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#12 of 84 hotels in Asheville
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Welcome to our Hampton Inn & Suites Asheville Biltmore Village hotel, located in the heart of Biltmore Village, one block from the entrance to Biltmore Estate. Nestled in a forest setting in a historic area, our Asheville hotel is a stop on the Asheville Trolley Tour, within a mile of popular shopping and dining options. Wake up to a free hot breakfast and unwind at the end of a busy day on the outdoor terrace at our on-site taproom and bar. Ask our friendly team about the many lunch and dinner options near our Asheville hotel. Retire to one of our comfortable guest rooms and catch up on your favorite shows on the 40-inch HDTV or stay connected to work and family with free WiFi. Upgrade to a suite for a separate living area complete with sofa bed and additional space in the bedroom. If you need to get some work done during your stay, visit our 24-hour business center.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We thoroughly enjoyed our two night stay! Everything was just as we would expect from beginning to end. Highly recommend. We went on to another hotel (a different company)as we continued our mini vacation and it was totally disappointing.
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Review collected in partnership with Hampton
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Alexander, General Manager at Hampton Inn & Suites Asheville Biltmore Village
Responded 5 Sept 2023
peggym953 - I am glad to hear that we were a step above the competition. Next time you are in Asheville we hope that you will stay with us for the entire visit! Thank you for taking the time to tell us about your great experience!
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First and foremost, the desk clerk, Dan, had to be one of the most gracious, charming and engaging hotel staff we've encountered in a very long time! Coming out of our self inflicted Covid Cocoon and making a first time venture out in the new world, it was so refreshing to be met by the likes of Dan! The hotel was a bit tricky to get to. Route 25 that it sits on is very busy and a main lead to the Biltmore Estate entrance. Brand new at 3 years old the hotel offers a lot of very contemporary design in the public areas as well as the rooms. Their new Covid cleaning assures each room has been thoroughly disinfected. When we got to our room there was a "seal" on the door saying that it was cleaned to new standards and guarantee that no one entered the room after. We generally do not want a room location near the elevator or vending/ice machines - sadly this room was right at the corner. To our surprise the room was exceptionally quiet. In our greeting bag was a note stating that housekeeping was only offered on a by request basis. This is the new world of traveling; our room was not attended to any of the days we stayed. We were basically fine with that; comfortable in the knowledge that we were the only ones entering the room during our stay. We did ask for refresh on towels and toiletries. Hampton still offers a hot/cold breakfast buffet. Everything is individually wrapped. Good assortment; anyone can find something to eat. We did not sense the hotel was full; we easily navigated about keeping the social distancing in place. My only observation/complaint: The toilets sit very low. I would have thought for a pretty new hotel they would have had ADA compliant (higher toilets) in all the rooms. And Dan - he not only was there to welcome us but see us off when we left after three days. He was truly a joy!!!
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Date of stay: October 2020
Location
Service
Sleep Quality
Room Tip:Â Get an odd numbered room; they face the back of the hotel Route 25 is very loud and busy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Biltmore Farms H, Public Relations Manager at Hampton Inn & Suites Asheville Biltmore Village
Responded 4 Nov 2020
Dear checkma2, Thank you for this wonderful, and extremely detailed review. It is such a help for other travelers as they consider our property. I especially appreciate the positive details you mention about COVID precautions - Our guests' health and safety is a really big deal to us as we want you to be able to travel with confidence. Our entire team looks forward to welcoming you back any time you are in the Asheville area! I will be passing this kind note along to Dan, also! As always, Safe travels. Emily McCollin Guest Relations
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This hotel was perfect in every way. We enjoyed a clean and comfortable room, sparkling shower, friendly and professional staff (especially Audrey who checked us in late and was such a good ambassador). It is close to Biltmore and downtown. The breakfast was hot and adequate; good coffee is served in the lobby 24/7 along with fresh water in decanters. Mini market items are for sale including snacks and wine/beer at front desk area. The pool looked nice/clean. There is a patio for relaxing. And, we (4 female friends) felt very safe and secure throughout the hotel —along with the well-lit parking lot—and coming/going in the neighborhood). The NC Arboretum webpage offers a special code that is a great cost savings. Hilton honors membership gets you free WiFi, a few bottled waters and snacks. Would highly recommend.
