have known better but it was close to Biltmore. Very disappointed. Mattress is hard as a rock. Washcloth was dirty. Tiny dorm sized room overlooking I-40 and sweeten Creek Rd. Very noisy. Regret choosing this place.
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Response from Nick T, General Manager at Brookstone Lodge
Responded 18 Dec 2018
I'm proud to announce we will be completely renovating this property in Jan and Feb. All of the items such as the mattresses will be replaced. I'm sorry that the noise from the road interrupted your stay. In the future we can put you in a larger double queen room on the other side of the building. I hope you will give us another chance to please you.
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All photosTravellerRoom & SuiteDining Pool & Beach
Professional photo exclusively commissioned by TripAdvisorBrookstone Lodge
The King Jacuzzi Room at the Brookstone Lodge
Professional photo exclusively commissioned by TripAdvisorBrookstone Lodge
The Double Queen Room at the Brookstone Lodge
Photo provided by managementBrookstone Lodge
Bugs
This was the sprinkler above our bed.
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12345621
Hello I have contacted the Brookstone hotel to ask directly as we did not utilize an ADA compliant room during our stay. Ill message back once hotel contacts me. They have an automated contact page on their website if you wish to contact hotel directly with your concerns . Good luck - Happy travels.
1 vote
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The hotel is about three miles from Biltmore Estate. I am not familiar with a casino in the Asheville area. The Biltmore is worth the money for a tour, for which you can purchase tickets at the hotel.
2 votes
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Can't walk to Asheville but the drive is very short. No dogs.
0 votes
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Only about 5 minutes to the Biltmore entrance. Very convenient!
0 votes
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What restaurants are close by?
None! There are no shops or restaurants within walking distance.
0 votes
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123
"Find another hotel."
"Skip the free breakfast."
"Chose another location"
"First floor is busy. I imagine the upper floors are better"
"scrambled eggs, sausage, cereal, oatmeal, toast, muffins, pastries, bagels, fresh fruit, juices, coffee, make your own waffles 6:30-9:30"
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12345620
PRICE RANGE
US$ 72 - US$ 223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
brookstone hotel asheville
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsAsheville
NUMBER OF ROOMS
73
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