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Courtyard Asheville

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Courtyard Asheville
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232 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Asheville
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Showing 231: English reviews
Florida
Reviewed 11 September 2015

The window was slightly open, there were cigarette butts in the window, there was a bug in the room, and the staff was horribly rude. The manager came in later and was nice, but I couldn't believe for a Marriott that they had that rude staff. We are regulars at Marriott because of the no smoking, usually clean and nice...

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1Thank askdeanie
JackM-GM, General Manager at Courtyard Asheville, responded to this review

Thank you for sharing your experience from 2 years ago. I am sorry that the staff at the time came off as rude to you and that your room was not cleaned properly before your arrival. I am sure that if you stayed with us this year, you have a very different experience. Each guestroom is inspected after it has...

Raleigh
Reviewed 23 August 2015

This hotel is close to the mall, tunnel rd chain restaurants and Wholefoods. The staff were very nice when we arrived and check in was pleasant. It has a modern reception area with a small bar where they sell coffee and breakfast items. The room was quite small but the bed was comfy. We had a king room with a...

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Thank Smilefreely
JackM-GM, General Manager at Courtyard Asheville, responded to this review

Thank you for taking the time to share your experience during your recent stay with us. I appreciate the kind remarks about the hotel and the staff. Please accept my apology that you did not have a hair dryer in your room. They are normally in the closet. Had we been made aware, we would have gladly brought a hair...

Mooresville, North Carolina
Reviewed 20 August 2015

We had two rooms, 328 and 329. When we opened the doors to the rooms, both had an oder that we concluded was from humidity/mold. We went to the desk too see if they were aware of the problem. She didn't seem at all surprised. They had no where to move us since it was sold out. After hours of...

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1Thank chickpea123
JackM-GM, General Manager at Courtyard Asheville, responded to this review

Thank you for sharing your experience while you were at the hotel. Please accept my apology that your first two rooms did not meet with your expectations. We are currently installing additional ventilation ductwork in the hotel as well as installing new dehumidifiying air conditioning units in rooms to remove as much moisture from the building as possible. I am...

Wallingford, Connecticut
Reviewed 18 August 2015

We were greeted warmly by the desk receptionist on arrival. She provided us with good information on restaurants in downtown Asheville, North Carolina so that we could get a feel for the area since we were considering a move to this area. The rooms were clean and this was most appreciated.

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Thank MariaLindsay
JackM-GM, General Manager at Courtyard Asheville, responded to this review

Thank you for staying at the Courtyard. We appreciate your kind remarks about your stay and are glad you enjoyed yourself. We look forward to your return.

Knoxville, Tennessee
Reviewed 14 August 2015

Opted to stay here instead of the Hampton Inn next door. Hampton was more expensive. Wondered why the Courtyard Marriott was less. Now we know! It was an older Marriott. Staff was friendly coming and going. But our room was very musty, borderline moldy, and very very damp. Could have been the A/C unit, not sure. All our clothes and...

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1Thank Precept123
JackM-GM, General Manager at Courtyard Asheville, responded to this review

Thank you sharing your experience at the Courtyard Asheville. Please accept my apology that you room was musty during your stay. We are currently making changes to our ventilation system to remove more moisture in the air in the building that happens during the summer months. This exess moisture can cause a musty smell. Also, I am sorry that the...

Charlotte, NC
Reviewed 12 August 2015

I only had the chance to stay one night at this location on my journey but found this hotel to be a very good deal for the money. It was exceptionally clean, particularly the workout area- no dirty towels laying around and a fresh scent in the air. Not always the case in many hotels. The staff was friendly and...

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Helpful?
Thank brw115
JackM-GM, General Manager at Courtyard Asheville, responded to this review

Thank you for letting us know how you enjoyed the hotel and the staff service during your recent stay. We look forward to providing your accommodations for any future trips to Asheville.