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Date of stay: May 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Biltmore Farms H, Public Relations Manager at Hampton Inn & Suites Asheville Biltmore Village
Responded 25 May 2021
Dear CathyB636, Thank you for choosing our property. I am so delighted to hear you and your friends enjoyed your stay with us. The detailed feedback about our hotel and surrounding location you leave is very much appreciated as it will assist future guests in deciding whether this property is the right destination for them. Our entire team looks forward to welcoming you back anytime you are ready to return to Asheville! As always, Safe travels. Emily McCollin Marketing & Guest Relations
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I chose this location because the last place I stayed at on Tunnel Road had too much foot traffic, even though the hotel and service was excellent and this was a big mistake. The room size is great and so is the location, but the room is outdated, there was no microwave to cook anything in. My mini-fridge froze all my sandwiches I bought for hiking so I had to replace that and defrost my water, and it was lose on the base so it had to be held when opening. The internet was horrible, as it was slow and I never had this issue at any other place in the area. If you have dietary needs skip breakfast as there is no staff to help with things like non-dairy milk or vegan options or low-sugar items. Desk staff was interesting as they seemed to be gone whenever I went up to ask for towels or toilet paper and for check out after waiting 6 minutes I had to go behind the desk and call out the manager from the break room because I had to leave for a zoom meeting at 10:30. When I checked in at 3 on Monday, even though the hotel was 1/2 empty, I was given a ground floor room and when asked for a higher room was told that there was none. I usually stay in a competitors hotel and will go back to them again and one more important thing when I turned on the bathroom fan for more than 5 minutes the room smelled like burning wires. I am happy to say I am alive, but would rethink staying there.
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Date of stay: August 2020
Location
Service
Sleep Quality
Room Tip:Â go somewhere else.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Biltmore Farms H, Guest Relations Manager at Hampton Inn & Suites Asheville Biltmore Village
Responded 25 Aug 2020
500cherylv, Thank you for taking the time to share about your stay. We are sorry to hear about your experience. This is certainly below the level of hospitality that is standard at our property. We appreciate your feedback and will be forwarding your comments on to management to see how we can improve the guest experience. If there is anything we can do to remedy your stay, please let us know. Thank you for staying with us, and we do hope that you will consider us in the future. Safe travels, Tyler Beggs Marketing & Guest Relations
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We stayed here the first week in September. We booked a king studio and picked the corner room (all rooms that end in 27 on each floor) as it turns around the emergency stairs and the room is huge! We had two large tables and basically a wing with the king bed. The room was spotless and super clean. We liked the seal on the door and even though we stayed 4 nights we did not require room cleaning. The hotel seem to be constantly cleaned and the food service was pretty typical Hampton breakfast. Staff was very friendly and the location is literally two blocks from the Biltmore entrance. Also lots of restaurants in the area. I would highly recommend staying here if you are in the Asheville area.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Biltmore Farms H, Guest Relations Manager at Hampton Inn & Suites Asheville Biltmore Village
Responded 11 Sept 2020
Konkelbo, Thank you for recommending us to others who visit Asheville! We are happy to hear that you enjoyed your stay, especially the size of your room. We hope to see you again the next time you visit the area. Thank you for staying with us! Safe travels, Tyler Beggs Marketing & Guest Relations
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My recent stay at the Hampton Inn Biltmore Village was not as good as my previous stay. The hotel is three years old now but still in nice condition.
Check in was friendly but I was not allowed to select my room like last time and not provided water bottles either or even acknowledged as a Hiltons Honors member. The clerk was also not wearing the mask properly but under the nose where it defeats the purpose of the mask.
The room appeared clean at first with a clean stay sticker on the door that breaks apart when the door is opened.
The remote was in a plastic sleeve but very sticky so not likely cleaned. This is exactly why I bring my own cleaning supplies to disinfect my room as I learned you cannot trust housekeeping.
There were plenty of towels in the room.
Breakfast did not have tables closed to socially distance and they have gone back to having guests touch the same utensils. So I opted for a bagel to not deal with any of the high touch surfaces of the eggs and meats or waffles.
The check out clerk was indifferent and did not seem to want to be at work, never asked about the stay and barely acknowledged me or anyone else checking out.
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Date of stay: September 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Biltmore Farms H, Guest Relations Manager at Hampton Inn & Suites Asheville Biltmore Village
Responded 18 Sept 2020
NCTraveler2015, Thank you for taking the time to share about your experience. We very much appreciate your feedback. We are constantly working to improve, and you have given us many things to consider and act on. We apologize for the issues that you experienced during your stay. They fall below the level of hospitality that is standard at our property. Our highest goal is the comfort and safety of each guest, and we will continue to work towards accomplishing that goal daily. If there is anything that we can do to remedy your stay, please let us know. Again, thank you for your feedback. And thank you for staying with us. We hope you will consider us again in the future. Safe travels, Tyler Beggs Marketing & Guest Relations
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This hotel has great location for visiting the Biltmore Estate & Asheville. The only thing that I don't like is they have limited breakfast dining area and other guests tend to hang around. Thankfully one of the concierge tries to clean up the plates to signal, "if your done, go let the others sit & enjoy their breakfast." Then our room wasn't ready when we arrive, took an hour to wait even though they said it's only 20 mins.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled with family
Room Tip:Â Don't stay on the ground floor, could smell the breakfast in the room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Biltmore Farms H, Guest Relations Manager at Hampton Inn & Suites Asheville Biltmore Village
Responded 13 Jan 2020
jinkybaby, Thank you for taking the time to respond to a guest review. I'm thrilled to learn you enjoyed our convenient location in proximity to Biltmore Estate and Asheville's most popular attractions! I would like to sincerely apologize for the issue you encountered with your room not being ready upon your arrival at check-in, as well as the limited space available during our breakfast hours, but I'm glad to see our team attempted to correct the latter. Please note that your helpful feedback will help our entire property improve so that we can provide better service to our valued guests like you. We hope to see you again should your travels bring you back to Asheville! Safe travels, Hannah Thompson Marketing & Guest Relations
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I will be honest by saying that I typically stay in four-star hotels but all of the hotels I tried to book were sold out due to the holiday weekend. We are a family of six so we stayed in a suite at this hotel and it was extremely clean large and comfortable. Not only did we love the room and the cleanliness and comfort but the indoor pool was very nice and clean for our children to enjoy when we came back each night especially since it’s winter. The breakfast was definitely our absolute favorite part. The options were pretty much unlimited from eggs to potatoes to smoothies etc. you are not in the middle of downtown Asheville which I was worried about but you are close enough to walk right next-door to TGI Fridays to grab a drink or a late night appetizer which is what we did and you can walk to the Biltmore Village which is full of shops and local goodies such as a really great bakery that we tried.
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Review collected in partnership with this hotel
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Biltmore Farms H, Guest Relations Manager at Hampton Inn & Suites Asheville Biltmore Village
Responded 23 Jan 2020
Muddymama10, Thank you for taking the time to respond to a guest review. I'm honored to learn we were your choice of stay for your travels in Asheville! I'm also thrilled to see you enjoyed our clean and comfortable guest rooms, various guest amenities, delicious breakfast selection, and convenient location. It's our utmost pleasure to provide outstanding service to your entire family, and we're glad you encountered just that. We hope to see you again in the future! Safe travels, Hannah Thompson Marketing & Guest Relations
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We spent five nights in a suite and enjoyed our stay a great deal. We loved having a kitchen sink, microwave and fridge, and a sofa to watch TV at night (the TV swivels so you can watch it from your King sized bed, as well). Breakfast was typical for Hampton, and they were following all of the CDC guidelines for COVID-19. We opted to not have our room serviced while we were there, but the house keepers were available to pick up trash bags left outside the room and give us clean towels. The location is perfect and seems super-safe. It is away from the busier downtown area, and close to the upscale Biltmore Forest homes and shops. Overall, a fantastic experience at this Hampton Inn.
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Biltmore Farms H, Public Relations Manager at Hampton Inn & Suites Asheville Biltmore Village
Responded 21 Dec 2020
Dear bankerbp, Thank you for choosing our property! We are delighted that you enjoyed your stay for comfort, safety and convenience! I appreciate the details you've shared here so that future guests will be able to choose our location with confidence. Our entire team looks forward to welcoming you back on your next visit to Asheville! As always, Safe travels. Emily McCollin Marketing & Guest Relations
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We went out of our way, so to speak, to stay here again on our way north. It was fantastic last year and even better this year in the time of COVID-19. First. The hotel is whistle clean. As is we felt incredibly safe. The rooms had seals on them to ensure their cleanliness, the tv remote was covered and clean. Wipes left for our use. Constant cleaning. Amazing protocols in place and being observed and used. We didn’t expect much in the way of a breakfast as restrictions are slowly be lifted. However. And much to our surprise, there were fantastic breakfast offerings. Fresh coffee. Protocols and distancing in place. We chose to dine in our room and had a very satisfying multigrain bagel with egg and sausage or was it bacon. Idk. It was surprising tasty and filled us up. We love this hotel as truly wish more Hilton or hotel properties in general were managed the way this one is. Oh, and I’m Diamond with Hilton-which was actually remembered and honored at this property. Extremely well done by one and all!!!
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Date of stay: June 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Biltmore Farms H, Public Relations Manager at Hampton Inn & Suites Asheville Biltmore Village
Responded 7 Jul 2020
Dear Ellesor826 - Thank you for choosing our Hampton Inn & Suites. Our whole team is delighted to welcome you back any time you can stay with us. I truly appreciate your detailed descriptions of cleanliness and care. The team is working so hard to provide Hamptonality our guests expect and deserve during these unusual times. Your review will be an encouragement for them. Safe travels, Emily McCollin Marketing and Guest Relations
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Good Morning Susan W,
Currently, pets are not allowed at this property. However, our sister property, DoubleTree Biltmore Village right next door, is well-suited for pets and keeps special treats for them behind the counter. Don't forget to grab your own warm DoubleTree chocolate chip cookie!
Please contact our front desk before your stay in June. County and State regulations change rapidly and we want you to have current information. Thank you!
There are more places to choose from in the Asheville area.
PRICE RANGE
₹11,324 - ₹21,976 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsAsheville
NUMBER OF ROOMS
118
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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