Laytonsville, Maryland
Reviewed 9 August 2015

I am a Marriott Gold member and have over 30 nights experience with Courtyard properties. Overall this one met my experienced expectations but there were some flat spots. Couple of points: Courtyard restaurants are designed for convenience (sometimes that is the best/only option). So I visited it only when there was no other option. Breakfast is convenient here but for...

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2Thank PapalBull
JackM-GM, General Manager at Courtyard Asheville, responded to this review

Thank your taking the time to share your experience at the Asheville Courtyard. Please accept my apology that the staff did not take care of your "feather-free" room that is in your Marriott profile prior to your arrival. Also, the fact that the staff did not deliver this service with a "can-do" attitude is not acceptable. We dropped the ball...

Atlanta, Georgia
Reviewed 6 August 2015

I travel quite a bit for business and usually choose to stay at a Marriott property. Although the people at the front desk were very pleasant, I don't think I'd stay at this property again. The "restaurant" has a very limited selection, even for a Courtyard. The woman who was working there seemed distracted and didn't quite get my order...

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Thank Kelly K
JackM-GM, General Manager at Courtyard Asheville, responded to this review

Thank you for sharing your thoughts with us Kelly K. Please accept my apology that your did not find our Courtyard to your liking. We are a smaller hotel, and per Marriott standards, we do offer a slighly "limited" menu in the Bistro in the evening, compared to larger Courtyards. Our guestrooms were renovated 6 years ago and are due...

Charleston, West Virginia
Reviewed 4 August 2015 via mobile

I planned on having a nice weekend with friends from three different states. The central meeting place was Asheville. Our mistake was picking this hotel for our stay. The night manager, whose name was Ivana, was one of the rudest and most unprofessional people I have ever encountered. Although I usually enjoy the Marriott's quality of service, this place was...

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1Thank DFace920
JackM-GM, General Manager at Courtyard Asheville, responded to this review

Thank you for taking the time to share your experience at the Courtyard in Asheville. Please accept my apology that the service you received from our evening staff was not what you expected. All of the staff will be reminded of the level of service that must be provided to our guests, no matter what the situation is.

Charleston, West Virginia
Reviewed 3 August 2015

I will not ever stay at this hotel again. The evening staff were very rude and unprofessional. I have stayed at Marriott properties a lot over the years and have always had a great experience but the service here was amazingly bad. I will continue to stay Marriott, but I will not ever stay here again.

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1Thank Doshia P
JackM-GM, General Manager at Courtyard Asheville, responded to this review

Thank you for sharing your experience during your recent stay at the Asheville Courtyard. Please accept my apology that you did not experience service that met up with your expectations. All of our staff, and especially the evening staff will be reminded of the level of service they are to provide, no matter what the circumstances may be. Sometimes situations...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Free Parking
  • Business Centre with Internet Access
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available

Additional Information about Courtyard Asheville

Address: One Buckstone Place, Asheville, NC 28805-1807
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: ₹ 8,446 - ₹ 15,189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Asheville 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Courtyard Asheville Hotel Asheville
Asheville Courtyard
Asheville Marriott
Hotel Style:
#28 Business Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Asheville staff and other travellers.
4 questions
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Vinton, Virginia, United States
over a year ago
Vinton, Virginia, United States
over a year ago
Hillsborough, North Carolina
over a year ago

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Questions? Get answers from Courtyard Asheville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Noise was not an issue but I suggest asking for rooms that are not on the side which has the freeway.”
 of 5 bubbles Travelandenjoyliving, 13 Mar 2017 | Read review
“All rooms seem quiet”
 of 5 bubbles thunderheadprod, 22 Feb 2017 | Read review
“Don't waste money on Suite, the furniture is missing or minimal.”
 of 5 bubbles Shaynes704, 6 Feb 2017 | Read review
“Ask for one with mountain view”
 of 5 bubbles jocarolr, 29 Jan 2017 | Read review
“For more travelers choose a room with a sofa”
  • Clean and nice
  • The TV
  • The room
  • Clean and nice
  • The room with the sofa
 of 5 bubbles margipan, 13 Jan 2017 | Read review
5 of 5